I renewed my care plan - the staff were really helpful in spite of my initial hiccup not realising which appliance was being covered!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been using Repair and Assure for a numbetr of years now for numerous houshold appliances. The most important part of this service is the fact that they always remingd you when your repayment... Zobacz więcej
The staff were friendly and obliging and the engineer who came to look at the washing machine was helpful and knowledgeable. We ended up having to have a new washing machine which arrived promptly and... Zobacz więcej
Reakcja na opinię
Very impressive, I called Repair Assure on the Monday morning to say my washing machine was not working. I had a phone call the same day from a company near by to say they could call out that afte... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Naprawa urządzeń AGD
- również w kategorii:
- Naprawy
- Sklep z przyborami kuchennymi
Napisane przez firmę
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Dane kontaktowe
Chandos House, 26 North Street, BN1 1EB, Brighton, Zjednoczone Królestwo
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,7
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 73% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Found the staff helpful and friendly
Found the staff helpful and friendly. The only problem being their pronunciation of the names in my Welsh address. (No more though than any other non-Welsh person!). If their helplines are as efficient, then I shall be well pleased.
1 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Michael Perrett,
Thank you for your 5-star review!
We're really pleased to hear that you found our team helpful and friendly. It’s great to hear you’re happy so far, and we hope our helpline continues to meet your expectations. If there’s anything you need, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
I contacted Repair &assure customer service I had a polite welcome and was in a very efficient manner I renewed my policy as it was due and they extended my payment date to accommodate my financial situation very pleased with the service and I will recommend them to my family and friends
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Angel,
Thank you for your 5-star review!
We're delighted to hear that you received a polite and efficient service from our customer team, and that they were able to support you with your renewal in a way that suited your circumstances.
It’s especially great to know you’d recommend us to your family and friends — that really means a lot.
Best Regards,
Customer Support
Repair & Assure Limited
My contact was efficient but friendly
My contact was efficient but friendly - the reps must make and take so many calls each day and as professional as they are, it must sometimes be hard to put the liveliness and warmth into every chat but in my experience they do so admirably.
1 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Kevin Crump,
Thank you for your 5-star review!
We're really pleased to hear that your experience was both efficient and friendly. Our team works hard to provide a professional service while still keeping that personal touch, so it’s wonderful to know that came across in your interaction.
Best Regards,
Customer Support
Repair & Assure Limited
Prompt and great service
Engineer arrived at time he said he would be. Diagnosed problem very quickly ordered the replacement parts which arrived the following day. I contacted him to let him know the parts were here and a little while later he arrived fitted the parts and tested the machine and all been well since.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Mr D Dare,
Thank you for your 5-star review!
We're really pleased to hear that the engineer arrived promptly, quickly diagnosed the issue, and was able to get everything resolved efficiently once the parts arrived. It's great to know your machine has been working well since the repair.
Best Regards,
Customer Support
Repair & Assure Limited
Efficient and helpful renewal service
Efficient and helpful renewal service. I especially appreciated the verification call as a reassurance against potential scams. Thank you.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Mary Higgins,
Thank you for your 5-star review!
We’re pleased to hear you found our renewal service efficient and helpful, and that the verification call provided extra reassurance. We appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly helpful staff
Friendly helpful staff, and when something did go belly up they were quick to send someone out to assess and in this case replace. Well done.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear David Moore,
Thank you for your 5-star review!
We’re glad to hear our team was friendly and helpful, and that we were able to respond quickly and resolve the issue for you. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
I've been with repair and assure for 6…
I've been with repair and assure for 6 years now and they've been great. When my washing machine broke, they didn't repair, but replaced it with a new one
Staff are very accommodating, polite and will always try to help you as best they can
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear helen smith,
Thank you for your 5-star review!
We’re delighted to hear that you’ve had such a positive experience with us, especially when it came to resolving your washing machine issue. Providing a hassle-free solution, whether through repair or replacement, is exactly what we aim for.
Best Regards,
Customer Support
Repair & Assure Limited
Renewal of fridge freezer.I did it…
Renewal of fridge freezer.I did it because I throught it was the same price as washer,but no I'm going to cancel it as it is 87.00 per mth no way did they tell you that
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Karen Marshall,
Thank you for your feedback. We are sorry for any confusion regarding cost.
We’d like the opportunity to resolve this for you, so please contact our customer service team and we’ll be happy to look into it and find a suitable resolution.
Best Regards,
Customer Support
Repair & Assure Limited
Good service
Engineer was pleasant and efficient. Sorted out problem immediately and got us up and running again.
26 marca 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Pauline,
Thank you for your 5-star review!
We’re pleased to hear that our engineer was pleasant and efficient, and that the issue was resolved quickly to get you back up and running.
Best Regards,
Customer Support
Repair & Assure Limited
R&A insurance renewal
I had a phone from R&A telling me about the renewal of the insurance which we hold with them. The person I spoke to was very kind and helpful and we organised the renewal of the insurance cover. Very helpful and polite.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Katharine Bates,
Thank you for your 5-star review!
We’re really pleased to hear that our team reached out to assist with your renewal and that you found the service helpful, polite, and easy to arrange. Making the renewal process smooth and straightforward is something we always aim for.
Best Regards,
Customer Support
Repair & Assure Limited
Odpowiedź od Repair & Assure
Dear Mr richard stock,
Thank you for your 5-star review!
We’re so pleased to hear you received excellent service. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
Easy to get InTouch and make easy a call…
Easy to get InTouch and make a call very good staff explained everything in detail and the best thing was my policy stayed the same at last year prize so Very happy with that I would recommend them to my family and friends thank you
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Ms Susan musgrove,
Thank you for your review!
We’re delighted to hear that you found it easy to get in touch and that our team was able to explain everything clearly. It’s great to know you’re happy with your policy and that we could keep your price the same as last year—that’s always a win!
We really appreciate your recommendation to family and friends, it means a lot to us.
Best Regards,
Customer Support
Repair & Assure Limited
The overall service was excellent
The overall service was excellent
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Michael Joseph McCabe,
Thank you for your 5-star review!
We’re delighted to hear that you found the overall service excellent. Providing a great experience is always our goal, and we truly appreciate you taking the time to share your thoughts.
Best Regards,
Customer Support
Repair & Assure Limited
New customer
I have just signed up for this service today. Melvin was extremely pleasant and informative about the service offered.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Carol B,
Thank you for your 5-star review!
We’re so pleased to hear that your sign-up experience went smoothly and that Melvin made such a positive impression. We’ll be sure to pass on your kind words to him. If you have any questions as you get started, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Odpowiedź od Repair & Assure
Dear Dave Taylor,
Thank you for your 5-star review!
We’re really glad to hear that you found our team friendly and the explanations clear and helpful. Making sure everything is well understood is something we truly value, so it’s great to know that came across.
Best Regards,
Customer Support
Repair & Assure Limited
Good customer service
Good customer service from Jamie. Very competitive prices. Very quick and easy to set up.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Jenny,
Thank you for your review!
We're delighted to hear you found the service quick, easy, and competitively priced. Jamie will be especially pleased to know their customer service made a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
No problems at all
No problems at all. Made a nice change to have no hard selling.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear William Cartwright,
Thank you for your 5-star review!
We're really glad to hear you had a positive experience and appreciated the relaxed, no-pressure approach.
Best Regards,
Customer Support
Repair & Assure Limited
Is there was an option to give 10…
Is there was an option to give 10 stars this company would get them. I have been with them for approximately 6 years and the service has always been amazing. They have replaced 3 of my items without quibble. Repairs have been done really quickly when required. Just renewed my contract for another year and the price has remained the same again for yet another year. That's unusual for any company. The staff are a delight to talk to and extremely helpful. Thank you for all your help in the past. You make my life easy.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Joan Knight,
Thank you for your 5-star review!
We’re truly grateful for your support over the past six years—it means a great deal to us. It’s fantastic to hear that you’ve consistently had such positive experiences, from quick repairs and smooth replacements to helpful and friendly service from the team. We’re also really pleased that the renewal process and pricing have met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Quick respond
Quick respond. Got engineer very quick and he was very very helpful professional and polite. I was very please and resolve my issue. Thanks
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Bibi Caillibot,
Thank you for your 5-star review!
We're delighted to hear your issue was resolved quickly and that the engineer was helpful, professional, and polite throughout. It’s great to know you were pleased with the service.
Best Regards,
Customer Support
Repair & Assure Limited
Brilliant service.helpful staff on the…
Brilliant service.helpful staff on the telephone,multiple choice of options and speedy delivery
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Miss Donna Desborough,
Thank you for your review!
We're so pleased to hear you found the team helpful on the phone and appreciated the range of options available. It’s also fantastic to know the delivery was speedy.
Best Regards,
Customer Support
Repair & Assure Limited
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.