I was disappointed with the experience and decided to cancel my subscriptions a few minutes later. The process way tricky. Update: there was contact from their support and they seem legit
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
WARMING SCAM - I downloaded the app at the discounted price just to try out what it could do. Since it was not for me, I cancelled the next payment and received the confirmation that nothing else woul... Zobacz więcej
Reakcja na opinię
Criminal and fraudulent behaviour with regard to unauthorized billing and cancellation but criminal complaints are going to be lodged and the national prosecutor will open an investigation. Order... Zobacz więcej
Reakcja na opinię
There was supposed to be a free trail but I was still charged. The cancellation of subscription is also extremely tedious. Stated that verification code was sent to my email but didn’t receive anythin... Zobacz więcej
Reakcja na opinię
1,4
Bardzo słaba
42 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Does not read a floor plan correctly
Does not read a floor plan correctly
It does not read windows or doors
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Sara!
The app failing to correctly detect windows and doors from your uploaded floor plan is a technical issue that requires our immediate attention. We want to locate your account details to inspect the rendering error and see how we can fix this for your project.
We've sent a Trustpilot request — your order ID or purchase email will help us locate the account right away. Once you send that over, we will verify your details and follow up with you directly.
Kind regards,
The Renovio Team
Application is misleading as it does…
Application is misleading as it does not do what it shows in advertising....
I attached floor plan with clear walls and furniture. It has converted kitchen into bedroom, Windows into the walls. I was promised to have walk through option, there is no such a option.
Please issue full refund as I did not use it as advert mislead me.
My email is L.i.smirnoffgmail.com. You don’t need my order ID as I have done only one order, Also you can see 100s of negative feedbacks the same as mine, so there is no point to mislead Trustpilot as you trying to sort out the problem. I am not gonna do any testing for you. Application had to be tested before advertising.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Igor,
We understand your concern about the floor plan accuracy and features. We'd like to check exactly what happened with your layout rendering and clarify the details for you.
You can securely share your order ID and email through the Trustpilot request so we can pull up your profile. Once you send that over, our support team will inspect your payment records and account history to follow up with you.
Update: Thanks for sharing the details, Igor. We’ve reached out to you directly to review your case.
Update: We’ve sent a follow-up email to make sure everything is set. Thanks again for your time — we’re glad to have assisted you!
Kind regards,
The Renovio Team
It's a scam
It's a scam. They have charged me for some phony subscription, they finally canceled the charge but again without any active subscription they have charged me again. Avoid.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Stjepko!
Being billed a second time after reaching out about a canceled membership is a serious matter that we need to address right away. We intend to search our records to fix this and confirm your subscription status.
To help us find your account in our database, please reply to our secure Trustpilot request with your order ID or purchase email. Once provided, our support team will inspect your account history and get this sorted out.
Kind regards,
The Renovio Team
It’s a scam!
It’s a scam!! I cancelled my account right away (it was a cr-app) , and it said I had to ALSO cancel my subscription (if my account is cancelled SO ARE my subscriptions!) so I cancelled the subscription as well, but it turned out they had signed me up for multiple subscription services, and I had to cancel each one! They are trying to make multiple charges, have no interest in making a useable app, just trying to scam people out of $$$.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello!
It sounds like you experienced an unexpected setup of multiple subscriptions during your registration. We intend to check your billing records directly to verify that all recurring charges have been fully stopped.
Please share your order ID or email through the Trustpilot request we've sent. This will help us find the relevant details and look into the issue directly.
Kind regards,
The Renovio Team
Rubbish app and really difficult to…
Rubbish app and really difficult to cancel subscription
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Lisa!
A cancellation process that feels complicated or unclear is not the standard of service we aim to provide. We intend to check our system records directly to verify your account details and complete your cancellation request without delay.
Please share your order ID through the Trustpilot request we've sent so we can pull up the details and follow up directly.
Kind regards,
The Renovio Team
Terrible
Terrible. Waste of money. The worst renovation app I’ve tried. Do not purchase. Absolutely not up to the tasks needed. Even the basic ones.
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Michelle!
It sounds like the results didn't match what you were expecting — we'd like to take a closer look at your experience. We want to pull up your profile right away to understand which features fell short for your project and check your payment records.
Please share your order ID through the Trustpilot request we sent — that's the fastest way for us to pull up the details. Once received, our support team will inspect your account history and handle this directly with you.
Kind regards,
The Renovio Team
An absolute scam
An absolute scam. They charge you twice initially while saying they're only going to charge you xxx, and just now, i got 3 charges on my card (after I canceled through their very very complicated cancellation process). Thankfully, my card flagged them and declined them. Do NOT download this app.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Christel!
Unapproved transactions following a complex cancellation attempt are a serious issue that we need to address without delay. We intend to check our system records directly to trace these charge attempts and confirm that your account status is completely closed.
To help us find your account in our database, please reply to our secure Trustpilot request with your order ID or purchase email. Once provided, our team will review your account profile and follow up with you.
Kind regards,
The Renovio Team
Like others I got sucked into the free…
Like others I got sucked into the free trial, and then asked why I couldn't get a refund as I canceled it within MINUTES! The customer service team keep referring to the t&cs and that apparently the one I selected has no free trial.... it definately did.
Keep away. I took one Pic, and the only suggestion they made was to add a ugly rug. Ugh.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Sherie!
A misunderstanding regarding trial terms alongside disappointing room render results is a frustrating experience that we need to clarify for you. We intend to check our registration logs directly to verify your account setup and review your project results in detail.
Drop your purchase email through the secure Trustpilot request and we'll take it from there. As soon as your information arrives, we will review your account status and assist you directly.
Kind regards,
The Renovio Team
Be aware which subscriptions you are signing up for.
I totally agree with the other reviews. Signed up for free trial of seven days and was happy to pay the initial payment. Then they started charging me for other amounts. Luckily my bank flagged it as suspicious and temporarily stopped my account. So grateful. Now just have to wait for another card.
Update on the above. Renovio did contact me to seek further feedback on my experience. They have advised that they will look at improving clear navigation, upfront transparency, and payment flow to improve the user experience.
Just be careful if you sign up for a seven day trial that you are not also agreeing to a three day trial of the furniture subscription. Apparently I did this inadvertently and was then charged for a renewal.
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hi, Jos!
Thanks for sharing your experience. Having your payment card flagged due to multiple unexpected charges on a trial account is a critical matter that demands our prompt attention. We intend to check our systems directly to verify your registration terms and clear up any active subscription lines.
You can securely share your order ID and email through the Trustpilot request so we can pull up your profile. Once you send that over, our support team will inspect your payment records and account history to follow up with you.
Update: We appreciate you sharing these details, Jos! Our team has messaged you directly so we can look into this together.
Update: Thank you for collaborating with us by email, Jos. We're glad we could get everything sorted out for you.
Kind regards,
The Renovio Team
I'd select 0 if I could
I'd select 0 if I could. Subscribed for 3 day trial and just noticed on my bank account R300 had been taken on day 2 and R500 on day 3. No choice for cancellation. Absolute scam. Website takes you on a loop with no option to cancel I now have to cancel the credit card and start all over again. AND Chat GPT was better. Bastards!!
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Renovio
Hi, Della!
We'd like to look into your subscription and the charges you've mentioned to understand exactly what happened.
Please share your order ID through the Trustpilot request we've sent. That's the fastest way for us to pull up your subscription details and follow up with you directly.
Kind regards,
The Renovio Team
Just signed up and was thinking I get…
Just signed up and was thinking I get an app better the charger for redesigning my home . Did my first image and it terrible tried to cancel immediately just to find out cancellation is sending me in a loop from check your email to go to manage subscription 😩 haven’t even had it 30 mint
31 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello!
We're sorry to hear that completing your cancellation appeared to be so frustrating, and we want to ensure your account is updated properly right away.
Drop your purchase email through the secure Trustpilot request and we'll take it from there. As soon as your details arrive, we will review your account status and assist you with the next steps.
Update: Thanks for sharing the details. We’ve reached out to you directly to review your case.
Update: We followed up via email to clarify your account details and confirm that your subscription was successfully canceled, but we haven't received a response. We hope we’ve done everything we can to assist you. If you ever have further questions, please feel free to write to us at support@renovio.tech.
Kind regards,
The Renovio Team
They will charge you immediately
They will charge you immediately, first with 19,99 euros, and after with 4,99. Just don't!
30 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Nora!
Unexpected charges after signing up are completely frustrating, and we want to help clear up what happened with your billing. We want to locate your account immediately and review these charges to make sure everything is corrected.
Please share your order ID or email through the Trustpilot request we sent — that's the fastest way for us to pull up the details and get this resolved for you.
Kind regards,
The Renovio Team
Odpowiedź od Renovio
Hello!
It looks like an automated charge was attempted on your account without your clear expectation, leading to a decline from your bank.
Please share your order ID through the Trustpilot request we've sent. That will help us find the relevant details and understand what happened.
Kind regards,
The Renovio Team
STAY AWAY
STAY AWAY. Adds on items to pay for which are not covered by the free trial. IT IS NOT EXPLAINED. It’s a big con. Not user friendly. Bad customer support. DO NOT JOIN
26 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Sharon!
Feeling misled about what is covered under the free trial and receiving unhelpful support is understandably upsetting. We want to pull up your account right away to review your trial setup, check the charges in question, and assist you properly.
Drop your purchase email or order ID through the secure Trustpilot request and we'll take it from there to get this resolved.
Update: Thank you for providing your information. Our support team has taken all necessary actions regarding your account and sent full details directly to your email. We hope we have addressed your concern to your satisfaction.
Kind regards,
The Renovio Team
Avoid! Watch out for hidden extras on the not so free trial!
Signed up for the 7 day free trial and they someone managed to get money from
me for agreeing to another service on top of this.
I find myself pretty tech savvy, so it’s been done to deliberately mislead customer.
Gave it the benefit of the doubt though and ideas/images were poor.
Save your time and money and just use any of the free AI sites.
Gave them the benefit of the doubt and spoke with customer service on email. Waste of time. Apparently I signed up knowing what I was doing and they clearly couldn’t give a $h*t!
23 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Becky!
We are truly sorry to hear about your experience and regret that our service and customer support did not meet your expectations. It is disappointing to learn that the sign-up process felt misleading.
Please share your order ID through the Trustpilot request we've sent. That's the fastest way for us to pull up the relevant information and follow up directly.
Kind regards,
The Renovio Team
One star is way too much- don’t use it!
One star is way too much , seems more like a spam and fraud business . Quality of design way lower than simple ChatGPT. Additionally they charge you extra even though it claims the trial for 7 days is free. Do not use it!
22 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Shilan!
Feeling frustrated by extra charges during a free trial is completely understandable, and we want to help fix this for you immediately. We would like to look into your account right away to review your trial setup, examine the fees in question, and make things right.
Please send us your account email address or order ID by replying to the secure Trustpilot Information Request, and our team will take care of the rest to get this resolved for you.
Kind regards,
The Renovio Team
I wanted to check out the free trial…
I wanted to check out the free trial for 7 days. My apple pay statement said $0 dollars before authorizing payment. Then on the bank statement i got charged two transactions of $15 and $20. I immediately canceled the subscription, never designed anything and wrote to ask for my money back. I will also write to apple to ban them from using their service, and report this fraud to the European Anti-Fraud office.
22 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Denisa!
It is completely understandable to feel upset after seeing unexpected charges on your bank statement when signing up for a free trial. We take these billing concerns very seriously and want to inspect your account right away to review what happened with those transactions.
Please provide the email address associated with your account or your order ID by responding to the secure information request via Trustpilot, and our support team will handle this immediately to get it resolved.
Kind regards,
The Renovio Team
Scam
Scam. I signed up for a free trial and they tried to take multiple payments from my account.
17 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Ali!
Experiencing unexpected payment attempts when signing up for a free trial is incredibly frustrating. We take reports of unauthorized billing attempts very seriously and would like to examine your account to clarify what occurred.
Please share the email address connected to your account and your order ID by responding to our secure Trustpilot Information Request, so our team can look into this for you right away.
Kind regards,
The Renovio Team
Grossly dislsappointed
I am totally disappointed! I wish I could give zero stars. First I was tricked into 7-days free access and then I was billed a whole N9712 Nigerian Naira! Secondly the design was worse than what I uploaded. I am totally disappointed and I want my money back. It is not even worth my time let alone my money!
15 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hello, Temitope!
We hear your concern about the trial charge and apologize for your experience with our app. We want to pull up your account right away to review what occurred and get this settled.
Please share your order ID and registered email address via the secure information request on Trustpilot. Once received, our team will look into this and assist you immediately.
Kind regards,
The Renovio Team
I can see people say they agreed to 7…
I can see people say they agreed to 7 day free trail and then got charged 29 or 19 usd. It actually says right there that it's 7 days free and one is binding to 3 months after that and THEN it's cancell any time. So yeah the comments are true but it's also true they openly say it's a 3 month binding. Just want to clarify that.
5 lipca 2026
Opinia niezależna
Odpowiedź od Renovio
Hi Jasmina,
Thank you for sharing your feedback and for recognizing our effort to keep pricing terms clear and upfront.
We would like to gently clarify that our users can cancel at any time, whether during the initial trial period or at any point during a multi-month plan, to prevent future renewals.
We offer various plans, trial lengths, and optional upgrades that users can freely accept or decline during signup. If you ever have questions or need help with your account, please feel free to reach us at support@renovio.tech.
Kind regards, The Renovio Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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