avoid Regus at all cost!
Avoid Regus at all costs. This is a scam masked as a professional service, with zero support and zero accountability.
If I could have put one star, I would have.
This experience with Regus has been nothing short of a scam and lack of transparency.
I signed up for a one-month office rental (May 13 to June 13) at the agreed rate of $481. Instead, I received three invoices totaling over $1,400 for a lease ending June 30 — a duration I never approved.
From the moment I received the confirmation, I’ve been trying to cancel the agreement. I’ve sent multiple emails and made numerous calls to customer service, the corporate account team, and the Laval office — and every time, I’m told only the original salesperson can help, and no one else is accountable. It’s a complete runaround, and absolutely no one is taking responsibility.
I have not used the space, and yet I’m being billed. This is not only frustrating, it’s unethical.
Odpowiedź od Regus - Quebec, Laval - St. Martin
Hi Isabelle,
I’m very sorry to hear of your disappointing experience.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
The minimum term of our agreements is 1 month, and they all end on the last calendar day of the month. This is clearly written on the front page of the agreement that you signed.
As your agreement started on the 13 May 2025, the earliest end date is 30 June 2025.
We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Please note that you can review your agreement, invoices, check and amend your services at any time using your online account by logging on to myregus.com. A member of my team has already contacted you via email so that any concern can be correctly addressed.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
