Avoid Regus at All Costs
Avoid Regus at All Costs – Predatory Contracts and Zero Accountability
Our small business signed up with Regus for what we thought was a simple 3-month virtual office agreement while we relocated to a larger facility. What we got instead was a trap that locked us into two years of payments, despite repeated attempts to cancel.
We emailed and called well in advance to end our contract. Regus acknowledged the communication, only to later claim cancellations cannot be made by phone or email. They refused to guide us on how to cancel through their website—a process so intentionally buried and convoluted that it feels like a deliberate scam.
They auto-renew contracts THREE MONTHS before they expire without proper notice, and once that early renewal hits, you're stuck. Even though our contract was set to end, we were told it had already auto-renewed and there was no way to cancel it anymore. We've now been paying for over a year on a service we explicitly ended, and will be forced to continue paying until March 2026.
Their customer service staff are sympathetic but completely powerless—they can’t process cancellations or escalate issues. All they can do is express empathy, which is honestly worse than nothing when you're trapped in a billing nightmare.
This company preys on small businesses, especially first-time users. Every part of the process—from hidden cancellation procedures to premature auto-renewals—is built to trap you into long-term payments. It’s deceptive, unethical, and shameful.
Unless you have 12 spare hours, legal support, and nerves of steel, DO NOT DO BUSINESS WITH REGUS. Their practices are closer to a scam than a service.
Odpowiedź od Regus - Michigan, Dearborn - Dearborn
Hi Kyle,
Thank you for bringing your concerns to our attention. We apologise for any confusion regarding the term of your agreement.
You’ve purchased a Business Address with agreement length of 12 months, not 3. You can check your agreement, meeting room bookings and other services through myregus.com.
You should confirm the end of your agreement online by going to Account > Products and services > End Agreement. Your termination will be automatically confirmed by email. I apologise if you weren’t aware of this functionality, however, on 17 April 2024, we’ve provided you with information on how to terminate online.
We take renewals very seriously and take great care in communicating how the process works. Prior to any renewal, customers receive courtesy reminder email. According to our records, you received the courtesy renewal reminder on 10 December 2024. The email provided several options on price, term and the possibility to end the agreement, if required. You also received a written confirmation on 4 January 2025 once your agreement was renewed.
We’ve finally received a termination request from you via online account on 3 March 2025. We’ve rolled back the renewal since you provided a written termination notice through the ‘Help’ section prior to notification due date.
Should you wish to discuss further, please contact me at lorraine.brule@regus.com.
Best,
Lorraine Brule
Global Customer Service at Regus