FAKE!
This has been one of the most frustrating service experiences I’ve had. I’m not sure if the issue is their system or how inquiries are handled, but I kept receiving automated email responses with promises that someone would contact me to verify my booking—yet no one ever did.
Nothing seems to function properly. Their website is unreliable, the app doesn’t work as expected, and even the contact numbers lead nowhere. It feels like you’re stuck in a loop of automated replies without any real human support.
Overall, the experience comes across as unprofessional and poorly managed. I would strongly advise others to be cautious when relying on their services.
Odpowiedź od Regus - Makati, Victoria de Makati
Hi,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating this must have been and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus.
I have asked the relevant team to look into this as a priority and provide me with more information. Your satisfaction is very important to us. We’ll make the relevant enquiries and aim to put matters right as quickly as possible. Where appropriate, we’ll also take steps to help prevent this from happening again.
I’d like to contact you to support but you’ve posted anonymously. Can you please email me at lorraine.brule@regus.com with your company details?
Thank you for taking the time to share your feedback. I look forward to hearing from you.
Best regards,
Lorraine Brule
Global Customer Service at Regus