Seriously these guys take customer service to a next level Bought an item back in 2020..damaged few crystals during a deep clean They were super fast to reply to my query and before you kno... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First class company, great customer service and follow up. The products were exactly as described and we couldn’t recommend Reflect Lighting enough. The staff provided the most perfect light to uplift... Zobacz więcej
Creating my dream home. Amazing website! Full of products. Great customer service. Very clear and informative. Kept in contact throughout the whole sale journeys.i will Highly recommend if you’re a f... Zobacz więcej
Further to my last review, the owner of this company refused to answer my calls after failing to provide us with a valid VAT number and clearly had no intention of returning the VAT amount that he had... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Reflect Lighting, Unit 401, 2 Devonshire Street North Ardwick,, M12 6JQ., Manchester, Zjednoczone Królestwo
- contact@reflectlighting.com
- reflectlighting.com
Don’t bother buying from this company
I have bought a £1200 chandelier on 26 Aug & have sent 4 emails. To date I haven’t received my item. The courier doesn’t have my delivery & no-one is giving me any updates. I really wouldn’t recommend any purchase from here !!!
25 sierpnia 2023
Odpowiedź od Reflect Lighting
Hi Azra,
We sincerely apologize for the inconvenience and lack of updates regarding your order. To assist you more effectively, could you please provide us with your order number? This will allow us to investigate the issue with the courier and provide you with the necessary updates.
We appreciate your patience and are committed to resolving this matter promptly.
Best regards,
Reflectlighting
Charging VAT but NOT VAT registered !
Further to my last review, the owner of this company refused to answer my calls after failing to provide us with a valid VAT number and clearly had no intention of returning the VAT amount that he had charged us. They are NOT VAT registered so if they try to charge you VAT, you should report them to HMRC. Despite their promise that if they hadn't provided us with a VAT number by Friday, they would pay the VAT amount back to us - it is now nearing the end of the day Monday and they have done neither.
31 lipca 2023
Odpowiedź od Reflect Lighting
Hi Imagine London,
Thank you for your feedback. It's worth noting that our first negative review came from an upcoming competitor, Imagine London. Thank you for confirming that your client is happy with the order!
As for the VAT number, we did share with Imagine London that we were in the process of obtaining our VAT registration. This process can take time, but the VAT number was provided as soon as it was available to us. We apologize for any confusion or inconvenience this may have caused.
We also want to clarify that the order was delivered on time. This experience has been a learning opportunity, and we appreciate your feedback.
Best regards,
Reflectlighting
Happy Customer
I ordered a chandelier from Reflect Lighting back in April. When I received my light (about a month later), it was the wrong chandelier. However, the Reflect Lighting team was amazing to work with. They worked hard to respond and resolve this issue in a timely manner. They were very cooperative in ensuring that, at the end of this process, I was a happy and satisfied customer. Thank You Reflect Lighting!
21 kwietnia 2023
Opinia niezależna
The wow factor to my new room
The wow factor to my new room. What an amazing light fitting, searched high and low and was worth the wait. Quality is out of this world.
22 maja 2023
First class company
First class company, great customer service and follow up. The products were exactly as described and we couldn’t recommend Reflect Lighting enough. The staff provided the most perfect light to uplift the space and improve our home, we are unbelievably grateful. They arrived promptly and well packaged. We’ll be sure to use this company again.
12 maja 2023
Opinia niezależna
Great company to deal with
Great company to deal with, very professional will use again
5 kwietnia 2023
Opinia niezależna
First of all great communication and…
First of all great communication and and customer service. I’ve bought few items of them, The company always makes sure to provide the product within the given time. Of course due to any unexpected circumstances they always made sure to keep me updated. Highly recommended *****
23 maja 2023
Opinia niezależna
Great service and really good quality products
Absolutely amazing quality lights and service were great too. I have all lights around my house from this business and it made my house looks amazing thank you for delivering amazingly. Definitely will recommend.
24 lutego 2023
Opinia niezależna
Amazing experience x
15 maja 2023
Opinia niezależna
The customer service was great the man…
A very satisfied customer, who will definitely be back to buy more soon. Attentiveness to any questions and queries i had was very much on point, just like to say thank you to the team for being so helpful and knowledgable even long after the transaction was complete.
20 maja 2023
Opinia niezależna
The light looks absolutely amazing so…
The light looks absolutely amazing so glamorous it makes the room look perfect they have some beautiful lights and the service is 5 star I would definitely recommend
22 marca 2023
Opinia niezależna
Absolutely incredible
Absolutely incredible. Looks amazing & deffo will purchase again for my living room :)
22 maja 2023
Opinia niezależna
Very good customer care despite being…
Very good customer care despite being an online order website. Mohammed was great!
Quality of products is good and just looks like the picture
1 lutego 2023
Very quick and easy service
Very quick and easy service. Fast response when sent queries, definitely will purchase again from here if needed!
22 maja 2023
Opinia niezależna
Great customer service and high quality…
Great customer service and high quality lights
8 maja 2023
Opinia niezależna
Customer service was quick and helpful
Customer service was quick and helpful. Products were in mint condition. Would recommend.
3 maja 2023
Opinia niezależna
The stunning stair light
The stunning stair light. Changed the whole look of the house. Happy with the product.
20 marca 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.