Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Seriously these guys take customer service to a next level Bought an item back in 2020..damaged few crystals during a deep clean They were super fast to reply to my query and before you kno... Zobacz więcej

Oceniono na 5 z 5

First class company, great customer service and follow up. The products were exactly as described and we couldn’t recommend Reflect Lighting enough. The staff provided the most perfect light to uplift... Zobacz więcej

Oceniono na 5 z 5

Creating my dream home. Amazing website! Full of products. Great customer service. Very clear and informative. Kept in contact throughout the whole sale journeys.i will Highly recommend if you’re a f... Zobacz więcej

Oceniono na 1 z 5

Further to my last review, the owner of this company refused to answer my calls after failing to provide us with a valid VAT number and clearly had no intention of returning the VAT amount that he had... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

43 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great after sale service…

Seriously these guys take customer service to a next level

Bought an item back in 2020..damaged few crystals during a deep clean

They were super fast to reply to my query and before you know it replacement crystals were on route.

100% anything to do with lighting they are the best.

Thank you once again

17 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great company

Absolutely love the chandeliers I bought! Great quality, beautiful design, and they look stunning in my home. The service was smooth and delivery was quick. Highly recommend!

19 czerwca 2025
Oceniono na 5 z 5

Purchase 1 x pyrite grey chandeliers 2…

Purchase 1 x pyrite grey chandeliers 2 x pyrite gold from reflect lighting, delivery was on time, customer service was efficient from start to finish. Upon inspection the crystals are high quality, very easy to assemble. I would recommend to purchase from this website

14 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service!

I recently had the pleasure of working with Reflect Lighting and I couldn’t be happier with the experience! From start to finish, their team and director was professional, knowledgeable, and truly dedicated to delivering high-quality results. They took the time to understand my needs, provided expert recommendations, and executed the installation flawlessly. The lighting has completely transformed my space, exceeding my expectations in both aesthetics and functionality. I highly recommend Reflect Lighting to anyone looking for top-tier service and outstanding results!

19 marca 2025
Opinia niezależna
Oceniono na 5 z 5

I recently had an amazing experience…

I recently had an amazing experience with this service, and I can't recommend them enough! From the moment I reached out, Reflect Lighting was incredibly friendly and attentive. They went above and beyond to ensure all my needs were met, and their professionalism was evident throughout the entire process. The quality of service was outstanding, and I truly felt valued as a customer.

19 marca 2025
Opinia niezależna
Oceniono na 5 z 5

*****Highly Recommended*****

Had great shopping experience with reflect lighting. They’re committed with their work and quick to assist with any sort of quarries, suggestions. How can I not mention the grate customer service.
*****Highly Recommended*****

21 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Lights are better than any I have ever…

Lights are better than any I have ever seen. The build quality is amazing and the lights have a swagger about them. Delivery was prompt didn't have to wait long atall and buyer was very helpful with any queries i had. All in all amazing product with even better service!

10 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Order placed on 12th October.

Order placed on 12th October.
Online it says 5-7 days processing and 3 days delivery.
I did request for change of glass on the 14th which should only delay the item by another 3 days.
I have chased this order non stop. To date the tracking still says in processing stage- 30.10.24.
I have chased this multiple times, this week I was told it would arrive by Tuesday (yesterday), then I was told there would be an update to tracking number and order should arrive by this week. This is well over the time stated. I have projects on hold due to this delay which I have shared with the company. At this rate I should be refunded for part of the order.
I had the same issue with House of Lights and was not expecting the same from this company. I even checked the reviews on Trust Pilot.
Should have stuck to high street shops where the items are available right away.

30 października 2024
Opinia niezależna
Logo Reflect Lighting

Odpowiedź od Reflect Lighting

Hi Ali,

Thank you for sharing your experience with us. I sincerely apologize for the delay and any inconvenience this has caused, especially with your projects on hold. We understand that you requested a full chandelier change, which did extend the processing time by an additional 4 working days. Our team has been working to expedite the order, but we realize this has taken longer than anticipated.

For reference, our standard processing time is 5-7 working days, with delivery typically within 2-3 working days after dispatch. We aim to meet this timeframe as closely as possible, but please remember that each chandelier undergoes careful inspection before shipping, with each crystal individually checked to ensure quality. This added attention to detail is essential to us, as we want each order to arrive in pristine condition.

I’m pleased to let you know that your order has now been dispatched, and you should receive it within the next 3 working days. As an apology for this extended timeline, we’d be happy to offer a partial refund. Thank you for your patience, and please feel free to reach out if there’s anything further we can do to assist. We truly value your business and look forward to making this right.

Warm regards,
Customer Support, Reflect Lighting

Oceniono na 5 z 5

Jakob Crystal Chandelier

I recently purchased the Jakob Crystal Chandelier from Reflect Lighting and I couldn't be more thrilled with my experience! From start to finish, everything was superior.

The quality of the chandelier is absolutely stunning. The crystals sparkle beautifully and add a touch of elegance to my dining room. Additionally, the buying process was incredibly easy and the delivery was incredibly fast. I received my chandelier much sooner than expected, which was a pleasant surprise. The packaging was secure and everything arrived in perfect condition.

Overall, I highly recommend Reflect Lighting for anyone looking to enhance their space with beautiful lighting. I cannot wait to show off my chandelier to my friends and family!

18 września 2024
Opinia niezależna
Oceniono na 1 z 5

Awful service

Awful service. Do not buy from this company. Wrong product sent and unresponsive to emails and messages. Severe delay in sending the item out. Once received, the bulbs were the wrong colour. I complained last week and was promised new bulbs on next working day basis. It has been a week and still not received.

9 listopada 2023
Opinia niezależna
Logo Reflect Lighting

Odpowiedź od Reflect Lighting

Hi Dhanujah,

Thank you for your feedback and for sharing some beautiful images of the chandelier.

We apologize for the issues you've encountered, including the delay and the incorrect bulbs. Replacement bulbs were sent to you as promised. We would also like to note that a chargeback case was opened as soon as the chandelier was delivered. Despite this, we processed a cashback to you due to your dissatisfaction with the order.

We are committed to improving our service and appreciate your patience during this process. If there's anything more we can do to assist you, please let us know.

Best regards,
Reflectlighting

Oceniono na 1 z 5

Product has not turned up

Ordered 2 lights on 12 October. Chased on 22 Oct and had email reply to say they would be here on 24th - it is now the 30th and they still haven’t arrived. Don’t use.

30 października 2023
Opinia niezależna
Logo Reflect Lighting

Odpowiedź od Reflect Lighting

Hi Suzy,

We apologize for the delay and inconvenience you’ve experienced with your order. To address your concerns thoroughly, could you please provide us with your order number? This will allow us to investigate the issue and respond appropriately.

Thank you for your patience, and we look forward to resolving this matter for you.

Best regards,
Reflectlighting

Oceniono na 1 z 5

Ordered a light on the 6th September

Ordered a light on the 6th September
Messaged on Instagram told would receive next day delivery
Nothing came
Sent emails no reply and still no light

25 września 2023
Opinia niezależna
Logo Reflect Lighting

Odpowiedź od Reflect Lighting

Hi Heather,

We apologize for the inconvenience and the lack of communication you’ve experienced. To assist you better, could you please provide us with your order number? This will help us look into the order notes and address the issue promptly.

Thank you for your patience, and we are committed to resolving this matter for you.

Best regards,
Reflectlighting

Oceniono na 1 z 5

Do not order, no customer service standards

Responding to the comments by the company- I was asked to remove my reviews multiple times which I refused to do, the issue had NOT be resolved by the time I posted this feedback which is why I felt it was necessary to post such feedback. I had to ask for evidence and proof of refund as no one answered the phone, responded to messages or communicated unless I emailed/messages daily. On top of this I was lied to multiple times with regards to my order- my comments stand, and I would never use this company. Ordered a large quantity of lights from this company. Have had to chase for 5 weeks to receive the correct replacement parts for one chandelier. Have been waiting on a partial refund for 16 days still not received. Promises made but never upheld, having to chase for updates, incorrect information given. I would never recommend this company and would not order from them

18 września 2023
Opinia niezależna
Logo Reflect Lighting

Odpowiedź od Reflect Lighting

Hi Dannii,

Thank you for your feedback. We’re sorry to hear that you remain unsatisfied after our efforts to address your concerns. Out of all the lights in your order, one arrived damaged, which we promptly resolved by providing a replacement along with a cash-back refund, as you requested. We also processed returns for two chandeliers and provided an additional discount to ensure you were fully accommodated.

As of today, your order was completed some time ago, and it’s worth noting that you’ve left multiple reviews even after we worked to meet your requests. We always aim for transparency, and while we understand that expectations were high, we’ve done our best to make things right.

Our commitment is to providing quality products and responsive service, and we’ll continue to use your feedback to improve. Please reach out if you have any further concerns, as we’re always here to assist.

Warm regards,
Customer Support, Reflect Lighting

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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