Delivery was due and was missed. Then delivered a few days later and I think the food was re-frozen and delivered as it is all a very strange colour (as though it has freezer burn) 3 dogs who will eat... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've used Landywoods for many years and was very happy with them. Unfortuntely since they've changed to Raw Menu their standards have fallen quite significantly to the point where I'm now looking at o... Zobacz więcej
Great product delivered in required timeframe! Dislike the new packaging as it’s not possible to get as much in freezer (can we go back to sausages?!?), and sometimes communication on delivery date c... Zobacz więcej
Took nearly 2 weeks for delivery with no explanation why. I left messages chasing my order but got no reply from them. If delivery takes so long, it should at least be free. I got my delivery today... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are a small family run business that manufactures raw pet food, we absolutely love what we do here at Raw-Menu and we are proud of our quality, processes and procedures. We are not perfect and we do unfortnalty sometimes makes mistakes, however its how these are dealt with that matters to us, we will always try our best.
Dane kontaktowe
Unit 17-18 Riverside Ind, WS15 2YR, Rugeley, Zjednoczone Królestwo
- 02476 325205
- customer-service@raw-menu.com
- rawmenu.co.uk
2,6
Słaba
67 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Orderd 18 March 24
Orderd 18 March 24. Still waiting on 4 April 24. No response to email. Phone rings out. Very poor service
4 kwietnia 2024
Opinia niezależna
Took nearly 2 weeks for delivery with…
Took nearly 2 weeks for delivery with no explanation why. I left messages chasing my order but got no reply from them. If delivery takes so long, it should at least be free.
I got my delivery today... the box was very damaged but the food inside seems OK, though I haven't inspected it fully.
I do not think I would order from them again because of their lack of communication.
19 marca 2024
Opinia niezależna
The staff are always very helpful
The staff are always very helpful.
I have had some delivery issues and stock shortages. We have 80.10.10 and on a number of occasions I have been advised at the last minute that they are out of one of the meats that I have ordered. By the time they have contacted me and updated the order we have been left off the planned delivery date, resulting in late deliveries.
Over all the product is good.
4 marca 2024
Better late than never but it’s seems…
Better late than never but it’s seems to be the norm that I always have to chase you
1 marca 2024
Usual good service and my order is…
Usual good service and my order is always still frozen when it arrives!
19 lutego 2024
Their communication
Their communication, help, quality of service and food is excellent
19 lutego 2024
Promised deliveries not turning up
Promised deliveries not turning up. Failure to return telephone calls. Problems with substitutions Orders and money taken three weeks in advance and still not arriving
29 stycznia 2024
No Customer Service and Extremely Poor with Delivery
The delivery was due on Wednesday 24th January, bearing in mind there is a longer wait between deliveries due to Christmas, which I allowed for. I receive an email stating that they do not have the items I require so can they replace them with others. I telephoned them and asked when my delivery was going to be as was expecting it that day. I was told there van had broken down and the new delivery date was Friday. No show Friday, no email nothing! I called on Monday to be told it would be coming by courier on the Tuesday. I am a small business who has customers with orders, they are not happy as I could not get there orders out. I have lost customers and also have my own dogs who have delicate stomachs. If i switch they are ill, the response was oh dear that is a shame. Really appalled at this, you want the custom but you give no service. This is not the first time you have done this either.
29 stycznia 2024
Delivered on time
Delivered on time. Informed early enough of item out of stock to enable changes to be made.
17 stycznia 2024
Great product delivered in required…
Great product delivered in required timeframe! Dislike the new packaging as it’s not possible to get as much in freezer (can we go back to sausages?!?), and sometimes communication on delivery date can be a little poor meaning it’s hard to manage order cycle.
17 stycznia 2024
Extremely helpful and friendly
10 stycznia 2024
APC no show
Received email from APC indicating delivery between 15:00-17:00 January 11th and nothing arrived
Checked CCTV from 15:00-18:00 and no deliveries
11 stycznia 2024
It was delivered on time and was looked…
It was delivered on time and was looked nice and freshly frozen.
10 stycznia 2024
Odpowiedź od Raw-Menu Ltd
Thank you :-)
Great quality as always
Great quality as always - my dogs love this food, although slightly concerned about the new (single use) packaging...
8 stycznia 2024
Odpowiedź od Raw-Menu Ltd
We are not too happy about our new packaging unfortunately this is out of our control :-(
After resent company difficulties with…glad raw menu are still opperating
After resent company difficulties with packaging raw menu are back up & running & good value for money.
7 grudnia 2023
Odpowiedź od Raw-Menu Ltd
Thank you, we have had a nightmare of a year, but hard work, love and passion has got us through :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.