rainkiss.online Recenzje 

Best poncho ever, quick shipping and best customer service ever :)

I really wanted to write a review because I hesitated buying one for so long becauseof mixed reviews and they are expensive to purchase if you've no idea what they are going to be like. I absolutely love mine! I'm in the UK and it arrived in a few days and packaged lovely, the quality is amazing. If you are like me I live on the coast and always out walking with the dog it really gets it's use. It is waterproof and the hood is really well designed to stay in place and protect your face. I am 5ft1 and it comes just above my ankle which is perfect for me. I'll definitely buy another.

SIMPLY AMAZING! Not sure why there are negative reviews about these ponchos because mine is truly amazing.
The colours and design is fabulous and striking and something no-one here in the UK has.
I did a 26 mile hike in the Lake District (UK). It rained continuously for 9hrs, non stop rain. So I put my poncho on. I did not get wet at all, was bone dry. I had a huge back pack on and because the ponchos are so generous in size it fully covered my back pack and me down to my knees. The sleeves are long so still fully covered my arm and wrists. The hood is fantastic. So many waterproof jackets hoods do not fully cover my head because most girls have their hair up in a pony tail, so the hoods never fit properly. The hood on these ponchos is once again so good in size and fully covers even over your eyes. Buttons up to the neck and a toggle to tighten if needs be, means you are fully covered. There are buttons down the side of the poncho and the bottom, not sure what these are for, maybe to cover if you are on a bike or something. I did think these would make my legs wet because it's not fully stitched down to the hem, but it doesn't at all.
It rains a lot in the UK so I will get a lot of use out of mine.
All I can say is that my Rainkiss poncho allowed me to do my 26 mile hike in the pouring rain and stay dry.
They are completely waterproof and worth every penny.

I have two smiley ponchos for myself and two for my dogs. Love the dog ones, so easy to put on and dry quickly.
My ones are not waterproof. I have had them for a while but haven’t used them until recently. I got utterly soaked through within 15/20 minutes. So disappointed as I love the design, but not at all fit for purpose - expensive mistake!

I ordered a rainkiss poncho for my commutes on the bicycle after reading so many good things and because of the beautiful design.
One of my main concerns was to have something to throw over when on the bike, on days it is pouring, which happens frequently during autumn here in Sweden.

During this summer I got to use the poncho two times, and I was heavily disappointed both times.

Not only is my poncho not waterproof - I got soaked - but it also is completely unsuitable to use on a bicycle, which was one of my reasons to buy it, as it is marketed as bicycle friendly design.
However, the poncho does not cover the knees during cycling and the arms ride up, when leaning over to grap the handles, exposing the arms halfway up to the elbows.
I am not sure where the bicycle friendly design comes in, but that paired with it not being waterproof, leaves it completely useless even for a walk.
I've paid 80euros for this and wish I had instead invested in some cycling gear, as it is money our of the window because now I have to buy that gear anyway.
Super disappointed!

Wat een vreselijk dure ROTSLECHTE cape!!!! Mijn eerste fietstocht met deze cape? Na een uur in de regen -> mijn kleed op verschillende plaatsen doorweekt. En tot overmaat van ramp? Mijn iphone die ik in het voorste vakje stak -> kletsnat en vernield! Gewoonweg €79 weggegooid geld! Dan had ik beter mijn goedkope cape van t Kruidvat gebruikt. Die was tenminste waterdicht!

Will etwas zurückschicken. Bekomme auf meine Mail keine Antwort, da nirgendwo steht, an welche Adresse man es schicken soll. Habe einen Retouraufkleber angefordert. Keine Reaktion. Sind nur 14 tage Zeit für Rückgabe und von rainkiss antwortet keiner. Hab per Paypal bezahlt und will mein Geld zurück! Das ist doch eine Schweinerei. Im Paket lag auch keine Info zwecks Retour!!!
Zusatz: ich habe die komplette Ware zurückgeschickt, also 2 Artikel! Erstattet wurden mir aber nur für 1 Artikel 52 Euro. Es fehlen immer noch für den 2. Artikel 79 Euro. !!!!!

First waterproof poncho I ordered was out of stock(was in stock when I ordered it). A quick email,which Nikki responded to promptly advised me to order a different design,& gave me a £15 refund on the price. It was sent out quickly-amazing Customer Service

Amazing poncho, design is gorgeous and can’t wait to give it my friend as her birthday gift
Required support from customer service and they were quick, helpful and resolved straight away. Defo recommended!

My puncher is absolutely brilliant.

I have worn it a lot in the rain and it’s definitely weatherproof. Unfortunately though the popper tore some of the fabric. I got in touch with the company and they were brilliant sending me a replacement very very quickly excellent customer service.

Schöner Poncho, aber leider hält er nicht das, was versprochen wird.
Hatte ihn jetzt auf einer Fahrradtour an und nach ca. 45 Minuten im Regen radeln waren die Klamotten darunter alle patschnass.
Hab ihn zum Händler zurück gebracht und sie wollten ihn einschicken. Unter Wassersäule 10.000 versteh ich was anderes. Schau ma mal, ob umgetauscht wird.

Heute 06.07., wurde mir der Poncho beim Händler umgetauscht. Herzlichen Dank!
Freundliche Grüße

I just had the most horrible experience with this customer service of Rainkiss.
I was re assured in couple of emails that the package was sent but customer service (Laura) failed to issue confirmation code. When I raised a concern in regards receiving the package on time they failed to acknowledge my multiple emails.
Now I got an email saying that the package indeed was not SENT at all and the item I ordered is out of stock.

Now I am left without the product which I needed by this Tuesday.

Horrible experience if you can avoid this company.

I complained because my poncho isn't waterproof. I received a public reply on Trustpilot asking me to email them to receive a replacement but despite two emails I haven't heard back from them.

I ordered an awesome, cool, fun, colorful rain poncho from Rain Kiss, my daughter and I are going to Alaska and need it... there isn't an option for expedited delivery so i emailed the company, received an answer within hours with a kind note. I LOVE THIS COMPANY!!! They care and their products are AMAZING!!! I HIGHLY RECOMMEND!!

I recently purchased a rain poncho online, and I couldn't be happier with my order! The delivery was incredibly fast, and the poncho itself is fantastic.
Firstly, the size is perfect—it’s big enough to cover both me and my backpack, which is a huge plus. The design is chic and stylish, with a pretty pattern that stands out.
In terms of functionality, the poncho is completely waterproof, keeping me dry even in the heaviest rain. I also love how compact it is when packed; it fits easily into my backpack, making it convenient to carry everywhere.
One of the best features is the ability to open the poncho from the side, allowing me to wear it comfortably while cycling. Overall, this poncho has exceeded my expectations, and I’m definitely not disappointed with my purchase!

First class service and product

I ordered my poncho on May 26 with a promise of 5-8 days delivery time. I have contacted them 4 times to ask them when my order will be despatched and they have not bothered to reply to any of my emails. I read poor reports about their customer service and delivery times on here but went ahead and ordered anyway. I should have listened to the feedback. They’re terrible and I have now requested a cancellation and refund as they have taken my money even though they haven’t bothered to process my order. Disgusted.

Wish I had read the reviews before placing an order for a poncho. It’s been two weeks since I placed my order and was very promptly charged for the same. I have not been notified of the item having been shipped to date. How long does it take to ship something that can be posted through a letter box??? I will be asking for a refund if my email does not get a response

Ich habe bisher keine Ware erhalten, keine Rückmeldung darüber, wo es hakt…warum nicht geliefert wird. Ankündigung in Mails keine eingehalten… und nun?

Ik heb mijn 1e Rainkiss poncho ondertussen meer dan een jaar en was initieel echt teleurgesteld. Ik fiets dagelijks bijna 9km (enkel) naar mijn werk en was geregeld helemaal nat. Nikki van de Rainkiss klantendienst nam contact op en zei dat ik mogelijk een foute poncho ontvangen heb. Zij bood onmiddellijk aan een nieuwe te versturen, want 'de Rainkiss zou je echt wel droog moeten houden'. Hoe fantastisch is dat ! Ik mocht zelfs kiezen welke ik wilde ontvangen. Het gaf wel wat keuzestress ;-)
Gisteren kreeg ik de nieuwe poncho in mijn bus. Opnieuw : wat een geweldig design, compact, licht, makkelijk aantrekbaar en het wappert zoveel minder dan de ‘reguliere’ poncho’s.
Ik kijk nu (bijna) uit naar een flinke regenbui om deze poncho te testen.
Dikke complimenten voor de Rainkiss klantendienst !