rainkiss.online Recenzje 

Am Anfang war ich schockiert über den Kundenservice.
Ich habe zweimal per E-Mail nachgefragt, um meinen Regenponcho zurückzugeben – keine Antwort. Erst nach einer Instagram-Nachricht und einem Kommentar unter ihrem Post bekam ich überhaupt eine Reaktion. Das wirkte wie Ignoranz oder sogar Betrug.

Als endlich am 12. August eine Antwort kam, hieß es:
• Rückversand auf meine Kosten (−7 €),
• spezielles Formular selbst ausdrucken,
• alles ausfüllen und nach NL zurückschicken,
• Sendungsnummer per E-Mail melden,
• Geld gibt es erst nach Prüfung.

Ich habe den Poncho am 12. August ohne Tracking verschickt (mit Tracking hätte DHL 14,49 € gekostet).

Am 27. August kam eine Mail: Rücksendung bearbeitet.
Am 7. September wurde das Geld tatsächlich zurückerstattet, inkl. Bestätigungsmail.

Fazit: Ich habe mein Geld zurückbekommen – aber der Prozess war lang und nervenaufreibend.
Sehr fragwürdiger Kundenservice.

Ordered a poncho but unfortunately it wasn't suitable. Contacted them for a return 4 times but have been completely ignored. Terrible returns procedure for what looked on the face of it as a slick company. If I haven't heard from them in the next day Im going to have to raise a dispute with my credit card and trading standards which is just ridiculous for a simple return of unsuitable product.

Der Regenponcho taugt gar nichts. Habe ihn heute bei einem Konzert im Regen angehabt. Meine Kleidung war komplett nass. Absoluter Schrott für so viel Geld. Nie wieder.

I had such a great experience with Rainkiss. Nikki was absolutely fantastic. First I made a mistake with my delivery address, and then I ordered the wrong size coat for my dog Bubbles. Nikki was amazing every step of the way, helping me through with quick and kind replies to all my emails. The service was honestly above and beyond.

Top customer service. I recommend contacting with any issues. The resolution can be surprisingly positive.

Great rain ponchos and concept, especially knowing that they have a strong focus on sustainability. Fantastic customer service and their ponchos are just beautiful and original. Highly recommend it+

I have 5 ponchos from this brand and they are all fantastic.
I decided to order my son his first, unfortunately I ordered the wrong size. I emailed customer services and Nikki responded.
I now have the correct size being sent out whilst the old one is in transit back. The customer care and quality items are always fantastic, I will continue to purchase from Rainkiss

Ich möchte den Poncho zurücksenden und mein Geld zurückerhalten. Deshalb habe ich Ihnen bereits drei E-Mails geschickt, aber bisher keine Antwort bekommen.
Jetzt habe ich andere Kommentare gelesen, in denen Kunden von denselben Problemen berichten, und ich denke ebenfalls, dass es sich um Betrug handelt. Es ist wirklich schade. Sie machen viel Werbung auf Instagram, aber die Realität sieht ganz anders aus. Ich werde mich bei der Verbraucherzentrale beschweren.

Great product, friendly and uncomplicated service! Full recommendation!

I love my Rainkiss ponchos, ordered them years ago, wear them all year round - I live in Hamburg Germany, a city with often massive rain.

I had some issues with one of the buttons and the costumer support was absolutely lovely and generous.

Overall a great company with fashionable yet durable products. Couldn’t recommend them more!

Excellent rain poncho for travel. Truly, waterproof. Great length for adults, nice and long. Love the hood! My niece who is 9, wears her poncho all the time when it rains (she lives in FL) and gets tons of compliments on it. I even bought her two younger brothers their own poncho. Great price! Absolutely excellent customer service ❤️

Unfortunately, I’m very disappointed. I ordered a rain hat for my daughter over a week ago, but have still not received the item. I also never received a shipping confirmation. I contacted customer service, but have yet to receive any reply.

I’m very disappointed with how this order has been handled and hope to receive either a response soon or a refund. As it stands, I cannot recommend this shop.

I purchased a poncho online from the sale and it never arrived. I have had a communication once but since then I have not had any responses to my emails even though initially they offered to send me a poncho from their uk site. Any how very very poor customer service, no poncho and no refund. Be careful folks

Mooi product, van gerecycled materiaal. De zak op de voorkant is ook meteen het opbergzakje. Ontzettend vriendelijk aan de telefoon bij mijn vraag. Gisteren besteld en vandaag het product binnen. Dik tevreden!

Beautiful product & outstanding customer service!
I gave the poncho as a gift, but unfortunately it was the wrong size. Even though the 14-day return period had already passed, the Rainkiss team was incredibly kind and flexible and still offered me an exchange.
The customer support was fast, personal, and extremely helpful — the new item was shipped immediately without any extra cost.
The design is stunning, the material feels high-quality and is very comfortable to wear.
I'm truly impressed — thank you so much, Rainkiss!

Just wanted to let you know that I wore your rain poncho, bought in Amsterdam 2023, to view Victoria Falls, Zimbabwe, April 2025, and it kept me perfectly dry and was the envy of my fellow travelers.
Hanneke

I love this brand. The best I buy ever.

Compra increíble , el regalo perfecto , y buena calidad

Punctual shipping, kindness and professionalism. Recommended

Me encanta la marca. El producto es excelente y la atención al cliente es inmejorable. Gracias por atender de manera tan eficaz ante cualquier duda.