The poncho, Digi Forest Camo, arrived quickly and looks amazing. I really like that it's sustainable. It's very handy to carry and use when it rains, though I've currently carried it around more th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I placed an order with 8 days ago and when ordered it said same day shipping and delivery in 3-5 days. I have yet to receive any shipping updates, the item has not arrived and also no reply to my emai... Zobacz więcej
2 weken terug op zondag besteld, het zou binnen 1 á 2 werkdagen geleverd worden. Maar geen bericht oid. Dus uiteindelijk na 5 dagen zelf vriendelijk gemaild waar de poncho blijft. Maar geen enkele rea... Zobacz więcej
The rain poncho has already been tested in real rainy weather, and I am very happy with the result. It is practical, comfortable, and reliable — even my teenage daughter borrows it from me when taking... Zobacz więcej
2,9
Średnia
225 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 5% z negatywnych recenzji
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Oversold a design and forgot to tell me so I had to chase for a refund on not received goods.
Ordered a poncho on the 16/05/2023, it still has not arrived as of 28/05/2023 so I messaged to ask where it was. They replied saying their warehouse had miscounted stock and there were no more in that design available to send out. They have now given a refund but the fact that I had to chase a warehousing error on their end to get my refund speaks volumes about customer service!
29 maja 2023
Opinia niezależna
Odpowiedź od rainkiss.online
Dear Lucy,
We apologize for the inconvenience caused by the warehousing error that led to the unavailability of the poncho design you ordered. We take full responsibility for the oversight and appreciate your feedback on our customer service.
We have issued a refund for your order. If you have any further concerns or need assistance, please don't hesitate to reach out to us. We value your feedback and will work to prevent such errors in the future.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Best regards, team Rainkiss
Maandag besteld, zondag nog niet verzonden
Maandag besteld, orderbevestiging ontvangen en een week later nog geen verzendbevestiging. Website geeft aan dat verzending binnen Nederland doorgaans 1 of 2 werkdagen duurt. 2 keer gemaild naar de klantenservice en nog geen antwoord. Erg teleurgesteld. Wilde het als cadeautje geven maar zal niet op tijd binnen zijn.
30 kwietnia 2023
Opinia niezależna
Odpowiedź od rainkiss.online
Beste Pien,
Het spijt ons hiervoor. Je hebt een van de meest populaire stijlen besteld die we ooit hebben gelanceerd, en we waren uitverkocht vlak voordat je je bestelling plaatste.
Desondanks hebben we je bestelling vanuit ons kantoor verzonden en willen we je als verontschuldiging voor deze verwarring graag 10% korting op je bestelling aanbieden.
Vriendelijke groeten, het Rainkiss team.
I really wanted to love this and have…
I really wanted to love this and have fantasised about buying this expensive poncho for years. Finally got it and don’t get me wrong — I love the recycling aspect and the waterproofing will be useful . But this doesn’t look like the photos because it is as wrinkled as a walnut. Very very wrinkled. Wonder how they got it to look so good in the photos?
Thanks for the reply- I will try your suggestions. I did try an iron with steam on low- with a towel on top. Then I turned up the heat with the steam and towel but could not get the wrinkles out. It will keep me dry though so that’s what counts. I will try hanging it in the bathroom.
14 kwietnia 2023
Opinia niezależna
Odpowiedź od rainkiss.online
Hi Mary,
Thank you for your recent review of our Rainkiss Poncho. We apologize for any inconvenience caused by the wrinkles in your poncho.
To help you resolve this issue, we recommend hanging your poncho in a bathroom while you take a hot shower. The steam from the shower should help to naturally release the wrinkles from the fabric. Additionally, you can also try using a steamer on a low heat setting to remove any stubborn wrinkles.
If you require any further assistance with this issue, please do not hesitate to contact our support team at support@rainkiss.com We are committed to providing our customers with the highest level of satisfaction and will do our best to ensure that you are completely happy with your purchase.
Thank you for choosing Rainkiss and we hope to have the opportunity to serve you again in the future.
Best regards, Nikki
Great customer service and product
Excellent customer service from Nikki who quickly resolved my return issue. Absolutely love the poncho I kept, thank you very much! I shall be purchasing again!
25 grudnia 2022
Opinia niezależna
Odpowiedź od rainkiss.online
Thank you so much Isobel,
So happy to hear you love your Rainkiss, this made my day!
Kind regards, Nikki
Costumer service Rainkiss
Worth the wait
It took a month to receive my orden in Spain but I think I will enjoy my poncho for a long time. I love the pattern and I the way it can be kept in its own pocket.
6 stycznia 2023
Opinia niezależna
Odpowiedź od rainkiss.online
Dear Muna,
Thanks for your order and thanks for reaching out.
We are indeed very sorry it took so long! Happy to hear it did arrive to you now.
Kind regards, Costumer Service Rainkiss
Je ne peux malheureusement pas juger la…
MAJ au 03/02/2023
Second qui reste bloquer au dépôt et service client qui ne répond plus !
A ÉVITER
Je ne peux malheureusement pas juger la qualité du poncho car après une commande effectuer il y a deux semaines, je n’ai toujours rien reçu.
Service client qui répond épisodiquement.
Par contre mon paiement a été encaissé dans retard !
A éviter
26 stycznia 2023
Opinia niezależna
Odpowiedź od rainkiss.online
Dear Tristan,
Very surprised to receive this review and sorry to hear your frustration.
As mentioned in my email, there was an issue with Mondial Relay delivering to your address. This is something that is not in our hands but we decided to ship you a new order to ensure you will receive your poncho. Again sorry that the delivery was not what was expected, these things can happen with shipments but we have tried our best to remedy this by sending a new one to you right away.
I hope you wil receive your poncho soon and if you receive your second delivery please let us know :)
Enjoy your Rainkiss
Sorry, your order did not arrive. DHL can not seem to deliver to your address.
We have shipped two orders to you (one poncho for free) and they both did not arrive yet.
We are trying our best to resolve this for you by sending a second free order since the first one somehow did not arrive. Meanwhile you have left a very negative review while my colleague Nikki is in constant contact with you and doing everything she can to resolve this for you and make sure you get your Rainkiss order.
We ship thousands of packages to France with rarely an issue but it looks like this is a rare case where it does not succeed.
We will refund your order and not ship another. Sorry that you could not receive your order and our apologies you were not happy with the service. We have tried our best and have lost two ponchos and shipping in the process.
I hope you understand and wish you all the best.
Great poncho !
I bought one of theirs great ponchos as a gift for a birthday. No regret, it's perfect.
There was a shipment problem that made me buy another one so I could have it on time. But the customer service was very nice and did the refund quickly with no discussion (thanks to Nikki ;-).
30 października 2022
Opinia niezależna
Odpowiedź od rainkiss.online
Hi François,
I am s sorry, I really want to help you but I did not see any email of you coming in?!!
If you can respond to my request to "find reviewer" or drop your email address here I will be able to see your order and fix this for you.
Kind regards, Nikki
We are so sorry to see this. We would love to solve this for you. Could you please directly reach out to nikki@rainkiss.com and we make sure you get your poncho or refund.
Kind regards, Nikki
Great customer service
Great customer service, I have had my Rainkiss for over a year now. I'm a support worker so I'm out in all weather and this is one of the best purchases I've been gifted. My poncho sprung a leak and I emailed customer service to find out if I could waterproof it,Nikki was absolutely fantastic,a couple of emails and she was sending me a new poncho out. No fuss,no hassles. Amazing as I wasn't looking for a replacement.
29 grudnia 2022
Opinia niezależna
It's HUGE even with my coat underneath
It's HUGE even with my coat underneath. I am 5'7" and 155 lbs this could fit someone twice my size. It is long and for full coverage needs is good, but it's too big to be practical. The extra material will wrap around my legs when wet.
13 grudnia 2022
Opinia niezależna
Odpowiedź od rainkiss.online
Thanks for your review.
Sorry you did not love it!
We do make ponchos and they are naturally oversized so they can fit over your back pack or coat or simply over your shirt and still keep you dry.
Our owner is actually 5’3 and she designed Rainkiss to be oversized, it’s a matter of preference / taste but functionally it needs to be oversized to fit every body type and outfit.
Kind regards, team Rainkiss
Digi Forest Camo
Perfect. Quick delivery and poncho really nice.
Highly recommended!
6 grudnia 2022
Opinia niezależna
Zeer goedkope kwaliteit
Zeer goedkope kwaliteit, wat een miskoop! Niks verzwaring in de zoom of een manier om de onderkant op z'n plaats te houden waardoor onmogelijk te gebruiken op de fiets want waait gewoon omhoog. Ik snap de positieve reviews niet..zijn die gekocht ?
5 października 2022
Opinia niezależna
Odpowiedź od rainkiss.online
Dear Nes,
Sorry to hear your experience with Rainkiss isn't what you expected. We can assure you our material is 100% recycled and not a cheap material to work it. Our ponchos are one-size-fits-most and depending on your height it may fit differently on a bike. Feel free to email us at support@rainkiss.com and we can give you some handy tips for riding on the bike. Lastly, we sell our beautiful ponchos across the world and receive many positive reviews, sometimes that's not the case but we appreciate all feedback so we can continue improving.
Look forward to hearing from you so we can help you out.
Best, Team Rainkiss
Cute, but impratical
This poncho was advertised to me multiple times, I was drawn to the practical aspect of it. Ladies on their bikes in the rain. Thats me! Due to my new job, about 30 minutes by bike away from my home, I decided; okay, 80,- is a lot of money, but if it keeps me dry and comfortable, sure. Of course I didnt expect to be 100% dry when it rains, but at least 60%, right? The poncho came quickly (I think it was during late summer that I ordered) and stayed in its package for a while. Until the last couple of weeks. Whenever it rained I thought 'great! This is what I bought my poncho for.' But each time I was dissapointed by the way I arrived at my job. No matter how I put the poncho on, it has a huge flaw! No matter how I put it on, it rides up and all the water it catches lands on my pants. Which results each time in wet jeans, socks and shoes when I arrive at work. In that way its exactly the same at a 5,- poncho, unfortunately. If you buy this project for cycling I would advise you to buy some rain pants elsewhere and a good raincoat. If you go to festivals this is very nice to wear. But its up to you if you want an 80,- poncho on a festival.
27 września 2022
Opinia niezależna
I LOVE the RAINKISS poncho
I LOVE the RAINKISS poncho - arrived very quickly to Canada. I'm a plus size woman and it truly fits ALL sizes. I am able to wear it over my winter coat as well! The only problem I have is the hood is too big - haven't figured out how to make it smaller. 🙃
21 maja 2022
Opinia niezależna
Not waterproof
Looks beautiful...bought for a beach wedding in case of rain. However after the wedding when it was worn it is absolutely useless. I paid nearly 60 00 and expected something that would work. I have probably only worn it 10 times and water is coming in on the arms. Just got home wet cold and miserable. My cheap alternative from decathalon has lasted years and cost less than 10.00. don't know if it's a bad batch of fabric.
Following my complaint I received a second one and this is clearly made from a different fabric which appears more robust. It hasn;t rained at the right times in manchester for me to tell what the waterproofing is like.
2 marca 2022
Opinia niezależna
Odpowiedź od rainkiss.online
Hi,
Sorry to hear that your Rainkiss did not keep you dry, unfortunately it sounds like your poncho did not come correct through the sealing process.
We are very sorry for the inconvenience and would love to send you a new poncho as soon as possible. Could you please reach out to nikki@rainkiss.online so I can locate your order and send it to you right away.
Kind regards, Nikki from Rainkiss
And after all
And after all: another annoying detail. I ordered two raincoats, one blue one that costs 55, 00 Euro with a discount and a green that costs 65, 00 Euro. I kept the blue one and sent the green one back and they charged me the green one. Plus ten euros to sent the coat back to Amsterdam. I really have to say: worst customer service ever. And even I like the style, I would never order another one.
6 stycznia 2022
Opinia niezależna
Odpowiedź od rainkiss.online
Dear NK,
Sorry about that however, you ordered our 'Bundle Up Offer', which offers 20% off the second poncho. You returned one poncho so unfortunately the bundle deal is no longer valid and you are refunded the value of the discounted poncho. This is standard and my apologies this wasn't clear for you. If we didn't operate this way, every customer could order two ponchos, simply return one and receive free shipping and a discount on a single poncho... We offer free shipping but not free returns, and also state this in our shipping policy. I am sorry this experience wasn't what you expected however we are simply following our standard procedure on how we accept and refund returns. Please contact us at nikki@rainkiss.online and we will be happy to find a solution for the return costs you paid.
Look forward to hearing from you and resolving this.
Kind regards, Nikki
Costumer Service Rainkiss
Short sleeves, not windproof
Got this as a present. Nice looking, cool design. However, the one size fits all is not true. I’m 1.83m/6 ft, normally wear a size L. The sleeves are too short so my sweater got wet anyway esp on bike rides. When it’s windy the hood keeps blowing off so more wetness. Nice looking, fashionable poncho if you’re not that tall for drizzly days in the city, definitively not suitable for bad weather or outdoor walks/bike rides.
14 listopada 2021
Opinia niezależna
Great and stylish poncho for the rainy…
Great and stylish poncho for the rainy days in The Netherlands! Good quality. Delivery also very fast.
24 października 2021
Opinia niezależna
Great service great product🥰
18 października 2021
Opinia niezależna
Love my poncho
I ordered my poncho a couple weeks ago and I take it every where. It fits perfectly en keeps me dry al the time. I love the part that you can fold in in a small square. Finally I can dance in the rain 🌧
18 października 2021
Opinia niezależna
Odpowiedź od rainkiss.online
Hi Maarten, thank you so much for the great feedback, we just made a happy dance under the rain. Have a great and rainy week, stay dry! :)
One size fits all is not a true…
One size fits all is not a true description.
I’m a size 14 and the poncho looked ridiculous on me. It was far too big and far too long.
The rain kiss was lovely and Colour was really nice.
15 października 2021
Opinia niezależna
Odpowiedź od rainkiss.online
Hi Sinead, so sorry you did not love the Rainkiss. The refund has been made, as stated in return instructions we ask to confirm when shipped back to us to process with refund as soon as posible, we did not receive this from your side. No problem of course, refund has been processed.
Kind regards, Team Rainkiss
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