Rag Bone Recenzje 

Don’t bother. They say they have a “quality guaranteed” but my item fell apart after one light wear and now they don’t even reply to emails. Shocking CS

Same experience as many others have shared - I ordered 3 pairs of pants. I returned one pair a week after receiving the order. Six weeks later and still no refund. Customer service via email sends same message it is "under review". I sent the confirmation receipt from USPS the pants were returned back over a month ago, which customer service confirmed is accurate. But they still won't confirm a refund. DO NOT PURCHASE FROM THIS COMPANY - or at least not through their direct website.

If at all possible DO NOT order ONLINE. They give you the runaround and delay responding if you are inquiring about a refund. They will lie and tell you it will take 8 days in warehouse then another 3 - 5 day to process. They will have agents tell you the same story every time you call and will not allow you to speak with a manager. ZERO resolution yet they are quick to send you a link to rate their customer service agents. Total horror and the most unethical company I have ever purchased from.

Terrible customer service. Never have I scene such a poorly orchestrated business model. No return calls. Lost item. My advise… Purchase from a department store. Stay away

Don’t do it!!! I promise you, your frustration with this company will drive you to drink!

First let me start by saying, they have the worst customer service, and I mean BAD!!! You know how I know, well, I’ll tell you; I placed an order on July 8th, it is now August 7th and I have not received my package.
I called three separate times, spoke to three different women and they all had nasty attitudes! Especially this last one I just spoke to. She answered the phone like I was disturbing her sleep.. yup.. like attitude..

Bottom line, I don’t have my package!
I hate their customer service
And, as expensive as this company is, why are they hiring these rude people.

I will NEVER AND I MEAN NEVER SHOP FROM THIS COMPANY AGAIN!!!
I could deal with the package being delayed but as a paying customer, what I won’t tolerate is the lack of help from rude people!

I literally hate this company!!!

Rip off company avoid buying from this company. I ordered 2 pairs of shoes to justify £19 delivery cost. They cancelled 1 pair saying out of stock and said 2nd pair dispatched. I asked to cancel my order as not happy and they will not refund me for the 2nd pair of shoes or delivery charge saying they are awaiting their courier to return to their depot.after 2 weeks no refund, no explanation other than they are waiting for their courier. What a rip off, avoid buying from these scammers at all costs!!!

The most horrible customer service. I ordered a dress with the express delivery which was of $25. They didn't deliver in time and refunded me the amount. The dress was the wrong size. I called customer support and the person on the other end mentioned the product won't be restocked in my size. Two days later, it was restocked. Additionally, their email mentioned I would receive the refund within 7 business days. It's been 10 business days now and I still haven't received it. Every time I call, all they say is they'll forward the request and I'd receive an email. Neither the products nor their support is worth the price.

To my dismay, the boots were already worn and came in a package that was not up to the expected standards. The rag and bone bag containing the boots were covered in animal fur, and the shoes themselves had clear signs of wear and tear, including scuffs on the bottom and scratches.
I had hoped to receive a new pair of boots, but unfortunately, I was informed that you do not have any in stock at this time. Selling boots at a premium price and receiving something less than advertised is very disappointing. I will not be a returning customer!

My order was completely messed up - several missing items as well as items in the box that I did not order (I am a guy and they sent me womens jeans).

Tried to contact them numerous times through email/online system but no response at all. And get this, the online system already shows that I can create a return label for items I haven't even received haha.

The UX with Rag & Bone is a joke - their online sales are a complete mess.

Does not respond after multiple emails. Went to the store in-person and they said I need to talk to customer service online, even though I said they haven’t been responding. It has now been over a year since my first email and still have not received a response. I checked spam, too. Their customer is so bad that I avoid making purchases from the store.

Awful customer service. Awful quality for the price. They used to have good quality chinos and denim but they have really cut corners and gone down hill the last several years. They hike up prices then have “sales” so you can’t return the item due to it being on sale. Avoid like the plague.

I have tried contacting Rag and Bone 3 times and have not gotten a response.

Not sure if this review helped, but right after I posted, I was contacted by Rag and Bone and they resolved my issue. I was very pleased with the person who contacted me and appreciate the customer service I ultimately received.

I have been buying my staff this company I m a very good customer but I can not say they are good company . they refund exactly in 10 days, they wait until to end even when they received they item back . when you want refund they always make difficult not easy to communicate

Worst customer service in Soho. Their staff are rude, abrasive and don't know the first thing about customer service. I'll never walk into that store again!

I had an awful experience trying to return an online order at the Rag & Bone Soho NYC store today. I was told by someone at the front desk that I was out of the 30 day period for exchanges and there was nothing they could do on their system so I needed to call customer service. I go outside to call customer service and the rep told me I was in fact in the time period so proceeded to go back into the store and handed the phone to the front desk person who then debated with the rep about completing my refund. I was then told to wait on the phone while the system was updated until I finally got my refund after 30 minutes of back and forth. When I mentioned this was unacceptable for a customer to have to liaise between two different employees I was told by the front desk, “well I don’t think you should have got that refund anyway. The rep on the phone was wrong.” So unprofessional I really can’t see myself ever walking in that store or buying online again.

Two minutes after ordering I realised I had ordered the wrong size. I contacted the customer service and asked to modify the order. They flatly refused, even though the order had not been processed/sent yet. When I received the package and returned it the return cost was €35 !!! Worst service ever !!! Not to mention that the poor quality of the item didn’t entice me to reorder the right size.

Unbelievably unprofessional experience. I ordered three items in March this year and only received two, one of them faulty. I contacted customer service and they admitted that one top was missing and said they would reship it shortly and send a tracking link. I have not heard anything since and it’s been over a month. I have contacted them a few times to follow up and the response was either: (a) give us 2 business days to respond (but no response afterwards); or (b) sending me the old tracking link and claiming that my order was delivered as they didn’t bother to read through the correspondence. I have reported the issue to my bank, and will never order from Rag & Bone again.

Waiting for over two months for a refund on clothes I returned. Extremely poor customer service, nil response to emails and phone calls - please don’t buy from Rag & Bone!

I love these pants so much! My weight fluctuates a bit throughout the months so I am so glad these have an elastic waistband. Another thing are the super deep pockets—now I can carry my phone and keys comfortably without a bag!

Early in the morning before 5 AM went to Rag & Bone website and ordered 2 pairs of sale jeans - same style and size but different colors - to be delivered UPS 1-day shipping $25 extra. Obviously, I ordered well before their cut-off and items should've been shipped that day 12/12 and received the next day 12/13. Its the 14th and after 6+ phone calls and several emails and constantly checking their "check the status of your order" tool, I'm losing my mind with this company's 'playful' use of the term "Customer Service". I just got an email from "C" who indicates my package was delivered on the 13th at 5:25PM by UPS and provided me with a tracking number. Ahhh, but I have security cameras and there was no delivery and I have a UPS account which alerts me about incoming packages and I received no such alert, etc. Oddly enough the UPS tracking did not have a picture as proof nor did it even show sender or receiver's name or address or that it was even a tracking number associated with my address, name or UPS account in details while I was logged into my UPS account. I sent a reply email to "C" at "Rags" indicating all of the aforementioned and I immediately followed it up with yet another call to their 844 number. I identified myself and the rep immediately said 'I'm working on your order right now' - which is meaningless as they are not able or empowered to do anything other than what we as online consumers can do - i.e. check stock, check status, go insane, engage in wishful thinking, etc. BTW: inventory/stock numbers do not matter, because when you order something and pay for it - its in stock. For R&B Customer Service reps to check inventory ('repeatedly and often' as my Nana used to say) days after you paid for those items to be shipped overnight - is useless, alarming and a time suck. AND WE CAN DO IT OURSELVES - but why would we - since it doesn't matter - we've already ordered and paid for our items and they WERE IN STOCK when we completed the transaction. So, this is where I'm at:
R&B website says my order is "IN PROGRESS"
Credit Card says: "Transaction Pending"
UPS Tracking: "Delivered w/o proof" to 'someone'
My Security Cams & ability to see: R&B = BS
R&B Customer Rep says: "I'm working on your order"
PS: UPS is looking into this tracking number
PPS: During this timeframe, I received 4+ emails from R&B indicating 'LOW STOCK - ACT FAST' - what the what?
PPPS: Without fail, every Customer Service Rep on the phone outright said: 'I'm going to put "positive"/"good" "vibes", "thoughts", "intentions" out there, that your Order will be sent right away'. Yeah, I'm gonna do that too for R&B cause I'm nice like that. So here goes: "I'm sending some seriously joyful intentions that R&B meets its projected First Quarter Earnings Estimate for 2023. Yay! Go Rags - Love, Me"