Rag Bone Recenzje 

Went to FedEx pick up point and they needed a pick up code, which Rag & Bone hadn’t sent me. So the parcel could not be released. FedEx only hold the parcel 48 hours so no hope of getting the product.

The customer service and return process are completely unacceptable.

I returned items for an exchange and refund, and it has taken months with no resolution. Every time I follow up, I get a different excuse: in transit for weeks, system delays, warehouse processing issues, or vague reassurances that it is being handled. Nothing ever actually gets resolved.

This is not a one time issue. It is a repeated pattern. The delays and complete lack of accountability are unacceptable. I have even requested a manager's involvement with no success.

If you are planning to return or exchange anything, do not buy from them. Total scam.

I read the only reviews about Rag and Bone and was nervous about ordering. However, as I am a slightly sad individual, I desperate to get hold of the Henley shirt worn by Daniel Craig in the Bond films. I have to say that my experience was very positive. Delivery was super fast via FedEx and the item is absolutely superb!

Rag and bone, who I have bought tons of clothing from, has turned into a company that does things most other companies will not . I ordered 3 items and literally 5 minutes later tried to cancel 1 item and customer service just STONEWALLED me. I asked her just to cancel 1 of the 3 items I ordered and she suggested "You can sell it" I asked "Where?" and she said "I don't know" Horrible. Also, sale items are absolutely non-returnable - Returns that are received take 3 weeks to refund AFTER they are received - UNBELIEVABLE. I think they are the worst company on the planet of late.They seem to have adopted a Customer Service Model that keeps your money on their books for as long as possible and insures any sale items are unreturnable - not an acceptable practice for a company that sells such expensive clothes. A shame, because I do like their clothes and have spent ungodly amount of money on their products....

This company is horrible , my shoes was broken after 1 wear, took their quality team more than 3 weeks to get back to me, sent the returned shoes and it is taking forever, so I filed with Paypal.

I've had better customer service from more affordable clothing brands. There is no way I am paying hundreds of dollars on this terrible service.

Don't shop here. You've been warned.

I got a pair of jeans that I actually really like from Rag & Bone via at Bloomingdale's and after only two months of wear and proper care, they ripped down the back seam between between the two legs and are now unwearable. I've been working with their quality guarantee team to get them replaced, and I'm not even exaggerating. It took them 10 whole days to answer my initial quality guarantee email. Then, once they answered and acknowledged that I'm eligible for it, They asked for all this information, So I provided all the information. Again, I'm waiting four or five days just to hear back. I can't comprehend how a company that sells jeans that are worth $250 can have support this bad. This is actually shocking and I'm never shopping here again.

I’m genuinely baffled by this one.

I ordered a pair of Fit 3 jeans from Rag & Bone, used their 20% off welcome code (as any new customer would), and received the jeans yesterday. I actually really like them—but I need a smaller size.

When I tried to initiate a return or exchange, the site blocked me. “Final Sale.” No explanation. I go back to the product page—no big “Final Sale” label anywhere. So I dig deeper.

Turns out, Rag & Bone was also running a Friends & Family 25% off promo at the same time. And even though I didn’t know it, my 20% welcome code stacked with that for a combined 40%+ discount. In their fine print, any order with a 40% or more discount is automatically final sale.

So basically: I used the discount they gave me, didn’t realize it stacked with another one, and now I’m stuck with jeans that don’t fit—and zero ability to exchange them.

I’m not trying to return them for the hell of it—I want to exchange them and probably buy more. But instead, I’m being penalized for using the exact promo they encouraged me to use.

I emailed support hoping they’ll do the right thing, but honestly, this feels like a bait-and-switch. If your “welcome” code can make something final sale, say that clearly. Don’t bury it in fine print after checkout.

Has anyone else run into this with Rag & Bone? Because it’s left a really bad taste for a brand I wanted to like.

Terrible customer service, I had different people telling me completely different things. I was missing an item from my order, then I was told it was resent, then I was told it was not resent but they would resend it, then told it was sold out and I was to be refunded.

One person I dealt with was extremely rude, I honestly could not believe it. From spending a lot of money to being treated so poorly is simply unacceptable.

If I can give minus 5, I would.
Do not buy this brand, especially from their website.
Refunds take over 20 days and customer service do not care about you.
Clothes quality have gotten bad and way overpriced. Don't buy this brand, it is the most unethical and insulting brand I have experienced in 50 years of buying fashion brands.

My return was confirmed as received by customer service on 1/27/2025 and I’m still waiting for my refund. Even though their website alleges to process refunds within 8 business days. We’re going on weeks and I keep getting the run around from customer service that it’s because of the holidays, which leads me to believe the copy/paste answers have not been updated in a while. It’s February! They can’t even escalate and give me an estimate on when to expect an actual refund. I’ve been posting on their instagram, sharing my experience and finally after 6 days of leaving comments on their daily posts, I got a DM but it didn’t lead me anywhere. This company is a scam. I just read online that they got bought out by Guess.

Terribly disappointed in R&B customer service after ordering 3 versions of the same sweater to determine best customer fit only to discover the item was final sale. I normally would not take issue with this policy, but contacted the company regarding their misleading and deceptive marketing practices in this instance. The 'final sale' notice was provided in the most microscopic print and required scrolling down the website page to see. R&B opted to dig their heels in and stick it to me. Really tired of short sighted and deceptive business practices that are only concerned with their bottom line rather than retaining a long time loyal customer.

Rag&Bone I thought I would see what is on this site as I wanted to buy a Army Jacket,maybe I won't.all my love
Ms r2l Bon size 22

Rags indeed. I have bought two of the Slade point blazers and both have fallen apart after no wears or just 3 to 4 wears. I contacted Customer Service about it and never heard back. I left scathing reviews on their website that mysteriously never appeared. This is such a fraudulent company and should be shut down.

Definitely the worst brand I've ever deal with. Improve your logistics, operations, and customer service if you still want to sell the clothes at such a high price! I bought a size 4 pair of pants with price of $358 for Christmas and that was when the night mare happened. First it took them two weeks to ship my pants, so I totally missed the Christmas gift and only to found out that they send me a SIZE 2! I had to return it because it doesn't fit. The return label they provided was extremely slow, and it took another two weeks for the pant to arrive their warehouse. Now the customer service told me that there will be another 7 BUSINESS DAY for them to process the refund. Seriously ?! It has been one and a half months since I placed the order and I still haven't received my money back. I will definitely NOT coming back again!!!

I ordered a jacket and was sent the wrong item. I’ve tried to get in touch with customer service twice now to get a return shipping label and get sent the correct jacket and there have been crickets. It’s honestly like they have hired an AI firm to handle this. The communication has been bizarre. I’m at a loss as to what to do.

Returned some items that were too big for me. Then I received an email saying it would take 7 business days to process my refund. It passed that timeframe, so I contacted them. They then said 8 business days. It passed again, and now they’re saying an extra 3-5 business days. Why am I being told 3 different dates for my refund?? They have not resolved my issue. DO NOT SHOP HERE! They have horrible customer service! And the clothing is horrible quality for what you are paying for.

First, they won’t ship all the items, and then they’ll blame you while pretending to investigate the situation. After multiple requests, they’ll let you know that they didn’t ship the item because it was sold out at that moment. But if you ask why you were told their system wouldn’t print the label without scanning all the items, they’ll act as if refunding you is enough and wonder what more you want. Don’t waste your money and time on this made-in-China stuff.

I wish there are ZERO start !!

This company NOT product owner. Its kind of middle man. Don't waist your money on rag & bone.

From a Consumer
925 25th Street NW
Washington, DC

This clothing brand is a complete disappointment. More than one month ago, I purchased two long-sleeve T-shirts, and after washing them according to the care instructions on the label, they shrank considerably. Naturally, I contacted customer service lots of times, but it has been three weeks, and I have yet to receive any response from them. Never buying again!

Rag and Bone is a terrible company with terrible customer service, policy, and not to mention they are super dishonest not only with the way they treat you, but also they are charging you insane amounts of money for clothes made in China....Not only were they not reasonable in not wanting to help me at first with rerturning a pair of pants that I meant NOT to have in my cart, but they also would not honor the sale promotion that they had texted me AND emailed me about to get a discount on the LARGE amount of money that I was paying to them. I heard all these excuses from their supervisor Julie. They did not even give me the common courtesy to update me of when they were shipping out the items, I had to get a tracking number only because I called in and it was news to me they had sent it out. None of them care to help you, they just want to do whatever is easiest for them and not help the actual customer. There is absolutely positively NO customer value with this company and quite frankly I will never shop here again after this experience. If you want a better company, shop from Buck Mason or ANYONE BUT Rag and Bone. SERIOUSLY, DO NOT BUY FROM HERE...IT REALLY DOES LOOK LIKE ITEMS OF LOW QUALITY FOR A RIDICULOUS PRICE...MY ORDER OF ITEMS FELL VERY SHORT OF MY EXPECTATIONS...I ALSO HAVE BEEN HUNG UP ON BY THEIR CUSTOMER SERVICE, SO REALLY TRULY, SAVE YOURSELVES THE HEADACHE WITH SUCH A CRAP COMPANY.