Racing Wheels Europe Recenzje 52

I Purchased a set of wheels that I was really happy with and they helped massively with initially questions etc about the item and specs. Unknown to them on arrival I found a few small manufacturing defects which they resolved very quickly. They handled everything amazingly from initial purchase, shipping, resolving issues etc. including offering to replace them or contribute towards me getting them rectified myself.

It is very easy for a business to be helpful when making a sale, but when they’re just as helpful resolving issues it says a great magnitude about the company.

I will be shopping here for the foreseeable future and would advise everyone else too also!

service client tres reactif, parfait!

Very good customer service, very fast devivery (2 days to Finland)

Great service, and fast delivery. Everything went well, from ordering till receving the rims it took 5 working days (Sweden to Romania) Not opend the package yet, but will do it as soon as I get home.

Incredibly fast and helpful communication, delivery was exceptionaly quick aswell, 10/10 would recommend

Thank you once again for excellent package, delivery and support . I wish you had more car parts so to be able to buy from you. Keep it up !

These guys are truly good.
Almost instant response through email (3 to 10 minutes) and good service. They even swapped the wheels I had already paid and ordered, next day after placing the order I regretted it and wanted a different wheel model, and they did it no problem.

I had an incredibly good experience with them, I forgot to add hub centric rings to my order and they sent me a set for free! Delivery was fast and the packaging was genuinely amazing. Very very positive :)

Returning customer, nothing but an easy experience, highly recommend.

Ordered set of Advanti Storm S1 wheels, got fast and nicely packed delivery to Latvia. Wheels themselves are awesome.

Upd.: Didn't manage to write a review initially, got into a road accident few months later and damaged wheel. When contacted RacingWheels for an additional payment info (requested by my insurance) got it and reply that they will provide a big discount and free delivery of a new wheel in case insurance will not fully cover expenses.

Worth mentioning: I contacted seller at Sunday and got response in a half of an hour:)

I ordered a set of Konig wheels after talking on the phone to the owner. Absolutely superb service, was given all the info I needed about the wheels and the stock. The wheels arrived very fast, under 5 working days, and the packaging was safe for the wheels not to have a single scratch. Shipping was also cheaper than other distributors in Europe but without any loss of quality in the delivery.

Super fast reply for emails if there is any questions even after hours. Fast delivery.

Product (Wheel studs, M12 x 1.5mm)

Fast delivery. Love konig wheels

Great comunication, fast service

I was looking for a set of Konig Oversteer rims and these guys are the only place in the EU that I found selling them.
That being said, they did not have them in stock.

I exchanged a few emails with Frederick and they brought the set from the US for me.
Took two months or so for the rims to get from the US to Sweden, then 1-2 weeks for them to get to me in Romania.

Rims looking great too, I highly recommend them as well. Although they're kinda thin, so your hub assembly is not going to be entirely covered by the rim. You might need to paint it.

Great contact, fast delivery. I recommend cooperation with this company.

Excellent communication and lightspeed of shipping...exceptionally thx to UPS too.)

Its when things go wrong, that you truly see the real nature of a person.

This story begins with seeking confirmation from the vendor by submitting photos and part numbers of the desired products - receiving written confirmation from the vendor - ordering & paying the vendor for the product and its delivery - then being abused and blamed by the vendor for their oversight & misunderstanding when the wrong product showed up.

The extract below sums up perfectly the type of exchange with the vendor to try & find a positive conclusion.

This story could have ended with the vendor being a hero, but instead, the vendor shifted all blame to the buyer.

The following text is original and unedited.

..."Arrange the ship out with DHL the coming days (you postponed the pickup so you sort it with new date, if we are charged extra fees due to this hassle with DHL we will charge you the ad on) provide us the documents sent to you several weeks ago tfor customs tommorow morning.

If we don't get the wheels within reasonable time we will not accept refund anymore as you are waiting our time still.

And please do everyone owning an business a favour and never buy in a E-shop again as you clearly to understand how it works.

Your the type of customer that wastes everyone time and money because you are having second thoughts or don't simply understand the concept of buying stuff.

We refer all further contact with our company through emails."...

Clearly this vendor didn't understand the concept of - check and double-check what you are selling - and don't abuse or threaten a customer when you make a mistake.