QERB EnergyRecenzje 

41
Wynik TrustScore: 2.5 na 5

2,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have been trying to contact QERB energy for over two weeks.They have not responded to my messages sent to them and the phone numbers do not work. A problem has arisen due to wrongly wiring the night... Zobacz więcej

Oceniono na 5 z 5

Charlie and Mike, who installed our under floor insulation, worked really hard in uncomfortable and hot conditions. Just like a certain beer, they even reached parts of the property that other instal... Zobacz więcej

Oceniono na 1 z 5

Qerb installed a boiler under the government boiler replacement scheme. During the installation they damaged part of my drainage system. I have phoned and emailed many times and even had someone... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

This company is a shambles. They sent an assessor for the Green Homes Grant, and I went for loft insulation etc. But they did not install all that was promised and subsequently charged me less as I... Zobacz więcej

Informacje dotyczące firmy

  1. Usługi gazownicze
  2. Inżynier gazownictwa
  3. Wykonawca izolacji
  4. Hydraulik
  5. Energia słoneczna
  6. Wykonawca instalacji energii słonecznej

Informacje przekazane przez różne źródła zewnętrzne

QERB Energy Ltd are a South West & South Wales based company who specialise in providing Energy Saving Grants to homeowners and tenants. As such we work in partnership with a number of large utilities, such as E-ON, EDF and SSE, gas network providers such as Wales & West Utilities and also multiple Local Authorities and Energy Trusts across the South West and South Wales.


Dane kontaktowe

2,6

Słaba

Wynik TrustScore: 2.5 na 5

41 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

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2,6

Wszystkie recenzje

(41)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

Great service from Qerb

Great service from Qerb after overcoming necessary lock down delays. Qerb sorted gas connection and install. Their guys worked extra hard in a house whose floor boards had been nailed down with 5 inch nails, and overcoming steel beam we didn't know was there!. If you get the chance, these are the team you should use.

3 sierpnia 2020
Opinia niezależna
Oceniono na 3 z 5

Communication post install could have been better

Hi QERB - you seem to be ignoring my emails and attempts to get in touch and your phone line now seems to be disconnected. Are you still in business??

You do seem to reply to these reviews though so I thought I’d try to get in touch with you this way...

My boiler installation (Dec 2019) has never been signed off and I still do not have a gas safety certificate - which I need. I’m pretty fed up with chasing you and being ignored.

Please reply to this with how I can get in contact with you.

Update 09/06/20
You won't find emails from me as it was my partner whose house you did the work on. She has been trying to contact you since January so you can't use corona virus as an excuse. You will see an email from her to you and Gas Jack explaining the issues, sent last night. If you can respond and get this sorted I will amend the review... I just didn't know how else to get you to answer us!
Update
That's great, thank you very much for replying and sorting so quickly. I'm sorry I had to go public to prompt a reply but Alex was not responding. We are not experts and had no idea that you could look up a certificate. As far as we knew, the inspection failed as a pipe dimension wasn't correct and then that was the last we heard. I have no idea if the pipe dimension is a problem but Gas Jack seemed to dismiss it. I've upgraded the review to 3 stars as pre sales and installation were fine.

8 czerwca 2020
Opinia niezależna
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Odpowiedź od QERB Energy

Our office has been closed due to Coronavirus. We started to reopen this week so our telephone lines are back up. I can not find any emails using the name Crispin. Gas Certificates are issued by the local authority and not us. We can obtain a copy if we have your address. Please contact us via our telephone or website though for help rather then leaving 1 star ratings whilst we’re closed for reasons out of our control.
Updated: I have checked the Gas Safe register, as anyone is able to do, and can see we correctly registered this boiler and as such a certificate was issued. As this has gone missing I have purchased a replacement for you and forwarded this via email. The paper copy is sent direct from gas safe and not us and will arrive in approx 10 days.
As you mention the boiler was installed by Gas Jack and not us, so if there are any issues we need to get Gas Jack to fix these, but at present we are not aware of any problems with the install. Thanks

Oceniono na 5 z 5

These guys have just installed a full…

These guys have just installed a full central heating system for me and loft insulation and I only paid about £500 towards it. I had a quote with another local company for over £6000!

27 lutego 2020
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

First impressions were this is too good…

First impressions were this is too good to be true and I nearly ignored the advert thinking it must be a scam. I did some research though and found there was a genuine scheme to help people reduce their carbon emissions so I went ahead and applied.
Someone from QERB called me back in about 2 days and asked me some questions about my home and income and then arranged for a surveyor to come out a week later.
A friendly guy called Chris came out and talked me through the scheme and measured up my home, taking some photographs which he said they had to collect as evidence.
He told me they could top up my loft insulation for free and worked out I could fit 12 solar panels on the roof. He said because I was SE facing the grant was just slightly lower and I would need to contribute £200. I checked the small print and compared prices and that meant I was getting about £5000 funded. I decided to go ahead and two weeks later I had the loft insulated and solar panels installed. I received my MCS certificate about 2 weeks after that and have now signed up for a smart export tariff with my utility and am now not only saving money on my electric bill but am getting paid for any extra electric I generate.
I reckon a lot of people are missing out on this scheme as they don't believe it's real. I'm glad I did my research and decided to give it a try.

9 lutego 2020
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

new heat pump

We've just had a new heat pump installed by qerb under the funding scheme. Had radiators put in throughout the house as well. They insulated our loft at the same time as well. Brilliant service. Thank you

9 lutego 2020
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

I saw an advert on Facebook

I saw an advert on Facebook for free solar panels. I was suspicious at first but a friendly guy called Chris came around and measured up, checked I qualified and within 2 weeks I had new solar panels installed for free. Great service from start to finish.

3 lutego 2020
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

Central Heating 4 free

Replaced my old storage heaters with a brand new gas central heating system and didn't have to pay a penny! Top quality service as well

31 stycznia 2020
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

Great service from start to finish

Great service from start to finish. I saw an advert on Facebook for an eco grant and decided to try. Rob visited me and completed a survey of my home and advised I would qualify for a grant to have insulation under my floorboards and to replace my boiler. Within 10 days, both have been completed and already I can tell the difference. The chilly draughts have gone! I recommend these guys.

6 grudnia 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

Great workmanship

Great workmanship. Very professional. I wasn’t aware this scheme existed and the guys were great from start to finish. Installation manager came to inspect and was a true gent!

5 października 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

New boiler fitted by Qerb

New boiler fitted by Qerb. Great service and an outstanding job. So happy. Thank you to all the team at Qerb.

5 października 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 5 z 5

Decent company

Decent company, managed to help my mum get a new condensing boiler installed for free, and they insulated her loft and floors at the same time. Very professional and helpful from start to finish

20 lipca 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 1 z 5

Solar promise, incompetent staff from start to finish and no solar installed despite contract and £2k payment.

Solar: Initially impressed, consultation and survey completed quickly. My deposit paid and contract signed. Install date booked and in diary. 2 weeks before I get a call saying they couldn't do that date as there had been a diary issue, when impressed for details and explained how inconvenient it was I was passed through the department and met with bad attitude, finally spoke to a senior worker who within 15 minutes had moved the poor other people instead of me.
430pm day before installation receive a call stating some paperwork is missing and may affect install and I need to provide it immediately, despite being at work myself I met this demand. Another call received apparently another staff member who has now left hadn't completed what was needed and the person who has taken over has discovered we will not be eligible for the grant. Contract signed and £2k paid but they are not supplying the solar, I get home to see scaffolding all over my house ready for the install (that's not happening, scaffolding shouldn't have been put up until the following day)! Call them for updates to be told they will try and get it taken down soon! Fuming!

9 maja 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Gemma what you have failed to mention is that you lied on your application regarding your qualification for the Funding and also that the property was a commercial holiday let and therefore did not qualify for funding either. As such the install had to be aborted at significant cost to us when we found out the truth.

Oceniono na 5 z 5

Solar for just £1500

Solar for just £1500! Bargain !! Nearly missed out as thought there would be a catch. Checked it out with Exeter council though and 100% legit. 😁

11 kwietnia 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

Oceniono na 1 z 5

Terrible customer service

Qerb installed a boiler under the government boiler replacement scheme.
During the installation they damaged part of my drainage system.
I have phoned and emailed many times and even had someone make an appointment to come and not turn up to look at the damage and another call when I was out without warning.
It would seem that they don't care about the damage and are now ignoring my emails.
Avoid at all cost.

19 marca 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Sorry that some minor accidental damage was caused to your drainpipe. Unfortunately it was knocked when installing the flue. The installer returned and repaired the damage at our expense.

Oceniono na 5 z 5

Saved over £2000

Called them to get a quote for a new boiler and a surveyor came around and told me he could also get me a grant from the government. He took my details and 2 days later called back saying the original price of £1900 was now only £200! I couldn’t believe it. The next best quote was £2349. So I saved over £2000. It was fitted a few days later and now I have a nice new boiler.

25 stycznia 2019
Opinia niezależna
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Odpowiedź od QERB Energy

Thanks for your review

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