puzzleYOU USA Recenzje 311

Wynik TrustScore: 3.5 na 5

3,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This year I ordered a collage style puzzle as a Mother's Day gift. My order was created, shipped, and delivered extremely quick. (Ordered on a Wednesday night and was delivered by Saturday!) Very h... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I went to the puzzleyou.ca website believing they were a Canadian company. They are a German company using websites in other countries to sell their product. There were many customs charges after the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Awesome job! Loved the picture puzzle ordered and it was delivered efficiently. It was a nice gift. Had a slight issue with original order missing a couple pieces when assembled. Reached out & notifi... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Two different 15" x 20" 500 piece puzzles were made for me from cellphone pictures. Each piece has fitten perfectly exact and locks into place quite well. Ordering process was great which provided pic... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

Custom Photo Jigsaw Puzzles made easy! Choose & upload 1-65 of your favorite pictures & select 2000, 1000, 500, 200, 100 or 48 pieces. 250+ puzzle templates & 80+ gift box designs to customize with your message. Fast 2-day UPS shipping from our friendly team in Pennsylvania, USA.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

311 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 78% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Horrible customer service

Horrible customer service, no response to emails or phone calls. Box arrived damaged which was supposed to be given as a gift and they didn’t respond. Try a different company that has better customer service, PuzzleYou.com sucks!!

31 lipca 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

We're sorry to hear that your box arrived damaged and that there was a miscommunication somewhere. We generally respond to every communication and would love to help make this right!

Please consider using our contact form here: https://www.puzzleyou.com/contact and we will be happy to address your issue!

Oceniono na 3 z 5

I can only blame myself

I can only blame myself, but if your workflow would have had a mechanism to prevent the image I submitted from being turned into a puzzle that would have helped. On your website, the puzzle image looked fine. In real life, the dark spots all blended in and it made building the puzzle unpleasant because there were no discernible features.

12 marca 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you for taking the time to share your experience. We’re sorry to hear that the final puzzle did not turn out as expected. While the preview on our website is designed to give customers a good idea of how their image will look, we understand that some photos with large dark areas or limited contrast can be especially tricky once turned into a puzzle. Your feedback about adding safeguards in our workflow is very helpful, and we will take it into consideration as we continue to improve our process. If you’d like, our customer service team can also provide tips for selecting images with more contrast and detail for future puzzles to ensure a more enjoyable building experience.

Oceniono na 5 z 5

My 3-year old cousin puts 100 piece…

My 3-year old cousin puts 100 piece puzzles together with no help. He doesn't even look at the picture before starting. I got him one of himself without the picture printed on the box. When he put it together, he was so excited exclaiming, "it's ME!" No problem with the pieces, nothing! If a 3-year old can love it, everyone should be able to. He was so happy!!!

20 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Fast Delivery, Poor Quality

Delivery was fast, but quality was poor. The pieces were loose and it was difficult to discern if it was the correct piece. I was not even able to complete putting the frame together because of the quality issue.

1 sierpnia 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

We're sorry that you had some trouble assembling your puzzle! All of our pieces are unique so that means there should be only one that fits perfectly, but there will always be a couple that are close-fits and that's part of the challenge.

Oceniono na 4 z 5

PUZZLE was quality print but pieces thin

PUZZLE was quality print but pieces were kinda thin. I would have given it a 5 star otherwise.

4 kwietnia 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you for your feedback! We’re glad to hear you liked the print quality. We’re sorry that the puzzle pieces didn’t fully meet your expectations and will share your input with our team for future improvements.

Oceniono na 5 z 5

Quick turnaround d

The turnaround time was very quick!

21 lipca 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you very much for sharing your experience with puzzleYOU.

Oceniono na 5 z 5

A fun addition to family week

It was a bit pricey but the quality was superb and the entire family enjoyed working on our 50th wedding anniversary puzzle!

11 sierpnia 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you for your feedback and Happy Anniversary ☺️

Oceniono na 5 z 5

Truly amazing

Truly, outstanding idea for a gift the picture looked great. The shipping was here within three days high quality I strongly recommend you purchasing from puzzle you!

3 września 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

It means a lot to us that you would recommend puzzleYOU!

Oceniono na 2 z 5

Pieces are very loose, males it impossible to put together

The delivery was good and fast but the cut of the puzzle makes it impossible to put together. The pieces are so loose that it’s difficult to know if that’s the correct one. It has become very frustrating as it also doesn’t stick together.

17 lipca 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

We’re really sorry to hear that you’re not fully satisfied with your puzzle experience. Please don’t hesitate to reach out to our customer service team – we’ll be happy to take a closer look at your order and support you further.

Oceniono na 5 z 5

Quality...period!

well first of all the QUALITY of the puzzle pieces was surprisingly the BEST I've ever had...AND the quality and crispness of the picture they reproduced!!! just incredible.

4 sierpnia 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you so much.

Oceniono na 4 z 5

We ordered 2 puzzles for a large family…

We ordered 2 puzzles for a large family reunion. The colors were great, boxes looked great, shipping was timely and great - but each puzzle smelled very strongly. The pieces were wrapped in plastic and the puzzle box was also wrapped in plastic, and then they were wrapped and shipped. Had we known about the smell, we would have opened them ahead of the event and let them air out. They were very popular at our reunion.

25 lipca 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you so much for sharing your detailed feedback! We’re delighted to hear that the puzzles were a hit at your family reunion and that you were happy with the print quality, boxes, and shipping. We’re truly sorry about the strong smell you experienced when opening them. Your note is very helpful, and we’ll pass this along to our production team to see how we can improve.

Oceniono na 5 z 5

What a Unique Item

Love it! The picture was great and high quality. The puzzle arrived quickly. Everything was perfect. I will be ordering more as gifts for Christmas.

4 września 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you so much! We appreciate your feedback.

Oceniono na 5 z 5

Daughters puzzle project

We ordered a puzzle for my daughter to do for a 4h project to turn in a a local fair. My daughter worked hard and almost had it together when we noticed a piece was missing. My daughter was down in the dumps thinking she wouldn’t have a project. I contacted Puzzleyou and they happily offered to replace the puzzle. We got the new puzzle and my daughter finished it and turned her 4h project in. She wound up getting a blue ribbon in her class too.
Thank you PuzzleYou you were great to work with and made my daughter so happy

7 sierpnia 2025
Opinia niezależna
Logo puzzleYOU USA

Odpowiedź od puzzleYOU USA

Thank you so much for sharing this wonderful story! We’re truly sorry about the missing piece at first, but we’re delighted that the replacement worked out and that your daughter was able to finish her project successfully. Congratulations to her on winning the blue ribbon – that’s fantastic!

Oceniono na 1 z 5

THEY ARE RUDE

I have ordered puzzles from them in the past but the last puzzle I ordered (and I mean it will be the last!!), was a disaster. White T-shirts were dingy and distorted, faces were blurred and unrecognizable and colors were not consistent throughout a photograph. I explained that I used the ‘star rating’ after uploading the pictures and only used the best ones but the pictures on this puzzle were nothing like the ones I uploaded. The response I received from Sara was rude and insulting. I do not recommend puzzleYOU.

31 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

PuzzleYou's scripted replies is puzzling

Let me be clear: I am demanding a refund, not a replacement from PuzzleYou.

I have stated this multiple times, and yet their responses continue to ignore that request. Offering a replacement puzzle for a defective product I no longer trust is not an acceptable resolution — it’s a diversion.

PuzzleYou sold me a flawed product. I am under no obligation to accept the same product again and hope it turns out better the second time. What I am owed is a full refund.

The company's refusal to honor that simple request, despite clear communication, reflects a disregard for basic customer rights and accountability. This is not how a reputable company behaves.

Enough with the scripted replies. Refund the purchase — or escalate this to someone who will.

14 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Very poor quality puzzles

I purchased a 1000 piece puzzle from this company, which will be my first and last purchase from them!
The puzzle was of incredibly poor quality. The pieces did not fit together well, and it was impossible to discern whether pieces were meant to fit together or not meant to fit together, and the puzzle would have been unliable at the end because of the large gaps. I contacted the company expressed my concern and asked for a refund and included pictures showing the gaps.

They responded that they don’t do any returns, but we’re happy to provide me with a coupon so that I could buy yet another puzzle from them at discount! Lol

Just buy from Shutterfly!

14 kwietnia 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej