I received my order yesterday, September 8, 2026. I ordered 2 bags and only received one. Both were listed under the same tracking number. I immediately emailed them last night to inform them of thi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
PurseAura is an exceptionally well run company. Their Handbags and accessories are incredibly well made! I can’t tell the difference between their handbags and my real handbags! It’s amazing! Their ba... Zobacz więcej
Reakcja na opinię
Purchasing process is very easy and price is very reasonable. Unfortunate the box is totally collapsed and fell apart during shipping. It should be inside another firmer box at shipping. I need t... Zobacz więcej
Reakcja na opinię
, I absolutely love the bags I have received so far. The customer service is excellent. My inquiries were answered quickly. The bags are of impeccable quality. The scarves and the charms were a ple... Zobacz więcej
Reakcja na opinię
3,9
Dobra
58 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Recommend
I tend to shy away from online shops outside of my experience. Purchased a pair of tennis shoes which arrived today. Very impressed. Size, online images all on point. Recommend
26 września 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for sharing your experience with us! We’re delighted to hear that your new tennis shoes met your expectations in both size and style. It means a lot that you gave us a chance despite usually avoiding online shops, and we’re so glad we could make a positive impression. Your recommendation truly encourages us to keep delivering the best for our customers.
This was my second bag and it was just…
This was my second bag and it was just as good as the first. It was the perfect color for the summer. I look forward to another one in a fall color. No disappointment here.
14 czerwca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you sincerely for your continued support and for sharing such a lovely 5-star review! We’re truly grateful that you chose us again and are so happy the bag was just right for you. We promise to always do our best to bring you beautiful pieces and excellent service every time.
It’s been an absolutely horrible…
It’s been an absolutely horrible experience. All other companies want their customers happy. When I got the purse I realized it was the wrong bag. When I asked immediately ( meaning I contacted them within 24hrs of arrival) to simply return it on my dime & exchange for another on their site, I was treated badly and told no exchanges, so don’t even think about a refund from these people. Repeatedly I reached out pleading, as this was expensive & all I wanted was to trade for another bag. I WOULD NEVER DO BUSINESS WITH A COMPANY THIS SELFISH AGAIN. 😢
21 sierpnia 2025
Opinia niezależna
Odpowiedź od PurseAura
We sincerely apologize for the unpleasant experience you had with us. We understand your concern and would like to provide some clarification. The handbag you received was exactly as shown on our website, including the brown edging detail, which was clearly displayed in the product images. Unfortunately, you requested the item with red edging, which was not the version featured or offered at the time of purchase.
When an order is placed, it also means the customer has agreed to our store policies regarding product details and specifications. Even so, in the spirit of goodwill, we proposed a solution by offering you a 20% refund along with a 20% discount coupon for your next order - an effort to make up for your dissatisfaction. Sadly, this was not acceptable to you.
At PurseAura, we always strive to deliver the best shopping experience and high-quality products to our valued customers, and we regret that in this case we were not able to meet your expectations.
Follow up to PurseAura's reply
Just so consumers are aware, I did email PurseAura AGAIN, like they requested in response to my poor review and I got another "undeliverable" email response. So, they have my money and I have no purse. We are now going on almost 2 months since they charged my cc for merchandise I have not received. BE VERY CAUTIOUS of this website.
6 września 2025
Opinia niezależna
Odpowiedź od PurseAura
We sincerely apologize for the issue you’ve experienced and the continued frustration it has caused.
We’ve tried to look up your information in order to resolve this matter, but unfortunately, based on the details provided and your name, we have not been able to locate the exact order. In our previous reply, we requested an email from you so we could investigate further, but it seems your message did not reach us, as we did not receive any emails on our side.
To help us resolve this quickly and fairly, could you please provide us with your email address and order ID? With this information, we will be able to track your order and work on a proper solution right away.
We truly appreciate your patience and would very much like the opportunity to make this right for you.
Warm regards.
Great experience with the team and the…
Great experience with the team and the customer service was so helpful when I had a question regarding the order. I would 10/10 order from them again.
24 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your kind words! We're absolutely delighted to hear that you had a great experience with us and that our team was able to support you when you needed it. It means the world to know you’d choose to shop with us again, that’s the highest compliment we could hope for.
Quality bags and great customer care
The bags have a great quality and are really well made !
I’m also very impressed with their customer service with always ready to help and resolve problems. And you can tell that your talking to a real person which is really refreshing !
I’ve already purchased on their website multiple times !
24 lipca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your kind words!
We’re absolutely thrilled to hear that you love the quality of our bags and felt truly supported by our team. Your trust and loyalty mean the world to us, it’s always our goal to make sure every experience feels personal, thoughtful, and refreshingly human.
We can’t wait to have you back again soon 💌✨
Very good service and good product…
Very good service and good product quality
14 lipca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your thoughtful feedback! We're absolutely delighted to hear that you’re happy with both our service and the quality of your piece. It means the world to us to be part of your style story. Should you ever need anything - whether it’s a question, a recommendation, or just a touch of inspiration - we’re always here for you.
Purchase of the 25 cm Hermes Birkin Bag
Purchasing process is very easy and price is very reasonable. Unfortunate the box is totally collapsed and fell apart during shipping. It should be inside another firmer box at shipping. I need to tape it back to shape myself.
The white color “Hermes Paris Make in France” description is not very clear and doesn’t match the real one very well.
The material compares very well with the authentic one and is very high in quality! The stitches are good but definitely not prefect but at less than 2% of the authentic one price. I won’t complain! 😊
11 lipca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your kind and thoughtful feedback. We’re happy to hear that the purchase process was smooth and that you’re pleased with the quality of the bag - it truly means a lot to us.
We’re sorry the box arrived damaged and appreciate your suggestion about stronger packaging. We’ve shared it with our team to help improve future deliveries.
Your notes on the stamp and stitching are also valuable, and we’re always working to refine every detail. Thank you again for your support and understanding - we’re so glad to be part of your style journey!
The original bag I wanted
The original bag I wanted, unfortunately was not in stock. The customer service rep went over and beyond to make sure that I got a bag that I loved. The customer service was exceptional. Thanks again and look forward to buying next bag from you. Highly recommend!!
6 czerwca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your heartfelt message - it truly means the world to us.
While we’re sorry your original bag wasn’t available, we're absolutely thrilled to hear that you found one you love just as much. Your kind words about our customer service are deeply appreciated, and I’ll be sure to share your feedback with the team - it’s moments like this that inspire everything we do.
Fully satisfied with the order…
Fully satisfied with the order received. It exceeded all my expectations. Thank you
5 lipca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your wonderful feedback - we’re absolutely delighted to hear that your order exceeded your expectations!
It means the world to us to know that you’re fully satisfied, and we’re so honored to be part of your style journey. Should you ever need assistance or a recommendation for your next piece, we’re always here to help.
Wishing you many chic moments ahead with your new favorite.
Exceptional customer service
Exceptional customer service! Beautiful, high-quality products. Easy-to-navigate website. Highly recommended and would definitely buy again.
2 lipca 2025
Opinia niezależna
Odpowiedź od PurseAura
We’re absolutely delighted to hear that you had such a wonderful experience with us - from our customer service to our collection and website. Your recommendation means the world to us, and knowing that you’d choose to shop with us again truly makes our day. We can’t wait to welcome you back for your next style discovery
Ottima qualità
Ottima qualità del pellame e delle cuciture che sono eseguite con precisione e con fili di qualità. Parti metalliche molto curate e con finitura di pregio. Nessun odore sgradevole. Spedizione nei tempi previsti.
1 lipca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your lovely feedback. We’re thrilled to hear you’re pleased with the quality, craftsmanship, and timely delivery - it truly means a lot to us. We can’t wait to accompany you on your next style moment.
Horrible
Horrible! I never received my handbag but was charged for the purchase. I tried to contact PurseAura but the phone number was always busy with no chance to leave a message. No one ever contacted me on line after several attempts to reach them. Don’t buy from this company!
22 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
We’re so sorry to hear about your recent experience, and we want to begin by offering our sincerest apologies. Please know that we’ve reached out to you directly and are standing by, ready to resolve this as quickly as possible. It appears that when you tried to contact us, our team was not available at that time, and we’re genuinely sorry for the frustration that caused. We never want you to feel unheard or unsupported. Your trust matters deeply to us, and we’d love the opportunity to make this right. Please check your inbox and email or get in touch with us again so we can ensure your order is either delivered correctly or refunded, depending on your preference.
excellent quality
excellent quality
very affordable prices
a store I will buy from again
2 czerwca 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your lovely words! We're absolutely thrilled to hear that you loved the quality and found our prices just right. It means the world to us to know that you'd choose to shop with us again, that's exactly the kind of experience we hope to create for every customer.
We can’t wait to welcome you back for your next style moment!
Very good replica-arrived fast
Very good replica-arrived fast! Well worth the price
1 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
We’re thrilled to hear that your piece arrived quickly and that you’re loving it, quality and style are always at the heart of what we do. If there’s ever anything else we can help you with or if you’re eyeing your next favorite piece, we’re just a message away.
I love my Chanel purse
I love my Chanel purse. It looks just like my friend’s $6,000 bag and I get so many compliments. The box and storage bag included with the purse was a welcome surprise too!!
23 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
We’re so thrilled to hear that you’re loving your Chanel purse and that it’s turning heads just like your friend’s designer piece (we love that for you!). Hearing that you're receiving compliments, and that the box and storage bag were a pleasant surprise, is exactly the kind of joy we hope to bring to every unboxing moment.
Ecellent quality and customer care
Perfect custemer care, excellent quality , everything perfect.
Annamaria.
29 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your beautiful words, we’re absolutely delighted to hear that everything felt perfect for you! Your kind feedback about the quality and our customer care truly means the world to us. We pour love into every detail, and knowing it reached you just as intended makes our hearts full.
Great purses!
Orders were exactly as described and well made. Orders arrived exactly in the timeframe promised. Pretty bags! Will definitely shop here again.
23 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your kind words! We're absolutely delighted to hear that your purses arrived just as promised, and even more so that you found them as beautiful and well-made as you expected. It means the world to us that you noticed the care we put into every detail.
very lovely and accurate time to arrived
very lovely and accurate time to arrived
23 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your lovely note! We’re so pleased to hear your order arrived right on time and brought a bit of joy your way. Your kind words truly brighten our day. We look forward to styling more beautiful moments with you again soon!
Great customer service chat
I made a mistake in my order and went to the chat right away.
They were available, friendly and polite, and very understanding.
I received my full refund on PayPal within 4 working days.
I will definitely order my right bag with them.
Recommended 100%
12 maja 2025
Opinia niezależna
Odpowiedź od PurseAura
Thank you so much for your kind words! We’re so glad we could assist you quickly and that everything was resolved smoothly.
We can’t wait to help you find the perfect bag when you’re ready. Your support truly means the world to us!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.