Pure Retirement Ltd Recenzje 

Having applied for a further advance via a mortgage broker we found that Pure were able to help us with a suitable deal. Everything went smoothly enough although our offer was "lost in the post" and we had to print off and send back a copy from the emailed offer letter. This caused a small delay but other than that it all went smoothly and as expected.

A month ago we would have given Pure Retirement 5 stars. We took out a drawdown equity release so that we only paid interest as and when we wanted to draw down. Our initial drawdown was at very good rate before interest rates went up. Our second drawdown was at a much higher rate but seemed to be in line with the market BUT just a few months later we took a third drawdown and the interest rate was very high (a whole percentage point higher than just a few months before and much higher than the market even though interest rates generally had fallen and I couldn't find anywhere that indicated bonds or equities or any other measure had worsened a whole percentage point). I gave Pure an opportunity to explain but they wouldn't or couldn't. We are trapped with them as a lender mainly because the initial drawdown was at a low rate when interest rates were low (in addition there are penalties) and there is a concern now that as there is no competition they will not offer a competive rate for further drawdowns. We will see what happens next time we drawdown and will update this review depending on if this confirms this is what Pure are doing or not.
Pure have since responded and we are satisfied with that provided that it holds true.

The customer service team are kind, knowledgable and make the whole experience of telephone contact pleasurable.

A very efficient service and a very speedy outcome, Excellent.

On Line application was very easy to complete and the funds arrived within the timescale. Great service

I would recommend this company 100 per cent. I have always found them so helpful, courteous and very professional. Everything is explained extremely well and they are very prompt in dealing with everything.

My drawdown claim was dealt with smoothly and without problems. I contacted the help line on a couple of occasions to clarify some points and was advised in a competent and efficient manner.

The staff are so polite and friendly always eager to please and are very professional

It was a smooth process and very helpful staff member also a good explanation of the process

So helpful for beginning to end. Definitely recommend

I've been with them for few years now and honestly find them very helpful and knowledgeable so they've put me at ease with any questions and guide me. Out if all the ck.oanies out there doing equity I would definitely recommend these guys

The overall process of requesting a drawdown is quite simple and straightforward.
Contacts spoken with were polite. Knowledgeable and efficient.
Information provided in an easy to understand formst

Very polite efficient and good comunication and very quick to do what you have asked with the minimum of fuss would not hesitate to recommend them to any one

Pure retirement they are second too none,
The whole experience was so easy and not abit stressful,
Thank you too
Mathew and Rebecca for looking after me

Thank you, it was quick and easy

Our problem with Pure Retirement is probably a little different to most in that we used them just three or four years ago and had no issues at all until now when we decided to move home. My mother in law died enabling us to buy the property from the family and it is of course really well known to us as it was built by my wife's grandfather for his retirement in 1960, so some 64 years ago, and so has been known to my wife since she was 5 years of age. We have been married for nearly fifty years and since appearing on the scene all those years ago I have always done any maintenance needed as I have practiced as a village painter and decorator and maintenance/builder and so know the physical building better than any one. Anyway we approached Pure Retirement with the view of continuing our agreement but they then told us that they could not continue as now the whole area has been said to be in a flood area so at risk and they will not lend on any such property. The flood problem in the village is there though the family property has never been even close to any flooding and I have never ever seen the garden remotely wet let alone flooded but we went along with them and their rules and asked and then paid the settlement figure of about £107,000 which luckily we could afford as we had been left some money by my mother in law so could. Our gripe is with the total incompetence that has since ensued. We are told by our solicitor that a mortgage still shows as existing on our property which of course doesn’t exist any more as we have paid it off some two months ago. This is now causing us problems with our buyers solicitor and the sale of our property and this is being caused completely by the incompetence of these people. I am now having 'prove' we have paid them off which I wouldn't have to do if they did their jobs properly. As and when this is all sorted I will return here and complete the story but for now I will just say this. If they are one of the better companies to deal with I shudder to think how bad the others are! My advice? Go elsewhere but be very careful!!!!!! Their customer care once they had lost their grip on our finances just disappeared. Incompetent is just one word that describes this shower and I would have loved to proceeded that word with a few others but my wife has asked me to keep it all polite, well I have for now! A little update for anyone reading. According to PR its the Land Registry's fault as they have been told of the removal of the mortgage but according to my solicitor who contacted the LR today asking for the update to be done ASAP it should be PR doing the asking so why hasn't PR realised that they need to speak to the LR again as their initial request/notification fell of deaf ears? So it looks like it is the Land Registry who are being slow to update things and I am sorry to have blamed Pure Retirement but I will leave this revue for the moment in place until it has been resolved.

Easy to deal with. Knowledgeable.

The people I dealt with were professional and knowledgeable and made the whole process painless.

Response to initial inquiry was swiftly dealt with. All correspondence thereafter was quick and information therein was easy to understand. Prompt deposit of funds.