Puffincottageholidays Recenzje 

I have just returned from Saundersfoot South Wales from a lovely recouperation holiday with my elderly parents whom I wanted to give a much need tonic to.
My visiting the website right through to customer care during our stay our experience with Puffin Cottage Holidays has been excellent.
1) When we arrived at the property it was exactly as the website presented it. That's refreshing!
2) the booking was simple and straight forward. When I forgot to settle the balance on the requested date I wasn't harassed or treated like some sort of criminal. I was given a very friendly reminder (twice) because I'm getting old and have the propensity to get distracted :-) When I spoke to the office they were lovely and understanding and we got through it. Again refreshing!
3) My father is recovering from a serious illness and the long journey was a bit too much I think so when we arrived in Saundersfoot we were 4 hours early for the published check-in. When I phoned the office and explained the situation without any mention of 'rules and procedures blah, blah' or seeking of permission they just quickly checked it had been serviced and allowed us to go in early. I cant tell you what a difference that made to us on that day. Priceless!

The team here are great and you really do get a warm family feeling about their approach.
I want to thank the team and Puffin Cottage Holidays for having a culture that recognises and accommodates real life human infallibilities and challenges with a smile and a friendly approaches to overcoming them.
World, take note, this is how you do 'Good Service'
Well done guys!

Had a fantastic experience using Vicki at Puffin, the check in was easy, simple and smooth which is just what you want when travelling 2 hours. They left a basic welcome back and the apartment was lovely. We have used other rental companies in Tenby before and Puffin are far better.

We stayed at the stunning Hawthorns in Saundersfoot. A beautiful 5 bedroom home with the most gorgeous master suite and views to die for from the hot tub. Perfect for my 50th birthday celebrations. Vicki’s communication was extremely prompt and even allowed us a late checkout. Highly recommended ⭐️⭐️⭐️⭐️⭐️

Just had an amazing week in Tenby. Vicki was great to deal with and provided all the information we needed for easy check-in and a great stay. We had regular communication and Vicki checked in to make sure everything was ok. Definitely recommend using Puffin Cottage Holidays. Thanks again

Responsive and helpful from the start, communications were easy and the cottage was even more stunning than it looked in the pictures.
I wouldn’t hesitate to recommend Vicki and the team at Puffin Cottage Holidays… we’ll certainly be booking with them again!

Our apartment at Beach Court was small but perfectly formed. Bed amazingly comfortable- lulled to sleep by the sound of the waves - so close to amenities - and the beach - instructions for taking the dog on the beach very confusing - even the residents agree and most seem to ignore them! Booked a return visit next year.

Lovely apartment, quiet and comfortable with lovely views.
Very friendly agents who are easy to contact and are very kind and helpful.
My daughter and I had a very enjoyable few days - wish it could have been longer.

Booking is easy and the communication with the company if needed is very good ie they answer their emails. We've been to the same cottage two years on the trot and we've booked it for next year.
The only reason I gave 4 stars is that the cleaning this year was not what we would have expected for such an expensive property.
Hasn't stopped us booking though! The size and position is perfect for us

We stayed at Four Oaks in Saundersfoot - a beautiful old house, very clean when we arrived, with superb sea views and close to all the amenities and coastline - we were very comfortable and would definitely book again in the future

Very helpful before our holiday answering all our questions. If they didn’t know they were very quick to find out. Property was clean and comfy. Nice welcome pack when we arrived. Would definitely recommend!

Puffin cottage holidays were very accommodating. Lovely property we stayed in. Upon arrival very clean, and able to see the thoughtfulness that had gone into welcoming us.
Thanks for a great holiday home for the week we were in Saundersfoot.

Brilliant service and great communications.
Property exactly as described. Very good condition and very well appointed.
Tenby and penally great locations to explore.

We booked St marys view tenby kiln Park. Cost for 2 weeks just over 3 grand .Nice and clean couldn't fault it .soon after a day horrible smell of drains stunk .
Says on advert 7 St marys view on the quiest Park..we've had a fun fair right out side of my lodge loud music very loud music from 6pm till 10pm every night .screams and screaming from the fair..cant relax after a day out visiting tenby and surrounding places ,cannot relax or watch tv cannot hear the tvs ..this is the loudest night from the fair wed evening 9th August..thank god going home 11th after 14 days of hell ..ive hered going away to come back relax and stress free , cant wait to go home for peace ..I complained said what a delightful fellow we are , ignorant reply ..
I replied how would she like a fun fair parked outside of her house for 2 weeks..Ive been on hundreds of caravan holidays in the UK ,,never minded the music from the camp which I expected..but a fun fair out side my window with speakers very loud .not talking average speakers ?????.

Had a great time, Puffincottageholidays were great sorting out a problem of my own making.
I would recommend and use again.

Fantastic views at Sea View Apartment in Saundersfoot.
Greeted with tasty Welsh biscuits and wine on arrival, the flat had all the amenities we could wish for.
The booking process couldn't be easier via their website and the Puffin staff were so helpful with information for our stay.
Staying above a busy village pub, we didn't know what to expect but the noise was minimal and all quiet at a reasonable time in the evening.

we cannot wait to stay again next year!

Thank you Puffin x

We rented Bettys Nook apartment in Saundersfoot and we had a horrible experience.

The house had mould in the windows, curtains and it was dirty. The lady who works for the agency that manages the house never apologised and her emails were rude. They sent the cleaner who was very polite and apologetic. The cleaner explained that the house had recently passed from one agency to another and they didn’t do the overdue deep clean. We were also informed that the house had a problem with mould. The cleaner removed the net curtains that were full of mould. When we told this to Vicki and asked for compensation we received rude emails and we were called liars and that the cleaner never said anything and that she had photos (the cleaner never took any photos) . She also commented that she wished she hadn’t rented the house to us. You will be dealing with someone that has no manners. In a very rude email we were told to leave first thing in the morning and our money would be totally refunded but late at night and on a bank holiday weekend we couldn’t find alternative accommodation so Vicki sent us 2 links with other accommodation according to her of similar price but everything was fully booked or extortionate. We told her that we couldn’t find anything suitably available and we received a conflictive and cheeky reply, saying she was glad we liked her property more. At that point we informed her that we would prefer to communicate through booking.com as she was very rude and her answer was that hopefully we wouldn’t need to get in touch any more. Beware, if you report a problem you won’t get an apology and you will be called a liar. The house is in a location that doesn’t look very good, like a council estate. The cleaner was the best person we dealt with. If the house had a deep clean it would actually look OK on the inside.