Product was too large for me
Update: My return showed delivered 6/22, the package was REFUSED 6/25 and now being returned to me. Verified address was exactly as provided to me.
Product was too large for me. Contacted regarding return/refund as guaranteed on their website. They offered a small discount to keep. I told them I did not want to keep as they did not work for me. Returned, and item was received per tracking. Contacted multiple times but have yet to receive my refund. They have stopped responding. Will be contacting credit card company with dispute.
Odpowiedź od Armplify
Hi Trisha,
We have reviewed your case carefully and would like to clarify a few important points for accuracy and transparency.
Our investigation confirms that the return shipment was refused by the carrier and ultimately returned back to you, meaning the products remained in your possession and you can keep it for free or dispose.
Despite this, we can also confirm that refunds for two items from your order were processed in your favor during July 2026.
Given these circumstances, we kindly ask that you review the details of your case and consider updating your review to reflect the resolution provided. Should it become necessary, we are able to provide supporting documentation regarding both the return status and the refunds issued.
We remain committed to treating all customers fairly and resolving concerns in accordance with our policies.
Regards,
Armplify