Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ellie, Sharon and Favour were amazing with all their help from start to finish. I couldn’t recommend them more they were perfect from helping me with the repair to organising additional jewellery to b... Zobacz więcej

Oceniono na 5 z 5

This company is fantastic! The quality of the jewellery is outstanding and all individually made to your specifications- initials, names chain etc all beautifully made to ensure you get what you ask... Zobacz więcej

Oceniono na 5 z 5

I just wanted to say a huge thank you for the beautiful bracelet with my daughter’s name on it. It’s absolutely perfect and means so much to me. The quality is amazing, and the attention to detail r... Zobacz więcej

Oceniono na 1 z 5

I have orders a necklace february 3 and did not reseived anything!!! So many emails and they are answering very late inlet ones a week… i think its a fake website I See other customers have the sam... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 92% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

This company is fantastic

This company is fantastic! The quality of the jewellery is outstanding and all individually made to your specifications- initials, names chain etc all beautifully made to ensure you get what you ask for!! The quality of the plating ensures it stays fab I’ve had my sons names onto a necklace over a year ago and still looks amazing! Many compliments
The team are outstanding too in customer service and support glad I found this company ⭐⭐⭐⭐⭐

10 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Quality 👌🏻🤩

The first necklace I purchased has been on ever since, and it still shines beautifully 🥰. This is my second necklace, and I’ll definitely be buying again soon. Keep up the great work, guys 👌🏻🤩

5 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Best Customer Service In Jewellery

Ellie, Sharon and Favour were amazing with all their help from start to finish. I couldn’t recommend them more they were perfect from helping me with the repair to organising additional jewellery to be added to my order. Their replies were always prompt and they really went the extra mile. But most importantly all 3 of the items that I bought are stunning and very high quality! I look forward to buying from PRYA again soon!

8 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Genuinely very impressed with PRYA

Genuinely very impressed with PRYA, their customer service is absolutely outstanding! Had a small hiccup with my items. I sent an email to them, within minutes I had received a response and by early evening I had confirmation of replacement order. No hesitation, no arguments no qualms. Just simple, easy and very friendly. Items look lovely! If the quality of their items is half as good as the customer service then they have a lifelong customer in me! Thank you PRYA, my first impression as a new customer is extremely positive

3 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely amazing service

Absolutely amazing service, responded to my query within minutes of emailing! It was resolved so quickly and by a lovely member of the team. Thank you so much to Favour and the rest of the team, it is much appreciated! Earrings are gorgeous too!! :) x

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

I would like to say the customer…earring fault


I would like to say the customer service was excellent. Bought some earrings which wasn’t as expected and didn’t fit right . Contacted them and after sending video evidence of me wearing them , they accepted the fault and replaced them straight away .

24 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent personalised piece of jewellery

I just wanted to say a huge thank you for the beautiful bracelet with my daughter’s name on it. It’s absolutely perfect and means so much to me. The quality is amazing, and the attention to detail really shows.

It’s such a special piece that I’ll cherish every day. I truly appreciate the care that went into creating it. I couldn’t be happier with my purchase and will definitely be recommending your company to others.

2 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

STUNNING

Where do I start I order a necklace from another place similar to the one I ordered from PRYA it sadly broke so come across prya found a better necklace can tell the quality is so much better . The craftsmanship is stunning can tell the brand puts in time and care into there products.absolutely love the necklace also they emailed me after to thank me which I found so nice such a personal touch

29 marca 2026
Opinia niezależna
Oceniono na 5 z 5

This is an excellent company with…

This is an excellent company with fabulous jewellery. I recently bought an initial necklace for my Mum’s Mother’s Day gift! It was beautiful & she was absolutely delighted with it. I love to support small businesses & I will definitely buy again from Prya💕

25 marca 2026
Opinia niezależna
Oceniono na 5 z 5

It was super easy navigating the…

It was super easy navigating the website and pictures provided of the products are very clear accurately represent the product as received
My absolutely love my ankle i wear it everyday i bathe with it on and cream my body and it does not tarnish, loose it’s colouring or stain my skin

11 marca 2026
Opinia niezależna
Oceniono na 5 z 5

sorted my issue straight away. High quality necklace.

really impressed with PRYA. i had a bit of a hiccup with my order but they were very quick to jump in and help me out. my necklace arrived today and it's exactly what i was looking for. love the quality and the customer service was genuinely great. With custom pieces patience is definitely needed, other than that I can’t fault this company as it’s rare that most companies look after their customers this way. Thank you for the customer service and resolving my concerns I’d recommend anyone to buy from here.

20 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful, amazing quality Jewellery! Great Service!

Priya has a wonderful collection of amazing jewellery, and I keep going back to their wonderful website to find something else either for myself or for a present. I have just bought another pair of beautiful earrings - the Nadia Knot Knocker Earrings this time as a present for a loved one! They are stunning and great for an evening out or any time you wish to feel and look special! Great quality, beautiful gold-colour! Sent in beautiful gift pouch! And Great Service, as always!

16 marca 2026
Opinia niezależna
Oceniono na 1 z 5

I ordered a personalised item on the…

I ordered a personalised item on the 5th of February. They said it was 4week wait it’s now the 20th of march and I have not received the item. I have not been giving an update as to when my package will arrive the last information I got was that it was still being made 4 weeks after the order was made. I have requested a refund and I have had no response. You have taken my money and given me nothing. I will never order again or recommend anyone else to order with them either.

Terrible business

20 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Absolutely appalling customer service

Absolutely appalling customer service. I was told that the deliver would be expected within one week when I was purchasing. This was for a valentines gift, it showed up an entire 6 weeks later.. disgusting. No offer of refund

6 lutego 2026
Opinia niezależna
Logo PRYA

Odpowiedź od PRYA

Hi Maisie,

Thank you for taking the time to share your feedback. First and foremost, we are very sorry to hear about your experience and for any inconvenience or disappointment this situation has caused.

Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Hi Maisie,

We replied to your review on March 17th but haven’t heard back, and we’re unable to locate any orders under the name “Maisie Mouse” in our system.

We really want to find a resolution to your issue, but we can't go any further without your details. Could you please kindly share your order number or the email address used for the purchase?

Alternatively, you can reach out to us directly at Help@PRYA.co.uk
with the email subject: “Trust Pilot review FAO Ellie.” We’re ready to assist and want to get this resolved for you as quickly as possible!

Kindest regards,

PRYA

Oceniono na 1 z 5

I have orders a necklace february 3 and…

I have orders a necklace february 3 and did not reseived anything!!! So many emails and they are answering very late inlet ones a week… i think its a fake website

I See other customers have the same problem!!!! they say 5 weeks right… lost my money girls

3 lutego 2026
Opinia niezależna
Logo PRYA

Odpowiedź od PRYA

Hi Anna,

Thank you for taking the time to share your feedback. First and foremost, we are very sorry to hear about your experience and for any inconvenience or disappointment this situation has caused.

We have looked into this for you and have located your order for a personalised choker necklace, which was placed on February 11th.

To provide some context, on January 29th our usual production lead time for personalised jewellery of 2–4 weeks was extended to 5–7 weeks. This was due to scheduled manufacturing upgrades designed to improve both the quality and efficiency of our production facilities.

We genuinely apologise if this updated timeframe was missed during your purchase experience. We do aim to make this information as clear as possible prior to purchase, and it is displayed in several places across our website, including the product page, during the checkout process, and again within the order confirmation email.

In addition, we also send a follow up email titled “Important Information”, which outlines the current 5–7 week production timeframe. This email provides a 24 hour window during which customers may cancel their order for a full refund by replying directly to that email, specifically to ensure customers have the opportunity to reconsider if the timeframe does not meet their needs.

Our team has just reached out to you via email to help get this sorted. We’d love the opportunity to turn this around for you and hope to hear from you soon!

Kind regards,
PRYA

Oceniono na 5 z 5

Love love love!

Just love this company. Bought my daughter an initial birthstone necklace for her birthday and she is over the moon! Quality is amazing and the communications and delivery second to none. Thank you so much!

2 marca 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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