Purchased Cofra Summit S3 safety boots, after 3 months they failed. Warranty claim still not resolved after 5 months. Absolute shambles. Find yourself another supplier.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Cofra Thermic Metatarsal Full Safety Wellington Boots. On recommendation from my daughter who has a pair for her work I purchased a pair for my husband. He is delighted and says these are the best wel... Zobacz więcej
The gloves are absolutely wonderful. I first used them when supplied by the local council to wear while doing the annual village spring clean several years ago. That pair are only now showing sign... Zobacz więcej
Brilliant company to purchased from! Easy clear site, well priced and arrive quickly and well packaged! What else could anyone ask for? I have already recommended this company to others and will cer... Zobacz więcej
Reakcja na opinię
3,9
Dobra
345 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Prosafegroup
Hi Mark, thank you for your feedback, your business is valued!
Great service easy to order online and…
Great service easy to order online and notified of delivery all the way and very quick. Will use Prosafe again.
Linda
11 czerwca 2022
Odpowiedź od Prosafegroup
Thanks Linda! Glad you enjoyed buying from us!
Odpowiedź od Prosafegroup
Appreciate that Brian!
Good quality "Grisport" work boots…
Good quality "Grisport" work boots delivered to my door!
27 maja 2022
Odpowiedź od Prosafegroup
Glad they arrived and was a good experience!
Good customer service
I ordered a brand/type of glove. I received a prompt email to say they were out of stock (unlike another supplier who only told me when I’d allowed a week beyond delivery date to query where gloves were.) and a suggestion for a comparable product. Good customer service. Delivery was quick. The replacement was a comparable product.
24 maja 2022
Odpowiedź od Prosafegroup
Hi Jude,
Thanks for the positive feedback. We try our best to offer solutions if something is out of stock and I am glad you were happy with the alternative!
arrive in good time but sent wrong size…
arrive in good time but sent wrong size trying to find out where i send it back so i can get the right size
20 maja 2022
I am a delivery driver for a small…
I am a delivery driver for a small local company.
My daughter stocks shelves in Tesco.
She gets given these magic gloves and I don’t.
So I thought I would search for some the same.
The ones you have sent me are 98% the same as the Tesco ones.
I could not be more pleased with my gloves.
Now I have had these gloves for about a week and they are perfect.
Spot- on service and I like this company.
Will be re- ordering in due course.
20 maja 2022
Odpowiedź od Prosafegroup
Hi Nicola, Thanks for letting us know how happy you are with your order. Because you are happy with your order would you mind changing your 1 star to a 5 star review?
Odpowiedź od Prosafegroup
Hi Jamie, thanks for your review, we try our best!
Odpowiedź od Prosafegroup
Delighted you found our products excellent value, really appreciate the support!
Odpowiedź od Prosafegroup
Great to hear you had a 5 star experience with our team!
Odpowiedź od Prosafegroup
Glad we were able to offer a quick service for you!
Great winter gardening gloves
Great winter gardening gloves, well packed & prompt - Thank you !
19 kwietnia 2022
Odpowiedź od Prosafegroup
These gloves are amazing and delighted you like them!
Ordered a pair of work boots and they…
Ordered a pair of work boots and they took 6 weeks to arrive because they weren’t in stock but yet could take the order how can you sell something you don’t have
15 kwietnia 2022
Odpowiedź od Prosafegroup
Hi Roy,
I am really sorry to hear your order was delayed. We work extremely hard to ensure stock is live on our website and stock availability is in place.
Unfortunately there are some occasions where an item can become out of stock due to popularity and lead times to replenish have been longer than usual.
Most importantly, we should have been in regular communication with you when this happened which I feel we were not. For this, I apologise.
Thank you for bringing this to our attention and your feedback.
Odpowiedź od Prosafegroup
Excellent to hear our warehouse and dispatch team have done a great job. I will be sure to pass on this review for their benefit!
Unfortunately I haven’t received the…
Unfortunately I haven’t received the item. Have to point out that the culprit is Royal Mail.
10 kwietnia 2022
Odpowiedź od Prosafegroup
Hi Jamie,
I am sorry Royal Mail were slower than expected for you to receive your order. Would it be possible for your 1 star to be directed to them on this occasion as this was out of our control?
We take 1 star reviews seriously and aim to resolve all issues before they occur however having looked at your order I feel we did everything in our power to help you and it was royal Mail who let you down.
We accept fully this is our preferred courier due to their normally exceptional service, and your goods from us were ultimately delayed, but if you would consider reviewing your 1 star on this occasion we would be very grateful.
if you feel the team at Prosafe were worthy of a 1 star review then of course leave it in place.
The Company was very Helpful
The Company was very Helpful would do business with them again.
10 kwietnia 2022
Odpowiedź od Prosafegroup
Thanks for the review, really appreciate it
Supplied me boots that are incredibly…
Supplied me boots that are incredibly uncomfortable with offering a reasonable solution so non £60 out of pocket.
First time I've bought boots from this company and 100% the last!!
9 kwietnia 2022
Completely wrong item delivered
Completely wrong item delivered. So disappointing.
Once I'd rung to complain I received a swift response and refund.
11 marca 2022
Odpowiedź od Prosafegroup
Couldn't agree more with this review. Our warehouse team mixed up two similar customer names and sent out entirely different items to both customers.
I am glad we were able to resolve swiftly and can assure you were have carried our additional training with our warehouse staff to prevent this from happening again.
A brilliant company
One of best companies l deal with l highly recommend prosafe their products are guaranteed and top quality customer service is 100% couldn’t ask for nicer staff to help with any query if you order online it’s delivered as soon as you get it. This company is the best.
9 marca 2022
Odpowiedź od Prosafegroup
I am blown away by your amazing review and have sent it to our entire team here at Prosafe. We work as a team here and when feedback is given it is shared and enjoyed by everyone! Thank you!
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