I am so pleased with the level of customer service Prokare has offered me. Reasons why I would recommend Prokare: - call if products are unavailable (refund asap if required) - offer alterna... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
This brand has exceeded my expectations in every way! Their Nourishing Shampoo and Conditioner have made my hair soft and silky, while their Flawless Finish Foundation provides perfect coverage. Highl... Zobacz więcej
Sent me the wrong product, then asked me to bear the courier cost to return the product.. and then stopped replying. Ghosted me. Terrible professionalism, pathetic customer service. Please don't waste... Zobacz więcej
Reakcja na opinię
I placed the order when I was in Delhi for a short time. The Prokare officer who arranged my delivery understood my tight travel schedule and arranged a next-day delivery. Although it was a disaster a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are Delhi NCR based wholesellers of professional hair & beauty products. Our presence in Salons and beauty products industry for last 30 years has given us an insight into the huge potential of professional products market in India nad neighbouring countries, Prokare’s seal of authenticity is our guarantee that the products sold on the site are 100% Authentic and only sourced directly from brands or their authorized distributors.
Dane kontaktowe
500, Ground Floor, 201301, Noida, Indie
- 8810434325
- admin@prokare.in
- prokare.in
3,2
Średnia
91 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fast shipping
Fast shipping, genuine products, smooth ordering process, very satisfied experience.
20 kwietnia 2025
Odpowiedź od Prokare
Aarav apprecite your review
Loved the prompt service
Loved the prompt service, Genuine products and trust worthy supplier.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Prokare
Thanks Rachna
Odpowiedź od Prokare
Thanks Meenakshi, apprecite your review.
If product damaged it’s your problem
Ordered a product that is not launched here. Received a call from them to confirm order. It was sent via COD King. The product arrived leaking and with the packaging damaged. For skincare it’s not worth worrying whether the product has been tampered with. Prokare washed their hands off the matter. COD King is not responding to any queries or calls. Not surprised. Just disgusted. Hope the 3k they made was worth it. 🤝
20 lutego 2025
Opinia niezależna
Odpowiedź od Prokare
Hi genesia as explained all the parcels are insured with respective courier compamy and hence we very claery state on our website post purchase as well that "Do not recive a tampered or broken parcel" as once recieved our claim on courier comapny gets null & void and hence we wont be able to help.
The worst experience I ever had in…
The worst experience I ever had in online purchase. Never ever buy the products from these people. Either they will send you fale products or they will send expired ones and you won't even get return or refund for the product. They will just scam you. Please don't even try once ordering from these guys. They tell you they sell only original ones but all is fake.
12 lutego 2025
Opinia niezależna
Odpowiedź od Prokare
You are fake. Posting fake reviews and defaming genuine seller. Although you are writing mail posing as a student who is poor and wants refund and want products as well on other side this.
Cheap cheaters
I had ordered one particular colour shade from them, according they descriptions info and pic on website. They send wrong product and after contacting them they deny any cooperation and exchange and just told that on my cost I have to order again!!
27 stycznia 2025
Opinia niezależna
Odpowiedź od Prokare
Oxana kindly note that we shall not be dealing with you anymore as inspite of explaining that these are Salon Professional products and before buying kindly consult with hairdresser you yourself became a qualified hairdresser and ordered the product of which you have zero knowledge.
My one color tube was missing when…
My one color tube was missing when delivered. After multiple mails there is no response from the company.unprofessional attitude in terms of customer care.
27 października 2024
Odpowiedź od Prokare
Although you received the refund from Prokare for the same but still writing such a review is not expected
Quick delivery and authentic products
27 grudnia 2024
Odpowiedź od Prokare
Thanks Devanshi. Appreciate your review
Worst experience
Worst experience
Worst site to scroll in
Third class services and third class call support . Very rude behaviour of the staff
. Unpleasent and awful experience
Don't visit this site it's a scam and moreover waste of time .
This site deserve this kind of response
28 listopada 2024
Opinia niezależna
Odpowiedź od Prokare
Apologies for your experience. We shall be making changes in customer support accordingly
Do not buy from these frauds
My product was not delivered and there is no response from the customer support. The delivery tracking clearly shows product was returned to sender. The delivery guy didn't even call me. Delivery attempt was not made. Now there is no product and no refund. They are not responding to my request on email. All the positive reviews here are not trustworthy. They have responded to positive reviews and ignored the negative reviews. It is just horrible.
30 października 2024
Opinia niezależna
Odpowiedź od Prokare
We did send you the same but haven't received any return. Upon enquiries we found that customer has been rude and disrespectful and hence we won't be able to help you any further
I need my product
I need my product, you packed a wrong product to me so bad service, and no proper response back to me very bad service now onwards I won't order anything in your website just return my money back or else give what I ordered, if not you will consequences from my side. It's been a mental pressure to me, very very bad service, please guys don't buy anything from them they are sending wrong product and not proper response for the cause so don't waste your money they are cheating money and eating everyone's money very very bad service I would say.
24 października 2024
Opinia niezależna
Odpowiedź od Prokare
Hello. You have already received the same
Horrible customer service
Horrible customer service
Pathetic site
I wish 0 star was an option
13 października 2024
Opinia niezależna
Odpowiedź od Prokare
Kindly confirm your order ID. As we haven't shipped any shipment to Shagun Shukla as your cash on delivery returns were very high and we consider this as a fraudulent order.
Infact it's non ethical to write negative about any business where you haven't paid a dime.
Wrong product
Wrong product, absolutely shitting reply and no decency or decorum as to how to be reply to an email. I have received a product very different from the brand I ordered whereas the owner himself mentioned on the email that they don’t send products from Schwarzkopf but it is a viable on their website. On calling he was screaming, rude and absolutely not ready to accept any mistake.
Would really like to attach a screenshot too of the emails received from the owner.
25 września 2024
Opinia niezależna
Odpowiedź od Prokare
Thanks Nilesh Bhai, Your feedback means a lot to us. Have a great day ahead.
One of the horrible online seller
One of the horrible online seller. If for any reason you cancel or decline to take delivery of your prepaid order get ready for some abuse by their owner or executives.Here I am attaching one such phone number of theirs from where I was get abused +91 96676 48749
8 sierpnia 2024
Opinia niezależna
Odpowiedź od Prokare
First of all we deeply apologies for behavior of our support executive. Although we are not defending the concerned person but would like to clarify that he did not abused but was a bit agitated once you spoke about cancelling the order after dispatch although it was a confirmed order. Here we would like you to kindly understand that we do charge ₹ 70/- towards delivery charges but in actual the courier company charges us upwards ₹ 99 depending on weight of the parcel. If by any chance post dispatch the parcel is returned back to us they charge additional RTO fee which is 1.5 time more than the shipping charges already paid. Every conversation on mentioned number is recorded and kept as a record with us for verification/case study. Here once again we would like to once again apologies to you for your experience.
Original color in the tube not the name of color
Feeling duped as the tube advertises color vibrant red but actually had brown.
Even the person who called for order confirmation from prokare confirmed that it was vibrant red
26 lipca 2024
Odpowiedź od Prokare
Farah we are merely a seller and not technical expert in hair coloring, we also very clearly mention in our FAQ section that kindly consult a experienced hairdresser before ordering any professional hair color. A red (Vibrant red) is only possible if your hair are bleached to 9 Level and Majirel Vibrant red applied, any professional color if applied on black/dark base can only lift up to 2-3 levels and hence you got brown/red brown shade. Here we also would like to mention that Oxidant 30 or 40 Volume is advisable to for a drastic lift and not oxidant 20 Volume.
Kindly consult with a senior Hair dresser before ordering any professional hair color which require a lift up to 6-7 levels. Hope this clarifies our stand in this matter.
Odpowiedź od Prokare
Thanks Meera, appreciate your feedback. Stay blessed.
Excellent customer service
I am so pleased with the level of customer service Prokare has offered me.
Reasons why I would recommend Prokare:
- call if products are unavailable (refund asap if required)
- offer alternate products
- listen patiently and work along with the customer
- deliver products as per delivery timelines
I ordered Wella Koleston 88/0 and Welloxon. Both products are new (2024 manufacturing date).
So pleased!
S. Rao.
19 lipca 2024
Opinia niezależna
Odpowiedź od Prokare
Thanks Sarah, appreciate your feedback.
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