First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Zobacz więcej
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ProBikeKit (Australia)
Dziękujemy za odwiedzenie portalu Trustpilot. Niestety, publikowanie recenzji na tej stronie nie jest już możliwe, ponieważ strona internetowa firmy została zamknięta. Zapraszamy do skontaktowania się z nami, jeśli masz jakiekolwiek pytania.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Zobacz więcej
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What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Zobacz więcej
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Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
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Informacje dotyczące firmy
- Sklep z akcesoriami rowerowymi
- również w kategorii:
- Sklep sportowy
Informacje przekazane przez różne źródła zewnętrzne
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Dane kontaktowe
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Zjednoczone Królestwo
- +44 161 813 1710
- probikekit.com.au
Good brands
Good brands, reasonable delivery costs….would suggest that a survey after item is received would also be worth while.
5 star on ease of purchase
15 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very easy
MTB bike tyre sale was advertised to my email. Clicked to the sale and purchased the correct tyres. Simple process and at a great price!
14 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Product well described
Item was well described. Order process and freight choices very straightforward
12 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Always easy to use
11 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Easy to navigate when purchasing.
10 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy no fuss purchase
10 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
competitive pricing
loves the fixed shipping fee no matter how much i ordered, rather then need to hit certain amount in order to get a good shipping fee rate
9 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Good price and stock availability
Good price and stock availability, but very expensive shipping cost.
8 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Delivery too long and expensive
Good product range, however $18 AUD delivery with a quoted ETA of 15days, is over the top for an e-commerce site these.
Next day / express delivery is expected for that price, or free delivery if such a long ETA
7 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello Martin,
Thank you for taking the time to leave your review.
We value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Jane
Purchase was fairly straight forward…
Purchase was fairly straight forward but I was of the impression that the $17.50 freight cost was selected however the $30.00 freight appeared on the order.
7 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello Peter,
Thank you for leaving your review.
I am sorry to hear you have been charged a higher shipping option. I have investigated this and sent you a message via your order to your email address.
Regards,
Claire
Fairly straightforward
Fairly straightforward. Proof of pudding tho will be when I receive the order🙂
6 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Good product range
Good product range, and pricing. However some aspects of the site are clunky - like changing address information
6 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
good advertised prices (but the postage at the end is a bit of a "sting in the tail")
Good advertised prices, but the postage at the end is a bit of a "sting in the tail".
Also my "welcome you back here's 10% OFF your next order" did not apply to my purchase
6 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Good easy service
4 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
No discount incentive for registering…
No discount incentive for registering as a new customer.
Shipping was very expensive.
3 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello Ted,
Thank you for taking the time to leave your review. We value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Claire
Easy effortless experience
3 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
No customer service at all - very bad
I ordered a frame a month ago and was told not long after I ordered that the product had been shipped. I was then shown that the item was held at the export hub due to high value.
This was nearly three weeks ago and I have had no sensible communication about how to pay the duties.
It looks like the responses I get to my emails are bots and there is no phone number.
Do I just wait for some unspecified time for someone to bother to call me? This was an expensive purchase and I have no idea what has happened.
No matter how well you think you are running your company this experience is terrible and makes you look like con artists. If someone could do me the common courtesy of calling me (you know, the way customer service used to happen) then I might revise my review.
Failing that I would definitely not recommend anyone use your service.
VERY VERY UNHAPPY
1 lutego 2023
Opinia niezależna
Odpowiedź od ProBikeKit (Australia)
Hello Steven,
Thank you for your review.I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter has now been resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Great website
Your website is detailed logical and easy to follow, and your response was immediate
1 lutego 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The shopping cart is easy to use and…
The shopping cart is easy to use and the guest check out was fast. It made it a breeze to hop onto the sites and quickly purchase what I need. Thank you for making it a smooth, efficient service.
31 stycznia 2023
Odpowiedź od ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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