Great price and super fats delivery. I'm in Canada, and even with shipping it still works out cheaper than my local bike shop down the road.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My order arrived 10 days late, and I was charged double tax and duty despite the site claiming to be Canadian. I’ve tried contacting customer service to resolve this but haven’t received any response.... Zobacz więcej
Reakcja na opinię
I ordered first time in 2018 Pearl Izumi Pursuit Attack Knickers two pairs then last year I ordered Tour de France yellow Santini then today need second pair white one. The best quality cycling & work... Zobacz więcej
Reakcja na opinię
I ordered 2 michelin Tires 700x25C at the best price on the internet plus shipping was reasonable and delivery as promised on time I recommend highly you buy from probikekit.ca my first experience... Zobacz więcej
Reakcja na opinię
4,0
Dobra
3 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All went smooth
4 września 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I like the products that Probikekit…
I like the products that Probikekit carries. Generally good quality and nice styles.
I would like, however, that you carry a larger inventory of XXL jerseys and XL bib shorts! I seem to have to wait a bit longer to purchase because of the non availability of these sizes for the products that I'm shopping for.
I'll continue to shop with you however!
3 września 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Inflexible service
Tried to amend order and was told that it wasn't an option - despite there being "amend my order" as an option in several places. It was too late to cancel so now I'm receiving products that I don't want,
30 sierpnia 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with cancellation. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Products Available
Its sad to see that the selection is no longer available, Pro Bike Kit was my only Go To place for Bike Supplies
31 sierpnia 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od probikekit.ca
Hello Gerald,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Got my product 10 days late after…
Got my product 10 days late after paying double tax and duty on what clams to be a Canadian site where there should be no duty. Been trying to resolve this issue with probikekit with no reply. I would highly recommend buying local since all the extra charges that came along with my purchase equal out to the same minus the wait.
27 lipca 2023
Opinia niezależna
Odpowiedź od probikekit.ca
Hello Jason,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Jess
Odpowiedź od probikekit.ca
Bonjour,
Merci d'avoir laissé votre avis !
C'est toujours un plaisir de recevoir ces commentaires de nos fidèles clients.
Vos commentaires nous aident toujours à maintenir et à améliorer nos services, et l'équipe sera ravie d'entendre vos aimables commentaires.
Si vous avez des questions ou des questions, n'hésitez pas à nous contacter et nous serons heureux de vous aider.
Prenez soin de vous et passez une belle journée.
Sincères amitiés,
Jeanne
Great price and good shipping options
24 lipca 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to navigate the store
Easy to navigate the store. Would be cool if you could filter on event merchandise ie: the tour
22 lipca 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ease of placing order
10 lipca 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Misleading checkout process, buyer beware
I did not realize there would be additional charges after the order was placed. There should have been some indication on the checkout page that this was the case.
In addition, I believe that ProBikeKit is overcharging. The charge for tax as part of the checkout process is also charged by DHL as part of the customs clearance process. I am effectively being double taxed.
I think that ProBikeKit is misleading Canadian customers into thinking they are on a Canadian web site, only to find out after the order is placed that additional payment is required in order to receive their purchase. I consider this very unfair.
What originally looks like a good price for an item ends up costing considerably more when compared to the same product from a real Canadian online retailer.
24 czerwca 2023
Opinia niezależna
Odpowiedź od probikekit.ca
Hello William,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
To avoid
Ordered material for 195 CAD
Added 35 for transportation.
Than another 30 CAD for ?? I thought was Sales Tax.
Now another request of 85 CAD for import duty tax...
Total: 150 CAD to add to what you believe you will pay.
I was on Probikekit.ca, a Canadian site. I paid all in CAD.
Beware, it is a trap, huge import tax hidden to get the delivery! Add 75% to what you believe you buy!!!
UPDATE AUGUST 17th
I didn't receive my order as I turned it back.
The company didn't pay anything back. For the time being, I just lost my money.
The company standard is that they pay back only when they receive the parcel back.
I wish they would apply the same to their customer.
28 czerwca 2023
Opinia niezależna
Odpowiedź od probikekit.ca
Hello Jean,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I don't want tracking service
I don't want tracking service. It cost 25$. It don't let me to choose if I want or not!
27 czerwca 2023
Odpowiedź od probikekit.ca
Hello Jean,
Thank you for taking the time to leave your review.
I am sorry that you have had this shipping problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Odpowiedź od probikekit.ca
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Achat de sacs de cadre. Très bon matériel. Beaucoup de place, imperméable. Les velcrocs sont de bonne qualité et tiennes bien.
Facile de commander.La livraison est quand même assez rapide.
27 czerwca 2023
Odpowiedź od probikekit.ca
Bonjour,
Merci d'avoir laissé votre avis !
C'est toujours un plaisir de recevoir ces commentaires de nos fidèles clients.
Vos commentaires nous aident toujours à maintenir et à améliorer nos services, et l'équipe sera ravie d'entendre vos aimables commentaires.
Si vous avez des questions ou des questions, n'hésitez pas à nous contacter et nous serons heureux de vous aider.
Prenez soin de vous et passez une belle journée.
Sincères amitiés,
Jeanne
Do not order from them
Do not order from them. They mysteriously overcharged me by $34 and I have proved it to them about 30X with receipts they provided me themselves, but their online help is running me in circles with the same set of excuses not to fix it (it was a duty issue (nope, refuted); we charged VAT as a UK business (nope, ordered from the .ca site); we don't charge VAT on the .ca site (yet you did for me, and I've already paid it at the point of entry during the import process). They are clearly acting in bad faith and skimming for extra as they fold up their business. AVOID at all costs if you don't want headaches.
16 czerwca 2023
Opinia niezależna
Odpowiedź od probikekit.ca
Hello MS,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Happy customer
I was worried at the beginning because I saw some reviews were mixed and I'm ordered out of Canada, more exactly UK. But my order arrive without any problem and the item was really good, I'm happy about this. I'll buy from here again, for all good staff is available.
31 maja 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Good brands good prices right now
Good brands good prices right now - but fewer sizes and declining selection.
Shipping is not free but very reasonable
12 czerwca 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Return customer
I have previously ordered a set of bib shorts from PBK and I love them. I can't justify spending hundreds of dollars on shorts from companies like Rapha and Castelli. The shorts I own are great quality and have lasted years...I would have given it a 5 star rating if it was free shipping but c'est la vie.
30 maja 2023
Odpowiedź od probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.