Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... Zobacz więcej
Reakcja na opinię
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... Zobacz więcej
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Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Dane kontaktowe
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , Zjednoczone Królestwo
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4,7
Doskonała
279 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic product
Fantastic product ! Received two days before expected - and we are in the highlands of Scotland . Would really recommend this company the customer service was fantastic .
18 listopada 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Laura
Im so glad you are really happy overall , I will be sure to pass on your kind words regarding the service to the sales team
In terms of delivery we always aim to get to you within the 72 time frame and im really glad that everything went so smoothly
Thank you again for your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD
good delivery service
14 listopada 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Stephen
Thank you for the feed back on delivery
I will be sure to pass the message on !
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very professional service
Very helpful and friendly conversation on the phone .
My order was dealt with swiftly and the items were delivered within 48 hours.
12 listopada 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Darren
We are really glad we could be of assistance and made your order process as straightforward as possible.
We aim to have all deliveries completed within 72 hours at the most so i am glad everything came together for you.
Thank you
Marcus Kallmeier
Pro Tek Flooring LTD
Great flooring and customer service
30 października 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Farina
Thank you for the review , we are really happy to loved both the flooring and service
We really appreciate it
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Manuel
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Poor quality product
Poor connection on click system uneven joints and brittle joints poor quality product .
25 października 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Leslie
Hope you are well
We are sorry to hear that you were not completely satisfied with the product and i have tried to call you this morning and will send you an email as we would love to understand a bit more the issues that you were facing when fitting out product
As you can see from the other numerous reviews we have had on the SPC editions tiles collection there is mention of the ease of cutting and installation as well as the strength of the product itself
Our product is designed with a Unilic fitting system to ensure the fitting is a simple process and there should be no reason during the fitting period for the joints to be breaking
If possible i would love to have a chat over the phone or email to discuss
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Mr Mitchell
Thank you for the 5*
I will pass on the review to our sales team to let them know how happy you were with the service
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi James
Thank you for the review
I will be sure to pass your message onto the team and appreciate you taking the time to leave us a 5* Review
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
great to have a sample so I could be…
great to have a sample so I could be certain what Iv e buy. Good quality too.
18 października 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Duncan
Thank you for the 5* review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I ordered a sample of LVF which arrived…
I ordered a sample of LVF which arrived quickly and thought it appeared very good quality and was in the process of ordering 10 sq metres when I saw that the delivery charge was £54 which I consider excessive, I then added 2 threshhold strips which weigh very little onto the order and the carriage charge shot up to £74 however thr following day Marcus contacted me to say that the increased price was an error and offered me a reduced carriage charge in compensation, unfortunately I had purchased locally by this time but would have no hesitation of using Protek for any flooring needs in the future and highly recommend them.
28 października 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Tony
Hope you are well
Thank you for amending the review and taking the time to do so we do appreciate it
We pride ourselves on excellent customer service and offering the personal touch that we with the team here
Please dont hestitate to contact me if you need any advice and for other projects in the future
Thank you
Director
Marcus Kallmeier
Pro Tek Flooring LTD
Pro
Odpowiedź od Pro Tek Flooring LTD
Hi James
Thank you for the great review :)
Marcus
Director
Pro Tek Flooring LTD
Replacement samples being sent after originals not arriving
5 days after my order for samples and still no sign of them. 4 of them are working days. Hopefully will arrive on Monday (which will be a full 7 days since the order).
Update 21.10.2024
After being contacted by the company quickly some replacement samples are being sent. Fair play to the quick and positive response. Thanks.
14 października 2024
Odpowiedź od Pro Tek Flooring LTD
Edited 21/10/24 - 14:24
Hi Greg
Thank you for taking the time to amend the review
Please email me direct if you need any assistance once the samples arrive with you
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Greg
We are very sorry to hear this.
All our samples are send either the same day they come in or the day after royal mail first class.
I can confirm that we did recieve your request and it left us on October 15th so should have been with you by the 16th / 17th
Sometimes if the Parcel is too large they may leave a card for you.
We do have a note on the mailer that goes out regarding reviews that if there is an issue with not recieving samples to contact us directly first prior to leaving a negative review as we of course want you to see them and will do our best to get this resolved for you
As you can see from the numerous other 5 * reviews there are many of them regarding to how good sized the sampels were and fast they arrived so this is and unfortuante situation
I have arranged for a second set of samples to leave us today and they will be on a signed for service to ensure you get them
We would really appreicate once you recieve them to take the time to amend the review and hope that the service ongoing is better for you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Herringbone lvt click flooring editions Sandringham rock
Bought this for my daughter,after looking about at a well known north east England supplier and come in a bit pricey, decided to have a look on the internet and found these people,the flooring is on par with the one we looked at and cheaper,the joiner that put it down says that its a very good quality lvt and easy to install which was herringbone,give them a go you will not be disappointed
15 października 2024
Opinia niezależna
Odpowiedź od Pro Tek Flooring LTD
Hi
Thank you so much for the review , we pride ourselves on offering a high end product at affordable prices.
Thank you for taking the time to do this as each and every review helps us progress.
If you could email me your order number so i can email you directly i would love to be able to get some photos of the Sandringham you have laid
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quality flooring and quality service
I ordered a sample which was delivered verg quickly. I then placed an order which was also delivered very quickly. The quality of the flooring was very good and easy to install
23 sierpnia 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Thomas
Thank you for the 5* , You have selected a great colour in Lyme Oak and we would love to see the finished job
Thank you
Marcus
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Sasha
Thank you for the 5 *
Marcus
Pro Tek Flooring LTD
Excellent Service & Great Product
Excellent Service & Really Happy with the product purchased & have been recommended to others
1 października 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Steve
Hope you are well
Thank you for leaving the time to leave us such a good review and that you have reccomended our product to others
We would love to showcase your finished product , if you are happy to can you please email any photos you have to marcus@protekflooring.co.uk
Thank You
Marcus
Pro Tek Flooring LTD
Good Quality with an Affordable Price
The website is easy to browse. I ordered three samples and they arrived in two days.
The samples looks great and of a good quality with an affordable price compared to the same specifications in other websites.
I will definitely place the order when the colour I liked is back to stock.
7 października 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Amel
Thank you very much for the 5*
We do aim to be extremely competitive in terms of price whilst offering the best quality products available
If you would like to email me on marcus@protekflooring.co.uk we can arrange for the product to be put on back order for you
Thank you
Marcus
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Thank you for the 5*
Marcus
Pro Tek Flooring LTD
Decent service, but delivery pricey...!
Products are good and service pretty punctual and efficient, but a bit disappointed by the £54 delivery for two parcels, albeit they were heavy.
3 października 2024
Odpowiedź od Pro Tek Flooring LTD
Hi David
Thank you very much for choosing Pro Tek and we are really glad that you are happy with the service.
We do understand that you are not completely happy with the delivery charge and we wish that we did not have to charge this
On our deliveries we charge only what we are charged by the courier and unfortuantely we have had a number of price increases from them
We do offer the delivery free when it is over £500 pre vat to help with this
We do take all your feedback on board and appreciate you takeing the time to leave us a good review
Thank you
Marcus
Pro Tek Flooring LTD
Great samples will be buying
Great samples will be buying. Looks good quality. 5 free samples free of charge with no post and package.
30 września 2024
Odpowiedź od Pro Tek Flooring LTD
Hi Paul
Glad to know you are happy , please do not hesitate to let us know if you need any help when coming to the ordering process !
Thank you
Marcus
Pro Tek Flooring LTD
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