Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... Zobacz więcej
Reakcja na opinię
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... Zobacz więcej
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Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Dane kontaktowe
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , Zjednoczone Królestwo
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4,7
Doskonała
279 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely samples
Ordering. Sample process we easy . A descent sample size . Fast postage
16 lipca 2026
Opinia niezależna
Great quality flooring excellent…
Great quality flooring excellent quality and the click system is great
26 czerwca 2026
Mixed experience
Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to the couriers error. Lack of communication from both courier and Pro tek, had to call everyday for an update. When it arrived all of the panels were chipped on the tongue and groove, company quickly rectified this and sent out additional panels. Panels aren’t of the best quality overall second time round which is ashame perhaps a bad batch from manufacturer.
3 maja 2026
Opinia niezależna
Quick & easy to get a sample
29 maja 2026
Delivery shocking
When you phone to say not to deliver till next week then the delivery driver turns up without notice and then took 1.5 hours trying to get it off truck then had to call someone else to give the driver a hand getting off the small truck,so service was shocking as stripped off the wood pallet it was on and scrapes on road and my drive way.🤦🏻♀️😳☹️
7 maja 2026
Opinia niezależna
Odpowiedź od Pro Tek Flooring LTD
Hi Ilker
Thank you for the 5* review and the kind words
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Alan
Thank you for the review ! Straight to the point and we are really glad you are happy with everything
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Dionne
Thank you for the 5* i will pass the review onto the customer service and sales teams.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Martine
Thank you for the review we really appreciate it
Thank you
Marcus Kallmeier
Samples were brilliant and the customer…
Samples were brilliant and the customer has decided to go ahead and order the flooring
14 kwietnia 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Niall
Thank you for the review , we proide ourselves on offering XL samples to giv you a better gauge on the flooring
If you or the customer need any help when ordering please let us know
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Good Customer Service, delivery and price
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from a kind friendly delivery man. What's not to love, good service, my choice of floor was on sale, all good all round. Can't wait to see the floors down!!
17 kwietnia 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Andrew
I will be sure to pass this review onto the sales and delivery teams. Thanks for taking the time to leave us this review and please keep us updated once you have laid the floor as we would love to see it.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I have used many types of LVT
I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.
8 sierpnia 2025
Odpowiedź od Pro Tek Flooring LTD
Hi Matt
Thank you for the great review and im so glad that we will be seeing you again. Please let us know if you need anything prior to your next order.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Had no dispatch email
Had no dispatch email
Paid £55 delivery
Had no email to say when it was coming
Had no call from yourselves or your courier as you have stated in your response you “always do” neither of these contacts were made.
Neighbour opened door as driver called be when there not before but he would not help lift the product t in house and would not take pallet away.
9 kwietnia 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Rebekah
It is dissapointing to recieve a 1* review as we pride ourselves on a high level of service. Please see my responses to each points below
Had no dispatch email:
On all our delivieries we do not dispatch them without talking to you personally first. We will always call and if you do not answer then we will leave you a message. Once confirmed we will give you a date that the goods are going to be delivered. This leaves us on an economy tail lift service and is delivered 2 days later or on the preffered day you have chosen.
£55 delivery fee
This is less than the charge from the couriers themselves. We have also recently incurred even higher fuel surcharges at a minimum of 9% and have absorbed the cost. We have not raised our prices and still offer a free delivery over £500 pre VAT. For smaller orders we need to charge a portion of the courier amount to cover a small portion of the cost.
Had no email to say when it was coming:
We always request that the couriers contact you when the goods are being delivered , on every order that leaves the warehouse we put a note to say please call 1 hour before.
Driver would not take product in:
This is standard for courier companies and it does state on our website that all deliveries are kebrside only as they are not insured for taking goods inside the property. As for the pallet this is dependent on the driver as some will kindly take it away but others especially if they are on tighter delivery shcedules may not.
Again i can only aplogise that the experience was not as you would have hoped and as you can see from the numerous 5* reviews and the very little 1* reviews we have here that we pride ourselves on offering brilliant service from start to finish. We have a small team that you can get to on the phone and email very quickly and of course i will relay any feedback good or bad back to the team.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent product sample
Excellent product sample, really good quality.
Still making our minds up on best match for us.
7 kwietnia 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Dennis
Thank you for the review
We hope that we can turn this into a 5* once you have selected a product
Please let us know if you need any assistance
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Eve
I will be sure to pass this review onto the sales and customer service teams
Thank you for taking the time to leave us one
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Only ordered samples to date but the…
Only ordered samples to date but the quality is excellent and I will be ordering in the near future.
30 marca 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Julie
Thank you for the nice review. If you need any assistance when it comes to order or to help you make the final colour choice please give us a call or send us an email and we would be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
From the piece sent out I bought 8…
From the piece sent out I bought 8 boxes and it was best laminate I have ever laid
26 marca 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Andrew
Thank you for the 5* we really appreicate it
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery on a pallet and wheeled…
Quick delivery on a pallet and wheeled directly into storage. Well packaged and as described/expected.
26 marca 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Alfa
Thank you for the 5* review
We are happy that the process went swimmingly. Please let us know if you need anything else moving forward.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Odpowiedź od Pro Tek Flooring LTD
Hi Ana
Thank you for the 5* Review.
We are glad everything went smoothly for you.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Promt service
17 marca 2026
Odpowiedź od Pro Tek Flooring LTD
Hi Nikki
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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