I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... Zobacz więcej
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Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... Zobacz więcej
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I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... Zobacz więcej
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Informacje dotyczące firmy
O Primera Technology
Napisane przez firmę
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Napisane przez firmę
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Dane kontaktowe
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Stany Zjednoczone
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Patient representative took the time to…
Patient representative took the time to walk me through the steps to resolve and it was very fast and easy
20 lutego 2026
Odpowiedź od Primera Technology
Hi Amy,
Thank you for the kind review. I’m glad our team took the time to walk you through everything and made the process quick and easy.
That’s exactly the experience we aim to provide. We appreciate your business and your feedback.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Hi Mercedes,
Thank you for the 5-star review. We’re glad to hear you had a positive experience with our customer service.
We appreciate your business and your kind feedback.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Hi Mark,
Thank you for the great review. I’m glad our tech support team was able to help you find exactly what you needed.
We appreciate your business and are always here if you need us again.
Best regards,
The Primera Team
very attentive and effucient
19 lutego 2026
Odpowiedź od Primera Technology
Hi María,
Thank you for the 5-star review. We’re glad to hear our team was attentive and efficient in helping you.
We truly appreciate your business and your kind feedback.
Best regards,
The Primera Team
The customer service is excellent!
18 lutego 2026
Odpowiedź od Primera Technology
Dear Juan Ignacio,
Thank you for the 5-star review! We're very glad to hear that you had an excellent experience with our customer service team. Providing helpful and responsive support is something we work hard at every day.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Best regards,
The Primera Team
Great customer service and support!
The Primera team produces an excellent product and support is only a phone call away!
18 lutego 2026
Odpowiedź od Primera Technology
Dear Lorraine,
Thank you for the kind words and the 5-star review! We’re glad to hear that you’re happy with the product and that our support team has been there when you need them. Providing dependable equipment along with fast, accessible support has always been a big priority for us.
If there’s ever anything we can do to help in the future, please don’t hesitate to reach out.
Best regards,
The Primera Team
The website is easy to navigate
The website is easy to navigate. I placed my order easily and received my product in just a few days.
16 lutego 2026
Odpowiedź od Primera Technology
Dear Beth,
Thank you for the great 5-star review. We're glad to hear that our website was easy to navigate and that your order arrived quickly. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
item was shipped quickly very helpful…
item was shipped quickly very helpful in customer service
17 lutego 2026
Odpowiedź od Primera Technology
Dear Beverly,
Thank you for the kind review. We're glad to hear your order shipped quickly and that our customer service team was helpful. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Dear Frank,
Thank you for your excellent review. We're glad to hear your ink arrived on time and exactly as expected. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Easy to order my ink for my eddie
15 lutego 2026
Odpowiedź od Primera Technology
Dear Michelle,
Thank you for the review. We're glad to hear that ordering ink for your Eddie was quick and easy. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
a reliable source of items that are…
a reliable source of items that are critical for my home business
9 marca 2026
Odpowiedź od Primera Technology
Thank you, Maria! We're glad to be a reliable source for the supplies that keep your home business running. We appreciate your support and look forward to helping you again whenever you need us.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Dear Gale,
Thank you for your review! We're glad to hear your order arrived quickly. Our team works hard to ship orders promptly so customers can keep their operations running without interruption.
We appreciate your support and look forward to serving you again.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Hi Beitler,
Thank you for the 5-star review!
We’re very glad to hear that the training was helpful. Our team works hard to make sure customers feel confident and ready to get the most out of their Primera equipment.
Thanks again for your business and for taking the time to share your experience.
Best regards,
The Primera Team
Very organized and communicative
Very organized and communicative, repair was done well.
5 lutego 2026
Odpowiedź od Primera Technology
Hi David,
Thank you for the great review. We're happy to hear the repair went well and that our team kept everything organized and communicated clearly along the way.
We appreciate your business and are always here if you need us!
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Hi Armando,
Thank you for the 5-star review. We’re glad to hear everything was fast and accurate. That’s exactly what we aim for.
We appreciate your business and your feedback.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Hi Don,
Thank you for the 5-Star review! It's great to hear that your order arrived quickly and that our team took good care of you.
We appreciate your business and look forward to helping you again whenever you need us.
Best regards,
The Primera Team
Just did a training with Mitch and left…
Just did a training with Mitch and left feeling informed and confident. This company is so great, I've purchased multiple machines and will not go elsewhere. Thank you!
3 marca 2026
Odpowiedź od Primera Technology
Dear Natalie,
Thank you for the kind words and for taking the time to leave such a positive review. We are glad to hear that your training session with Mitch left you feeling informed and confident. He does a great job helping customers get the most out of their machines, doesn't he?
We truly appreciate your continued trust in Primera and are grateful that you’ve chosen to add multiple machines to your operation. If there’s ever anything you need, our team is always here to help.
Thanks again for everything!
Best regards,
The Primera Team
Our mistake they Corrected
We made a mistake and lost a chip. They politely and promptly sent a replacement.
4 lutego 2026
Odpowiedź od Primera Technology
Dear Melissa B,
Thank you very much for the kind words. I’m glad our tech support team was able to help you quickly and make the experience a positive one.
We take a lot of pride in being responsive, so it’s great to hear that came through. We truly appreciate your business and your feedback.
Thanks again,
The Primera Team
Odpowiedź od Primera Technology
Hi Cyndi,
Thank you for taking a moment to leave this review. I’m glad our tech support team was able to help you quickly and that you had a positive experience.
We work hard to be both knowledgeable and responsive, so it’s great to hear that came through. We truly appreciate your business.
All the best,
The Primera Team
Always excellent service
Always excellent service! We always try to have the cartridge stocked up .
23 stycznia 2026
Odpowiedź od Primera Technology
Hi Lioni,
Thank you for the 5-star review! We truly appreciate your continued business and your kind words about our service.
Keeping a cartridge in stock is always a smart move, as it helps ensure you can keep printing without interruption. We also do our best to ship quickly whenever you need to order a new one.
Thanks again for taking the time to share your experience. We’re grateful to have you as part of the Primera family!
Warm regards,
The Primera Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.