I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... Zobacz więcej
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Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... Zobacz więcej
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I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... Zobacz więcej
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Informacje dotyczące firmy
O Primera Technology
Napisane przez firmę
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Napisane przez firmę
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Dane kontaktowe
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Stany Zjednoczone
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Worth it
I love love, love our new printer. It allows us so much diversity and creativity. It’s going to make a huge difference in our product.
17 grudnia 2025
Odpowiedź od Primera Technology
Dear Paris,
We love hearing this—thank you for sharing your excitement!
It’s fantastic to know your new printer is opening up more creativity and flexibility for your products. That’s exactly what we hope to deliver, and we’re thrilled it’s making such a positive impact for you.
We appreciate your support and can’t wait to see what you create!
Best regards,
The Primera Team
simply and fast
13 kwietnia 2026
Odpowiedź od Primera Technology
Dear Willie,
We’re glad to hear your experience was simple and fast—that’s exactly what we aim for.
Thanks for sharing your feedback and for choosing Primera!
Best regards,
The Primera Team
Excellent Customer Service
The marketing team went above and beyond to assist me with a purchase and even upgraded my shipping to assist my needs.
13 kwietnia 2026
Odpowiedź od Primera Technology
Dear Rodwell,
Thank you so much for the kind words and the 5-star review! We're delighted we were able to help make your purchase experience a smooth one — and that we could get your order to you when you needed it. That's exactly the kind of service we strive to provide every day. We hope you enjoy your new Primera product and look forward to supporting you for years to come.
Best regards,
The Primera Team
Love my Eddie
Love my Eddie and that Primera is always so quick with getting my order to me.
18 marca 2026
Odpowiedź od Primera Technology
Hi Dana,
Thank you for the 5-star review. We’re so glad to hear you love your Eddie and that your orders are arriving quickly.
We appreciate your business and your kind words.
Best regards,
Mark
Quick response and following up
18 marca 2026
Odpowiedź od Primera Technology
Hi Florence,
Thank you for the 5-star review. We're happy to hear our team responded quickly and followed up as expected.
That level of responsiveness is very important to us. We appreciate your business and your feedback.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Dear Bernie,
We’re glad to hear that ordering was easy and your delivery arrived quickly—that’s exactly the experience we aim to provide.
Your feedback is greatly appreciated, and we’re grateful for your support!
Best regards,
The Primera Team
Was very good.
22 marca 2026
Odpowiedź od Primera Technology
Dear Alvin,
Thank you for your review!
We’re glad to hear you had a very good experience. We appreciate your support and look forward to assisting you again in the future.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Dear Mati,
Thank you so much for your incredibly sweet comments—we truly appreciate them!
It means a lot to hear that you’ve had such a positive experience with our customer support. Your recommendation really means the world to our team.
Best regards,
The Primera Team
Great preview of Primera's Customer Service!
I spoke to a very nice lady, Katie {?}, asking a LOT of questions about Eddie. She very patiently answered all and was so personable about it! This gave me a view of Primera's customer service so I ordered my Eddie that day! Looking forward to learning everything I can about this wonderful machine!
6 kwietnia 2026
Odpowiedź od Primera Technology
Dear Barb,
Thank you for your wonderful five star review!
We’re so glad to hear that Katie was able to answer all your questions and provide such a positive experience. We’ll be sure to pass along your kind words to her—she’ll really appreciate it.
Welcome to the Primera family, and congratulations on your new Eddie! We’re excited for you and are here to help as you learn everything it can do.
Best regards,
The Primera Team
I had to place the order manually which…
I had to place the order manually which was handled quickly and efficiently.
Much appreciated. Delivery is always very fast.
9 kwietnia 2026
Odpowiedź od Primera Technology
Dear Ed,
Thank you for your kind review. We’re glad to hear that your manual order was handled quickly and efficiently, and that delivery continues to meet your expectations. We truly appreciate your continued support.
Best regards,
The Primera Team
That's to be since when I get printer & order labels
Was able to the printer and cartridge that I needed to complete the projects that coming up shortly, with help from two different agent, that gave me the same information.
8 kwietnia 2026
Odpowiedź od Primera Technology
Dear Wayne,
Thank you for your review!
We’re glad to hear that our team was able to help you find the right printer and cartridges for your upcoming projects. It’s especially great to know you received consistent information from multiple team members—that’s exactly the experience we aim to provide.
We appreciate your feedback and wish you the best with your projects!
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Dear Renee,
Thank you for your review!
We’re glad to hear you’ve consistently had a professional and helpful experience with our team. We truly appreciate your feedback and your support.
Best regards,
The Primera Team
Great experience trouble shooting
Great experience trouble shooting. I ultimately had to send my printer in for service, but the process was extremely fast and professional.
8 kwietnia 2026
Odpowiedź od Primera Technology
Dear Keisha,
Thank you for your kind review. We’re glad to hear that your troubleshooting experience was positive and that the service process was fast and professional. While sending a printer in isn’t always ideal, we’re happy we could make the process as smooth as possible for you. We appreciate your feedback and your support!
Best regards,
The Primera Team
LOGISTICAL TEAMWORK!!!
Your team took ownership of my logistical issue, jumped into action, and solved my mistake. Great teamwork! Appreciate your partnership greatly. -dm
6 kwietnia 2026
Odpowiedź od Primera Technology
Thank you for your fantastic 5-star review. We’re glad to hear our team was able to step in, take ownership, and quickly resolve the situation. Teamwork and partnership are exactly what we strive for, and your feedback means a lot to us. We truly appreciate your business and continued support.
Best regards,
The Primera Team
Best regards,
The Primera Team
The customer service was great
The customer service was great. I was very happy to speak to a representative with the company who actually answers the phone. I was helped via phone conversation and emails. I am very satisfied with my purchase.
20 stycznia 2026
Odpowiedź od Primera Technology
Dear Victoria,
Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our customer service team. Being available and responsive—both by phone and email—is very important to us, and we’re happy we could assist you throughout your purchase.
We truly appreciate your feedback and are glad you’re satisfied with your purchase. :-)
Best regards,
The Primera Team
Our initial contact was well handled by…
Our initial contact was well handled by the contact person. We moved immediately to buy.
1 kwietnia 2026
Odpowiedź od Primera Technology
Dear Russell,
Thank you for your review! We’re glad to hear your initial experience was handled smoothly and helped you move forward with your purchase. We appreciate your feedback and your support.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Dear Max,
Thank you for your review! We’re glad to hear that our team was helpful and able to answer all your questions. Providing clear and supportive service is always our goal, and we appreciate your feedback.
Best regards,
The Primera Team
Odpowiedź od Primera Technology
Dear Phil,
Thank you so much for your 5-star review. We’re glad to hear you had a great experience with our product quality, online ordering, and delivery. We appreciate your feedback and your support.
Best regards,
The Primera Team
People answer the phone
People answer the phone. Solve issues quickly and are very helpful.
25 marca 2026
Odpowiedź od Primera Technology
Dear Colleen,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re glad to hear that our team was able to assist you quickly and provide helpful service. It's exactly what we strive for!
We truly appreciate your support and look forward to assisting you again soon.
Best regards,
The Primera Team
Primera is Excellent!…
The team at Primera provides excellent service! I have been a satisfied customer for many years now and will continue to be a customer.
10 marca 2026
Odpowiedź od Primera Technology
Dear Karl,
Thank you so much for your kind words and for being a loyal customer over the years—we truly appreciate your continued support.
It’s great to hear that our team has been able to provide you with excellent service. We’re committed to delivering the best possible experience, and feedback like yours means a lot to all of us.
We look forward to continuing to support you for many years to come!
Best regards,
The Primera Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.