I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... Zobacz więcej
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Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... Zobacz więcej
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I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... Zobacz więcej
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Informacje dotyczące firmy
O Primera Technology
Napisane przez firmę
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Napisane przez firmę
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Dane kontaktowe
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Stany Zjednoczone
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great help in locating and ordering needed supplies.
Great help in locating the supplies I needed and the order was placed with no difficulty.and ordering needed a
11 czerwca 2026
Odpowiedź od Primera Technology
Dear John,
We are so happy to hear that you found the supplies you needed and that your ordering experience was easy. Thank you for your kind words!
Sincerely,
The Primera Team
Highly Recommended and Consistently Excellent Service
We’ve been working with Primera for two years, and the experience has always been excellent. Their service is fast, reliable, and consistently professional. Whenever we’ve had a situation or needed support, they’ve helped us resolve it clearly and effectively. We’re very happy with the partnership and highly recommend them.
11 czerwca 2026
Odpowiedź od Primera Technology
Hi Edgar,
We are so pleased to hear about your excellent two-year partnership with us. It's wonderful to know our service has been consistently fast, reliable, and professional, and that we've effectively supported you. We truly appreciate your high recommendation.
Sincerely,
The Primera Team
They\nSet a reminder that I need to…
They Sent a reminder that I need to order.And I kept forgetting I appreciate that.
9 czerwca 2026
Odpowiedź od Primera Technology
Hi Marion,
We're so glad our reminders were helpful! We appreciate you sharing your positive experience with us. Thank you for your feedback!
Sincerely,
The Primera Team
Stellar Service
I have an Eddie Printer. Primera's service is second to NONE! I can chat and have questions answered in real time. When I order supplies, they are delivered in days not weeks. I have only great things to say about this company and its products and people!
9 czerwca 2026
Odpowiedź od Primera Technology
Dear Rebecca,
We are so happy to hear about your positive experience with our service and products! It's wonderful to know that our team could provide real-time assistance and that your supply orders arrive promptly. We truly appreciate your kind words.
Sincerely,
The Primera Team
Odpowiedź od Primera Technology
Hi Keshia,
We're glad to hear your experience was smooth. We appreciate your feedback.
Thank you,
The Primera Team
I have always had excellent customer…
I have always had excellent customer service with Primera!
2 czerwca 2026
Odpowiedź od Primera Technology
Hi Wendy,
We truly appreciate your kind words about our customer service! We are so glad to hear this.
Sincerely,
The Primera Team
Odpowiedź od Primera Technology
Hi Brenda,
We are delighted you had a great experience with our service and fast shipping. Thank you for your kind words.
Sincerely,
The Primera Team
Excellent label stock
I don't buy much but what I do buy comes from Primera ...don't go to Amazon or another second party for your labels , they won't work the same
2 czerwca 2026
Odpowiedź od Primera Technology
Dear Scott,
We're so happy to hear you chose us for your purchases! We truly appreciate your loyalty and positive feedback regarding our labels. Thank you!
Sincerely,
The Primera Team
Odpowiedź od Primera Technology
Dear Victoria,
We apologize for any lack of communication on our part. We'd like to know how we fell short. Please email marketing@primera.com with details if you have the time.
Thank you,
Primera
Dealing with them for almost 2 decades…
Dealing with them for almost 2 decades never ever a problem maybe one or two issues over the decades that were resolved in minutes! The best of the best
30 maja 2026
Odpowiedź od Primera Technology
Hi James,
We truly appreciate your long-standing loyalty and wonderful feedback! We are so glad to know we've consistently met your expectations for nearly two decades. Thank you for your kind words!
Sincerely,
The Primera Team
Very polite and knowlegeable
7 maja 2026
Odpowiedź od Primera Technology
We are so happy to hear that you had a positive experience with us. We appreciate your kind words.
Thank you,
The Primera Team
I forget things
I forget things! Each tech I’ve spoken with has been so helpful. Always patient, kind and knowledgeable while helping me with my tasks.
9 kwietnia 2026
Odpowiedź od Primera Technology
Hi Julie,
We're happy to hear our team has been so helpful and supportive. We appreciate your kind words about their patience and knowledge. Thank you for your feedback!
Sincerely,
The Primera Team
Odpowiedź od Primera Technology
Hi Dylan,
We're glad our store is easy to shop. Thanks for the great review.
Sincerely,
The Primera Team
WORST SERVICE ON EARTH
Cancelled a new order for absolutely no reason and i reordered on the phone and the labels are not ordered bc of an email that i never got to approve the order. disgustingly poor service. and you try to blame it on me!
1 kwietnia 2026
Odpowiedź od Primera Technology
Hi Chris,
We sincerely apologize for any part we played in the breakdown of the order process and for any impression that blame was being placed on you. A customer service representative will be reaching out shortly to discuss a resolution and make this right.
Sincerely,
The Primera Team
Ease of navigating the site and making…
Ease of navigating the site and making the purchase.
30 maja 2026
Odpowiedź od Primera Technology
Dear Trish,
We're glad you found our site easy to navigate and your purchase simple. Thank you for your feedback!
Sincerely,
The Primera Team
I have been a customer of Premera for…
I have been a customer of Premera for almost 30 years! They provide consistently professional, attentive, helpful, and friendly service. Their products are top quality. I have only had a few defects over the years and they are replaced immediately. Thanks Primra!
28 maja 2026
Odpowiedź od Primera Technology
Dear Ramona,
We are so happy to hear about your positive, long-standing experience with us! We truly appreciate your kind words about our service and product quality. Thank you for your loyalty.
Sincerely,
The Primera Team
Easy to search.
30 maja 2026
Odpowiedź od Primera Technology
Dear Lois,
Thank you for the five-star review. We appreciate your feedback.
Sincerely,
The Primera Team
Not off to a good start
Im not off to a good start but look forward to using the printer as I have heard great things. The printer arrived 3 days after scheduled delivery date. The packaging is terrible. The box is way too big and doesn’t secure the printer. For the cost of this equipment, I would expect better care in packing. The foam end caps were completely off of the printer. I hope it works when plug it in.
21 maja 2026
Odpowiedź od Primera Technology
Dear Zoey,
We are sorry to hear about the delivery delay and the condition of the packaging. We understand your concern regarding the printer's safety due to the loose foam. We are actively reviewing our packaging and shipping procedures to prevent such issues in the future. We hope the printer functions perfectly once you set it up.
Sincerely,
The Primera Team
Great customer service.
27 maja 2026
Odpowiedź od Primera Technology
Dear Brandon,
Thanks for the five-star review of our customer service.
Sincerely,
The Primera Team
I had label printer issues and Primera…
I had label printer issues and Primera was the on k y one who saw the problem. My computer guy followed I we'd yo I r instructions and got my label printer working again.
1 maja 2026
Odpowiedź od Primera Technology
Dear Karen,
We are so glad we could help resolve your label printer issues. It's wonderful to know our instructions assisted your computer guy in getting everything working again. Thank you for your kind words!
Sincerely,
The Primera Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.