Prestigehampers Recenzje 

Prestige hamper delivered my order with such careless manner that they left package at the front door way which next to the public road, without giving us any information about the estimated delivery time ( only texted after delivery), and the parcel left to expose to the public, in fact there are plenty of other spots that can provide some shelter or hiding space that the parcel could be put, but they choose the easiest, careless way to drop it, as a consequence of that, the outer cupboard package was ripped off and the entire hamper was stolen! This morning I called the prestige hamper customer service and the guy who answers my phone was such cold blooded and distressful so that I need to attest repeatedly that I’m not talking to a robot. He refused to give any alternative help instead of repeating stressing that this is entirely custom’s responsibility that they can do nothing about it. But it’s obvious that this isn’t entirely custom’s responsibility, at the very least they can let us know when the parcel was picked up by the currier from their site and that it was on the way for delivery. They are entitled to share the responsibility for the way of delivery. Now it’s Christmas and I shall blame “prestige hamper company” who gives me such bad experience this time of the year. I will never buy anything from them in the future neither do I recommend it to anyone else!

I was sent a hamper by a customer. It went to the wrong address, I went to collect it but the house occupants were out so I left a note. They called me and said they had contacted Prestige Hampers numerous times in the end Prestige Hampers told them to
keep it, they did and told me it was very poor quality anyway🤣.
I phoned Prestige they told me tough, not our fault. Thanks and merry Christmas.

Sharp practice.
If I could give them no stars I would.
I bought a Hamper on Saturday and informed them on Sunday that I wanted to cancel it as overnight they had reduced the price by £83, they had arranged delivery for Monday even though I arranged for it to be delivered on the Tuesday.
This company is a SCAM.
Do not use them.

Excellent service helpful and attentive
No hassle in making changes to an error I made on order
Quick and efficient
Highly recommend

Do not buy from this company. Miniature hamper for an extortionate price. When we complained they didn’t care and thought it was good value for money. A mouthful of chocolate in a cheap basket. Do not send them your money. Worth £5-£10 max rather than the £40 they charged us. Hopefully this is the downfall of the company and it won’t be round for much longer to rip off others. Don’t disappoint your loved one this Christmas with one of their hamster sized hampers

Good web site but unable to claim discount that had expired despite email claiming it was valid for weekend.

I live in the States and had a concern about whether the delivery had been made. I received a quick response confirming delivery.

By far, the worst Christmas gifting experience I’ve ever had. Disappointed doesn’t even start it… delivered a WEEK out of date, threatened by customer services staff, awful products that bear zero resemblance to products photographed… poor poor poor

A hamper I recently ordered worth £100 had a failed delivery attempt to the recipient. This was returned to sender via Royal Mail and now prestige hampers have said they will not attempt to redeliver even though I’m happy to pay the postage fee. They won’t issue a refund OR send it again therefore putting me out of pocket with the goods I ordered!

Really poor attitude to customer service, will not be ordering again even after spending thousands over the years with them. Customer lost.

Be careful, if you order a hamper because the person won't be in ... Prestige hampers try to deliver next day, completely ignoring the dates you have selected!!

They say it is to stop Royal Mail Congestion then Royal Mail have to go back every working day - so how does that work!?

I ordered a hamper (ord no:9318358) and didn't realise it wouldn't arrive on time - alot of companies would have said you should have checked, and the one I chose was now out of stock, but a very nice person named Kelly in customer services swapped it for a more expensive product (no extra charge) to make sure it got it there on time - great customer service would recommend highly

Spent over £116 on a hamper for a Christmas present,delivery date was 23rd December.It came a week earlier than the day that was chosen which was a bit disappointing as it’s spoilt the surprise a bit.They said it was to avoid the peak time rush but why would you offer me that date then? Why ask for a specific date when they’re gonna send it whenever they want anyway.
I’ve bought gifts from this site many times before and consider go elsewhere next time ,it’s left a sour taste in my mouth.

I was very pleased with the photos of hampers etc. on your website, along with prices.
I am sure the cheese and wine will be delicious, thank you.

Easy to use .great selection and great service

AS an 83 year old grandma it just takes me longer to navigate all the questions and check things, but I got there! it was reassuring to get the information that my address was not the one the hamper would be sent to. This has not been the case with other companies. So thanks for that. Martha

Offered me all sorts of credits then could not use them.
They apologised about the IT system issues but no refund.
Web site is designed in such a way that infuriates me wasting my time because of the super complicated structure.
Never again from a very dissatisfied customer.

I have used Prestige hampers for years and have been very happy- until I tried to contact them about a wrong delivery address. The 0800 number can't be called from Australia - so I immediately emailed and tried all their social media to alert them. I got my family in the UK to call the number, but 3 of them were on hold for hours and never got through. When they finally responded, by email they said it was too late - the package was sent 'as per their policy' and then copy and pasted 'the policy' which says to CONTACT THEM if there is an error! Unfortunately, you cant contact them from UK or Australia . If they do reach out, or try to help, I will amend this review. Otherwise I will try and find a different supplier for next year with better customer service.

After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I was left feeling very happy! The correct hamper has now been received.

Job well done - again! :)

very disappointing. for 75 british pounds i see very little. some crackers (tiny and cheap). some cheese crackers, a tiny hotel jam and marmalade, 2 tiny bottles of "pop", teabags,some wafers and an idividual xmas pud! possibly the worst hamper i have ever received! a real shame! will inform the sender not to use again as value isnt there! didnt even come in a hamper! just a cardboard box! a great shame... wouldnt and couldnt recomend at all... very sad and a let down! sorry but just being honest.