I ordered flowers and birthday cake for my sister who is also recovering from surgery. 3 attempts were made to deliver the flowers. For one reason or another these deliveries failed. It was not a refl... Zobacz więcej
Reakcja na opinię
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I would highly recommend this wonderful company. I placed an order (#9935153) to be delivered to my Aunt for her 94th birthday however, I mistakenly put the wrong house number on the order, so it was... Zobacz więcej
Reakcja na opinię
Easy to use website. Gifts for a particular occasion well curated. Delivered on time. Can’t ask for more.
Reakcja na opinię
Having spent hundreds of pounds with this company I was saddened by the poor attitude of their customer support. Having made a recent order their chosen courier failed to deliver on 3 seperate occassi... Zobacz więcej
Reakcja na opinię
3,8
Dobra
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Well curated. Easy to use.
Easy to use website. Gifts for a particular occasion well curated. Delivered on time. Can’t ask for more.
15 września 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Grant,
We're so happy to hear you found our website easy to use and our gift selections well-curated. We're also glad your delivery arrived on time! Thank you for your wonderful feedback.
Kind regards,
Katie
Hamper was fantastic and delivered on…
Hamper was fantastic and delivered on time.
14 września 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Randall,
We are so happy to hear that our hamper was fantastic and delivered on time for you. We truly appreciate your wonderful feedback!
Kind regards,
Rosie
The company's advertising was clear and…
The company's advertising was clear and simple to order from. Speed of delivery was excellent.
3 września 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Patrick,
We're so glad to hear that our advertising was clear and that your order arrived quickly. We appreciate your positive feedback!
Kind regards,
Rosie
Ordering was smooth and I appreciated…
Ordering was smooth and I appreciated that the delivery address phone number was taken as other companies in my experience just dump fruit baskets on the Care home doorstep to be forgotten & stolen very reassuring I feel this company really cares about getting my order to the recipient!
9 września 2026
Odpowiedź od Prestigehampers
Hello Helen,
We are so happy to hear that your ordering experience was smooth and reassuring. We truly care about ensuring every order reaches its intended recipient safely and securely. Thank you for your wonderful feedback!
Kind regards,
Rosie
Professional & Considerate company
I would highly recommend this wonderful company. I placed an order (#9935153) to be delivered to my Aunt for her 94th birthday however, I mistakenly put the wrong house number on the order, so it was returned back to Prestigehampers. I reached out to them via email to ask if there was any way that this order could be re-sent to my aunt. Sarah B. assisted me and was so very kind and helpful. I explained to her that it was my mistake, but that I had used them several times in the past and since the parcel was returned to them, un-opened (and there was nothing perishable), could they please re-send it. Sarah B. worked her magic and made it happen. Sarah was very professional, courteous & efficient and truly turned a very stressful and upsetting situation for me, into a happy & grateful experience. In this day & age when many companies wouldn't necessarily have helped or cared, it was so refreshing to be heard and helped.
7 września 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Lisa,
We are so happy to hear about your positive experience with us! It truly brightens our day to know that we could turn a stressful situation into a happy one for you and your aunt. We are committed to providing exceptional service, and we are glad that our team member was able to assist you so effectively. Thank you for your continued loyalty and for sharing such wonderful feedback. We appreciate your kind words.
Kind regards,
Tom
Quick to respond and resolve a problem
I ordered flowers and birthday cake for my sister who is also recovering from surgery. 3 attempts were made to deliver the flowers. For one reason or another these deliveries failed. It was not a reflection on Prestige Hampers but the courier not allowing enough time to answer the door. I was disappointed so emailed Prestige Hampers to let them know about the issue rather than to complain. Their response was fabulous. Quick to reply and offered to resend the delivery which arrived safe and sound. Fine example of what you do to sort it out when things go wrong. Overall I’m very pleased.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Diane,
We truly appreciate you taking the time to share your experience with us. We're glad we could resolve the delivery issue and that your sister ultimately received her flowers and cake safely. We always aim to ensure our customers are pleased, especially during sensitive times. Your feedback helps us improve our services.
Kind regards,
Rosie
Perfect gift for my elderly mother
Perfect gift for my elderly mother, fresh fruit and cheese, all top quality. Delivered quickly and exactly as advised. She loved it and said the presentation was really good too.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Carol,
We are so happy to hear your mother enjoyed her gift! It's wonderful to know the fruit, cheese, and presentation were all top quality and delivered quickly. Thank you for your kind words.
Kind regards,
Rosie
Very good service
It was great with Megan to help me sort out things. Really appreciated it.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Jack,
Thank you for your review.
We're so glad to hear that our team was able to assist you effectively. Your appreciation means a lot to us.
Kind regards,
Rosie
Speedy delivery
Speedy delivery. Great choice of hampers. Gratefully received by recipient
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Debbie,
We're so happy to hear that the delivery was speedy and that the recipient loved their hamper! We appreciate your kind words.
Kind regards,
Rosie
Very pleased once again.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello,
We are so glad to hear that we were able to please you once again. Thank you for your wonderful feedback!
Kind regards,
Tom
Great Choice.
Prestige Flowers And Hampers Were A Good Impressive Choice For My Cocktail Party. Lovely. Thank You.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Morine,
We are so pleased to hear that our flowers and hampers were a great choice for your cocktail party. Thank you for your lovely feedback!
Kind regards,
Tom
Nice products/gift cards/service
Many nice products, nice gift cards and a web page which is easy to use. And they deliver fast. And this time also to a guest at a London hotel. Nothing less than perfect. Thanks
29 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello,
We're so happy to hear you appreciate our products, gift cards, and user-friendly website! We're especially pleased that our fast delivery, even to a London hotel guest, met your expectations. Thank you for your wonderful feedback!
Kind regards,
Rosie
great price and service by Prestige
great price and service by Prestige
the hamper was delivered in good time and great care was taken to ensure the delivery was made in a safe fashion
24 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Michael,
We're so glad to hear you were pleased with the price and service from Prestige! We appreciate you acknowledging our careful delivery.
Kind regards,
Rosie
Easy to use website
Easy to use website, friendly and professional staff. Prompt delivery
31 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Shamila,
We're so happy to hear you found our website easy to use and our staff friendly. We appreciate your kind words about our prompt delivery!
Kind regards,
Tom
Very pleased with the service and the…
Very pleased with the service and the goods. Definitely recommend this company 100%
22 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Bernadette,
We are so happy to hear that you were pleased with our service and goods! We appreciate your recommendation.
Kind regards,
Rosie
Great experience
Great experience. Family thrilled with their hamper arrived on time. Great service
22 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Stephanie,
We are so pleased to hear your family loved their hamper and that it arrived promptly. We appreciate your kind words about our service!
Kind regards,
Tom
Birthday bonus
Ordered 2 hampers for birthdays. Both arrived on scheduled date; recipients weren’t indoors but hampers left in “safe place” and I was advised of this. I, in turn, let them know, They tell me goods were high quality. Very pleased.
17 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Diane,
We are so pleased to hear that your gift hampers arrived safely and that the recipients were happy with the high-quality goods. Thank you for sharing your positive experience with us!
Kind regards,
Tom
I had a issue with delivery but thank…
I had a issue with delivery but thank you to Ruby she sorted it so quick
What a good service I must say thank you joseph roff
24 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello Joseph,
We are so glad our team could quickly resolve your delivery issue. We appreciate you sharing your positive experience with us!
Kind regards,
Rosie
Ordered 2 hampers, only 1 was delivered and they didn't care
I ordered 2 hampers from Prestige Hampers. One to Seven Oaks which arrived and was excellent. The other one to Maidstone, was not delivered and "returned" to prestige hampers as there was no one to receive it at the address given.
I contacted them and asked could it be re-sent, they said no as it went to a separate warehouse and as it was food it couldn't be sent out again. I contacted the people who I sent it to, who have a camera doorbell, they said no one had come to the house on the day in question.
I re-contacted prestige hampers and they said it was a 3rd party issue for the royal mail and there was nothing that could be done. But they'd give me money off my next order. So they're success rate for hamper delivery is 50%, I wouldn't recommend them as they just did not deal with the issue and I followed up with them on a number of occasions. They didn’t care. Saying there is nothing you can do it is a matter for the Royal Maile, is not of any use, and the "address unknown" is new information as I was told there was no one there. The address is not unknown, when I visited the family I used the address to find their house.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello,
Thank you for taking the time to leave a review.
We're pleased to hear that one of your hampers was delivered successfully and was well received.
Unfortunately, the hamper being delivered to Maidstone was returned to us after the courier recorded the parcel as "addressee unknown." In situations like this, we have to rely on the delivery information provided at the time the order is placed.
As our customer support team previously explained, we were unable to resend the hamper because the contents were perishable and could no longer be safely delivered. However, as a gesture of goodwill, we credited the full value of the hamper to your account, and this resolution was accepted.
While we understand your disappointment with the original delivery issue, we do feel that a 1-star review is not reflective of how the matter was handled. The order was placed over a month ago, and our customer support team worked to resolve the issue promptly by offering a full account credit as a gesture of goodwill.
Kind regards,
Rosie
I received an email showing a 10%…Reduction Accepted.
I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance was undertaken by Kyle.k. Thank you.
20 lipca 2026
Opinia niezależna
Odpowiedź od Prestigehampers
Hello.
We are happy to hear that our team was able to assist you with the discount and arrange a refund. We appreciate you bringing this to our attention and thank you for your positive feedback regarding the support you received.
Kind regards,
Tom
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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