Premiumeditiongames Recenzje 

I pre-ordered a physical edition of Tadpole Treble in April 2024. They said the lead time was 6–8 months. They blow past that time frame with zero communication. Website still says that they are "preparing these items for shipping."

I move in early 2025. I ask their customer service to update my address on the order and ask for an estimate time for the games release. They update the address, but don't give me a solid date for my order.

Finally, May 2026, there's an email about the game being cancelled, and instead of refunding me proactively, they say I have to contact *them* to request a refund, and they say that they might decide that the only form my refund can take is a different video game than the one I purchased.

I only bought from them specifically because I like the developer of the the game I pre-ordered. I've never heard of the other games in their catalog, and while a few are highly rated, I don't want them to give me a different game. I want my money back.

So I contact them to request my refund, and now we see whether they (1) refund me, (2) try to fob off another game on me, or (3) ignore me altogether. Based on what I've heard from others in the same boat, I'm expecting 3.

Really bad customer service and shady business practices all-around.

DO NOT PREORDER FROM PREMIUM EDITION GAMES! There is a very high likelihood you won't get your game shipped!! Some people are waiting for 3 years or more for what was promised for their pre-ordered games. If you inquire about the delay, they will tell you the same thing every time - that they are waiting for the game to be 100 percent ready blah blah balh. That's basically it. No real detail as to why the delay is so long. And get this, if you ask for a cancelation, they will reserve the right to delete your account and keep the money. HOW IS THIS EVEN LEGAL? I REPEAT! DO NOT ORDER ANYTHING FROM THESE SCAMMERS! If you are desperate for one of their older releases, then use another marketplace. I pre-ordered a game in November 2024, trust pilot won't let me set the experience date for the item.

Ordered phoenotopia awakening 2 years ago and still no communication on release other than TBD. Still happy to take more orders on their website though after shipping nothing. More BS about tariffs. They do not offer cancellations or refunds unless you show a receipt of you purchasing it physically elsewhere, likely because they already spent all the money. Scammed out of $120. Hopefully more people catch on to this Ponzi scheme.

Ordered Turbo Kid in November 2024, it’s now October 2025 and they still don’t know when it will be ready. Happy to take the money up front and don’t offer any updates. It’s been available digitally for months. What kind of business model is this?
***Update it’s now March 2026, still no update!***

The no cancelation on pre-orders should've been my red flag. I didn't take notice, though. I've been hearing some people not gettting a game that they pre-ordered a couple years back from today. I am at the point of not even trying with them anymore. They scammed me out of 55 dollars. I'll never use their services again. They have no intention of shipping out product even when the game is available digitally. They claim to "wait until the best possible version of a game can be shipped". Load of BS.

Pre-Ordered Phoenotopia PS4 game in February 2023, now a year and a half later still no sign of it , they dont even know the release date yet. Scammers

Plies be warned Tay do Not
include DDP in there international Shipping :(
Or VAT Tax, if you live in EU :(

And dont care there Not allowed to
Seal to EU whiteout VAT/DDP Tax ?...

owh and if you wont a Refund its sorry
we dont Refund the Shipping :(
That By the way is so expensive you wot
believe it included DDP Tax = VAT
But it Dos not :(

So you left wit Paying the Expensive
Handling Fee + 25% VAT Tax
to Get your Game :(

Or Lat the Post Retuned it and Hop
you get the Refund for the Game?
and loss money on the Expensive shipping :(

owh and if They dont like your response
there Costumer Support just ignores you :(

So if you Bay from Premium Edition Games
Pot Money aside for the Expensive
import/Handling Fees & 25% Tax :(