Premier Polytunnels Ltd Recenzje 

49
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very helpful and knowledgeable when working out what size of poly tunnel cover I needed. The covering instruction video on Youtube made what could have been a stressful job, relatively easy and I'm ve... Zobacz więcej

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Oceniono na 5 z 5

Our polytunnel is for an indoor/outside community space on our community growing project. We have had a seamless and professional service on the ordering side and the guys who did the install worked l... Zobacz więcej

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Oceniono na 5 z 5

I've left a review online, but I'm happy to leave one here too. I bought a 10ft x 20ft polytunnel in June and I couldn't be happier with the whole experience with Premier Polytunnels. The website... Zobacz więcej

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Oceniono na 5 z 5

My experience with Premier Polytunnels has been five star. Communication has been excellent. My polytunnel kit is exactly what I had been looking for. It replaced a poor quality green one and it’s s... Zobacz więcej

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Informacje dotyczące firmy

  1. Dostawca budynków ogrodowych
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  3. Szklarnia

Napisane przez firmę

Premier Polytunnels is a family run business with more than 35 years experience in the design and development of polytunnels. We use our expertise to bring you a stronger, more reliable, top quality, affordable polytunnel - all backed up by the very best customer service.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

49 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(49)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

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Oceniono na 5 z 5

Customer service heaven

I recently contacted Premier Polytunnels, initially after some construction advice. I spoke with a lovely lady in the office who was very helpful and invited me down to their site to have a look at what they had to offer. Being a typical tight Yorkshiremen, I didn't intend on buying one just picking their brains on how to do it on the cheap. All the staff on site were very helpful and gave me plenty of advice.
I strongly believe that good customer service creates you buisness.... by the end of the day I ended up buying one of the products....need I say more.
My plants will now reap the rewards! Many thanks

13 września 2023
Opinia niezależna
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Odpowiedź od Premier Polytunnels Ltd

Thank you for your great feedback, Robbie. We're always happy to help.

Oceniono na 5 z 5

Highly recommended

Professional, friendly and always happy to help.
Would highly recommend.

11 października 2023
Opinia niezależna
Logo Premier Polytunnels Ltd

Odpowiedź od Premier Polytunnels Ltd

Thank you for your great feedback, Jonathan.

Oceniono na 5 z 5

Absolutely brilliant company

Absolutely brilliant company. They couldn't do enough for me and nothing was too much. I would highly recommend using them!

20 października 2023
Opinia niezależna
Logo Premier Polytunnels Ltd

Odpowiedź od Premier Polytunnels Ltd

Thank you for your great feedback, Sean.

Oceniono na 5 z 5

Fantastic company

Fantastic company. I went into this purchase as a complete novice and I found all the help I could’ve possibly wished for. They are friendly, knowledgable and helpful. I had several conversations with a young lady named Debbie, and was guided through the whole process of choosing what I needed and tadvice on how myself and my husband could construct the polytunnel. I would wholeheartedly recommend this business to anyone .

17 października 2023
Opinia niezależna
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Odpowiedź od Premier Polytunnels Ltd

Thank you for your great feedback.

Oceniono na 1 z 5

Rude, untidy and unprofessional

The men who came to fit the polytunnel were lovely but they left a complete mess behind them and items got damaged because they were left out in the rain. Deborah in the office is incredibly rude and unpleasant. I would not use them ever again.

11 października 2023
Opinia niezależna
Logo Premier Polytunnels Ltd

Odpowiedź od Premier Polytunnels Ltd

Thank you for your feedback - we take all feedback very seriously.
We are not surprised to receive your review, however, we must reply to your review which is entirely unfair and untrue.
Your husband contacted us in July to ask us to refurbish and re-cover your old polytunnel (not supplied by ourselves). He provided photos, showing the deteriorated state of the tunnel.
We provided a quote for materials and 1-day of construction (with our first availability being October), which was accepted by your husband.
We contacted your husband in Oct to arrange a day for construction. Our quote stated that the 1-day construction was based on the tunnel being stripped back ready for our arrival on site. Your husband had missed this and, as you were away on holiday and he said he did not have time to do this, he requested that we strip the tunnel, increasing time on site to 2-days.
We arrived on Weds 11th Oct to strip the tunnel and begin the refurbishment. We were back on site on Thurs 12th Oct to re-cover the tunnel and complete the work.
As stated on our invoice, payment of construction is due and owing on completion. We emailed you on Fri 13th Oct with payment details. You emailed back to clarify the price.
We then called you on Weds 18th Oct to check you had received our email, clarifying the balance due and owing. You said payment would be made by the end of the week and we thanked you.
You then sent us an email later raising 2 issues - We were surprised to receive your email as you had not raised any concerns during our 2 days on site, in your email, or during our phone call.
Your first issue was that you believed our team had left gardening products outside the tunnel which you say were rained on and blown around, leaving the site untidy - We strongly refute this claim and can say with certainty that the only items left outside the polytunnel were the items which were already outside upon our arrival, and which are shown to be outside in the photos provided in July.
Your second issue was you believe the doors should have a bolt on the inside and outside, which we advised that although this is not normal practice, you can certainly add extra bolts if you wish.
In addition to confirming that we did not move and leave anything outside the polytunnel, we also pointed out that we did leave the site tidy and removed all the waste from site. Our quote states that waste will be left in a neat pile for the customer to remove, or that if you want us to take it away, there is a charge for this (as we cannot take waste to the tip free of charge). Our team filled our van with the waste and we did not charge for taking it away.
We did not mention during our communication with you but will note now, we also ensured the water and electrics in the tunnel were in place and working before we left - We are not plumbers or electricians and would not usually be involved with these works, however our team always go above and beyond.
You then emailed us again today to say that your gardening products had been rained on, that you “know” polytunnel doors should have a bolt on the inside and outside, and that you pay bills at the end of the month.
We believe that a friendly phone conversation is the best way to deal with any concerns, so that issues can be discussed and resolved amicably. Therefore, Deborah tried to call you, however you did not answer. She was able to get an answer from your husband. Deborah and your husband have had numerous friendly conversations by phone and email before today. She said “hello, I’m just calling as we’re having a little issue regarding the payment”. He replied “you stop right there, lady. I’m telling you right now, lady, if you want my wife to make the payment, you’ll have to chase her for it”. We ended the call.
It is a shame you felt the need to leave an unfair, untrue and potentially damaging review for a hard-working small business who went above and beyond for you, from start to finish.

Oceniono na 5 z 5

100% happy

I could not recommend this company greater to any current or future people wishing for a polytunnel.
Having discussed my requirements with many companies, Premier Polytunnels were the only ones willing to work with me to provide what I needed.
An outstanding company with even better staff. Thank you.

2 maja 2018
Opinia niezależna
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Odpowiedź od Premier Polytunnels Ltd

Thank you for your great feedback, Steve.

Oceniono na 1 z 5

PLEASE PLEASE PLEASE READ THIS BEFORE…

PLEASE PLEASE PLEASE READ THIS BEFORE DOING BUSINESS WITH THIS COMPANY. Knowing nothing about polytunnels I went to this company . WHAT A MISTAKE. I arranged to purchase a used frame and skin for £1200. I then agreed to another £1000 for them to construct. Things went sour very quickly due to their inability to carry out the task. It appeared to me that the director Martin Woods had made the agreement but his daughter did not think they were being paid enough. We requested that they put right the numerous mistakes and complete the the job arranged. They made excuse after excuse . For example, they could not continue work due the presence of a large rock which their "team" could not remove and work halted until "we" removed it. I am 59 and my wife is 57. With the use of a timber fulcrum the rock which was no bigger than a 56lb bag of potatoes was removed. They built the tunnel in the wrong place after specific instructions. They then damaged the footings and left the structure unstable. At this point they walked off the job citing that we were being unreasonable in requesting the faults be put right. The job was successfully completed by anther company. Premier polytunnels then sent an invoice for the full job. They then took us to court and the judge ordered that we pay for only the materials supplied . She through out their ridiculous claim for labour,profit,and court costs. During the hearing the two directors Deborah Wood and her father Martin Wood openly told lies to the judge on numerous occasions. I then wrote a review on their company website as I do not want anyone else to be taken in by this company. Whilst looking through previous reviews made by " customers" on their website it became apparent that Deborah and Martin Wood were posting glowing reviews of their business posing as customers. I have informed trading standards and the advertising authority of their immoral behavior. I contacted the company and informed that I was aware of the murderous "glowing" reviews which had been posted shortly after my negative contribution . Amazingly, I then had a visit from the police as they had complained of harassment. It's fair to say that once the situation was explained to the police they were in possession of the full facts instead of comments made by persons who had previously been shown to have LIED to a judge.
Obviously it's up to the reader to make an informed choice when purchasing a service or product , however companies should be aware that consumers have the right to name and shame when that service or product is of such a poor standard that it is dangerous. In my dealings with premier polytunnels Ltd of Barnoldswick I can truly state and prove that they are LIARS, DISHONEST,UNPROFESSIONAL AND INCOMPETENT.

17 kwietnia 2018
Opinia niezależna
Oceniono na 4 z 5

Good Price, Poor Instructions

I bought a 12x20ft PT from Premier in Sept. Cost was about £580, with free postage. This was considerably cheaper than the competitors, I think around £150. It arrived in about 1 week.

All the parts of the PT look to be good. quality.

The only thing that let it down was the instructions were not specific to my PT and size. They were also hard to follow, and in one place were incorrect. If a friend who has built two before didn't help I wouldn't have been able to get it up. They do offer a free support line, but I didn't use it. This is an area this company really needs to improve on. Otherwise I would have given them 5 stars.

19 lipca 2013
Opinia niezależna
Logo Premier Polytunnels Ltd

Odpowiedź od Premier Polytunnels Ltd

Thank you for your great feedback, Wayne.

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