Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Third order best balue, best quality, best service. I refuse to purchase from anywhere else, online or in person. Super speedy delivery and items are always secure and well packaged. As... Zobacz więcej

Oceniono na 5 z 5

I ignored the bad reviews and just went for it. Messaged via WhatsApp to see if my cigs was available before purchasing. Kind guy who replied. Ordered on the 14th April and they've arrived the 16th Ap... Zobacz więcej

Oceniono na 2 z 5

Paid for Royal Mail Tracked 24 delivery but didn't receive the item until 4 days later. Checked tracking and Royal Mail hadn't been given the parcel, meaning it hadn't been posted by Power Vape Shop... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Bought two al fakher vapes. After 20 days of no updates the finally replied to my mail saying the vapes where disposed of at customs. They offered me a coupon and free disposables on my next purchase... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami

Napisane przez firmę

Power Vape Shop is a UK-based vape retailer offering a wide selection of high-quality vaping products at affordable prices, both online (Shipping all over the UK & Europe) and in-store (Preston). We serve customers across the UK and Europe with premium legal big puff disposable vapes, e-liquids, vape kits, coils, and accessories from leading brands. Whether you’re shopping through our easy-to-use website or visiting us in person, we’re committed to delivering a smooth, reliable, and satisfying experience. Our products are 100% authentic, carefully sourced, and regularly updated to include the latest legal and compliant vape options; including reusable pod systems and refillable disposables suitable for post-ban UK regulations. With fast shipping, responsive customer service, and a dedication to your satisfaction, Power Vape Shop is here to meet all your vaping needs , without breaking the bank.


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

70 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I ignored the bad reviews and just went…

I ignored the bad reviews and just went for it. Messaged via WhatsApp to see if my cigs was available before purchasing. Kind guy who replied. Ordered on the 14th April and they've arrived the 16th April. Excellent service. Had no bother what's so ever. I think just double check the availability before buying. Would order from again deffinatly. Been struggling to find the cigarettes I want to been able to get them at a very low price, cheapest I've paid was amazing. Thankyou for the fabulous service!!! 5🌟 🌟 🌟 🌟 🌟

16 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Third order. OUTSTANDING SERVICE

Third order

best balue, best quality, best service. I refuse to purchase from anywhere else, online or in person. Super speedy delivery and items are always secure and well packaged.

As always the guys threw in some much appreciated freebies! Itsnice to be able
To try something different (especially if its free ;) ) and to be honest, it makes the experience of ordering so mic more fun and exciting!

Fasih is always on hand to answer any queries about up to date stock levels.

I made a mistake in my order this time buti messaged him and he said absolutely no worries, he manually noted what i actually wanted and made sure the right items were sent.

Absolutely next level service! Thank you so much!

2 marca 2026
Opinia niezależna
Oceniono na 2 z 5

Item not sent on time. No refund or apology offered

Paid for Royal Mail Tracked 24 delivery but didn't receive the item until 4 days later. Checked tracking and Royal Mail hadn't been given the parcel, meaning it hadn't been posted by Power Vape Shop. Contacted them via WhatsApp and they blamed Royal Mail for it despite tracking showing they hadn't been handed the package by the sender.

Was not offered any gestures of good will nor was I offered a refund of the postage costs despite not getting the service I paid for.

2 lutego 2026
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi Scott,

We’re really sorry to hear about your experience and completely understand your frustration, especially after paying for Tracked 24 delivery and not receiving the service you expected.

We apologise for the delay and for any confusion caused regarding the tracking information. You’re right to expect a better level of service, and we’re sorry this wasn’t handled as it should have been.

If this hasn’t been addressed yet, please email us at contact@powervapeshop.co.uk
with your order number and best contact number, or WhatsApp us on +44 7444 092168. A member of our team will call you as soon as possible to review this properly and arrange suitable compensation for the inconvenience caused.

Thank you for your feedback — we’d really like the opportunity to make this right.

— Power Vape Shop Team

Oceniono na 5 z 5

I've been a customer of PowerVapes for…

I've been a customer of PowerVapes for almost a year now.
I searched the whole internet for genuine vape merchants that would sell GENUINE AlFakher vapes, and could only find these guys.

Never had any issues with their delivery. The ordering process is seamless and fast. They provide live tracking thru RoyalMail. And their whatsapp customer service line was always open for any questions.
Despite being an international customer of theirs, they always satisfied my needs without fail.

16 stycznia 2026
Opinia niezależna
Oceniono na 2 z 5

I ordered a Christmas edition vape

I ordered a Christmas edition vape, and got sent the wrong one, I.have tried to contact the store but I just get ignored

11 grudnia 2025
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi Lisa,

We’re really sorry to hear that you received the wrong Christmas Edition vape and that you felt ignored when trying to contact us. That’s certainly not the experience we want for our customers.

If this hasn’t been resolved yet, please email us at contact@powervapeshop.co.uk
with your order number and best contact number, or WhatsApp us on +44 7444 092168. A member of our team will call you as soon as possible to sort this out and make it right for you.

Thank you for bringing this to our attention, we’d really appreciate the chance to resolve this properly.

— Power Vape Shop Team

Oceniono na 1 z 5

First time I ordered I had no tracking…

First time I ordered I had no tracking or dispatch information sent to me, I contacted via WhatsApp and was told they were waiting the stock not long after I received an email from DPD and got my order next day I understand stock issues happen so decided to give them another shot. On my order it says 2-3 business days delivery time nearly 2 weeks later and I’m still waiting no clear updates given by WhatsApp except no update yet. Don’t understand why items are on sale if they don’t hold the current stock. I recommend someone contacts me directly about this and has it shipped out in the next 24 hours. #9538

3 listopada 2025
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi Connor,

We sincerely apologise once again for the earlier inconvenience and truly appreciate you giving us a second chance. We’re glad we were able to connect and offer a gesture of goodwill, but we also understand your frustration and take your feedback seriously.

For your next order, please send us a screenshot of this review via WhatsApp at +44 7444 092168 or email us at contact@powervapeshop.co.uk
before placing it, and we’ll make sure to make it right for you with a special discount as our way of thanking you for your patience and understanding.

Thank you so much for trusting us again, we’ll do our best to ensure your next experience is smooth and satisfying.

— Power Vape Shop Team

Oceniono na 5 z 5

Best Seller

Best Seller with instant replies about your order. Great customer service, any doubts or unsatisfied with order, seller is always there to satisfy with your orders. 10/10 highly recommended.

30 października 2025
Opinia niezależna
Oceniono na 1 z 5

No reply

No reply, no shipment — I honestly can’t believe they’re repeating the same thing again.

30 października 2025
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi Sukyung,

We’re really sorry to hear about your past experience, that’s certainly not the level of service we aim to provide.

If this issue hasn’t been resolved yet, please email us at contact@powervapeshop.co.uk
with your order number and best contact number, or WhatsApp us on +44 7444 092168. A member of our team will gladly call you and sort this out for you, along with a goodwill gesture for the inconvenience.

Thank you for sharing your feedback, we appreciate the chance to make things right if needed.

— Power Vape Shop Team

Oceniono na 5 z 5

Reliable Vaping retailer from The United Kingdom

Hello my Name is FASIH and first of all; I am a returning customer with at least 8-9 Orders now and will stay thair customer with pleasure for ages! The prices are very affordable and I recommend to take little more than you actually planned to buy as you will not regret having some extra stuff while the next Delivery IS coming. People with Long Order History all know that parcels from UK always takes little longer, dont worry ITS Always Like this. Just dont make the poor Guys from Pover Vapes Shop crazy by spamming them with stupid unnecessary questions from even much mooore stupid people (you; the Reader)like: No Updates of Tracking bla bla, Not fair prices bla bla, but I ordered different stuff and so on and so on.
Honestly: If I would read all this comments, I wouldnt want to answer ON them too, AS 99% of the Problems resolves by time and by themselves!
The Same stupid customers complaining here all. Post one Bad Feedback after another BUT NEVER POST WHY THEY COME BACK TO THIS SHOP AGAIN AND AGAIN! WHY YOU IDIOTS,WHY?
I AS a healthy Person think, or If I dont Like a Shop: conclusion: I would never come Back again one WEEK later and Order again Just very little AS usual this jerks do..only for getting the ill Idea to complain for honestly Nothing(in REALITY that are their usless lives they complain about! The Pover Vapes Shop has Nothing to do with this poor creatutes.
Their products are good, to excellent. And I personally recommend to Order those vapes WHO have 2 time 10ml liquid Containers inside the vapes. Those are the best and you will never complain again If you follow my advice! None of the Rest can top this ones. And Hayati, actually all of them IS MY Brand of choice, beside SOME other amazing products they sell. Give this Shop a honest Chance to proove themselves and you will see their products are witouth bullshit good stuff!
To all the haters Out there coming back again and again: the real Problem are Not the Vapes you buy, IT IS your small bird brain THINKING to BE the SMARTEST by doing what they want. But all what you need IS Not spamming this poor Shop with Messages that doesnt even Care yourself but your unfulfilled, primitive lifes!
In your Case I would Stop writing Bad Reviews for NO REASON and give this Vaping SHOP a real Chance!
The more I orderin this shop, the more I learn about real Vaping and each Order is a real pleasure! For sure!
Love this Guys: friendly, quick replying, ready to Help when customs making Problems and many more positive adjectives!
I GIVE them ⭐⭐⭐⭐⭐ Stars Out of five and will definitely Order my Vaping Accessoires only in !POVER VAPE SHOP!🤩

28 października 2025
Opinia niezależna
Oceniono na 1 z 5

Very poor experience.

Out of two orders I placed, nothing was in stock even though the items were listed as available and paid for. It took 4 days of chasing before anyone replied to my messages, and the refund process took another 7 days. Customer service was unprofessional and overall the experience was very disappointing.

28 sierpnia 2025
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi ,

We’re really sorry to hear about your experience and completely understand your frustration regarding the stock availability, communication delays, and refund process. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.

Please drop us a WhatsApp message on +44 7444 092168 with your order number, and our team will get back to you right away. We’d also like to compensate you for the inconvenience with a freebie as a gesture of goodwill.

Thank you for bringing this to our attention — we truly appreciate your patience and the chance to make things right.

— Power Vape Shop Team

Oceniono na 3 z 5

Received wrong order, mistake not rectified fully but a gesture of goodwill was offered....

Received wrong order. Company didn't want to rectify their mistake and just stopped responding to my emails.
Update to my review. Eventually the company responded again, have been apologetic , they have offered me a gesture of goodwill, a single 30K vape to modify my review.... My whole order that was wrong was more than 1 vape ( It was 7ish ). So since they have actually responded, eventually, and offered some sorts of understanding, I have not went the route of reporting them to trading standards and modified my review from 1 star to 3 stars. Hopefully next order is not going to be a disappointment. Please treat every customer with respect...

23 czerwca 2025
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi Daivydas,

We sincerely apologise once again for the earlier inconvenience and truly appreciate you giving us a second chance. We’re glad we were able to connect and offer a gesture of goodwill, but we also understand your frustration and take your feedback seriously.

For your next order, please send us a screenshot of this review via WhatsApp at +44 7444 092168 or email us at contact@powervapeshop.co.uk
before placing it, and we’ll make sure to make it right for you with a special discount as our way of thanking you for your patience and understanding.

Thank you so much for trusting us again, we’ll do our best to ensure your next experience is smooth and satisfying.

— Power Vape Shop Team

Oceniono na 1 z 5

I have paid money from 4th of August…

I have paid money from 4th of August and today is the 16 of August, until now i didn't receive my order. 12th days gone without receive my order i think that's bad situation for company to do that for their customers. I recommend anyone not buying from this company never

16 sierpnia 2025
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi Amir,

We’re really sorry to hear about your experience and understand how frustrating it must be to wait this long without receiving your order. This is not the level of service we aim to provide, and we sincerely apologise for the delay.

Please email us at contact@powervapeshop.co.uk
with your order number and best contact number, or WhatsApp us on +44 7444 092168. A member of our team will call you as soon as possible to investigate the delay and get this resolved quickly.

We’d also like to offer you a goodwill gesture to compensate for the inconvenience caused.

— Power Vape Shop Team

Oceniono na 1 z 5

Awful

Awful. Never sent my order and wont give me a refund. They replied to my first 2 emails and acknowledged my order however Ive now asked 5 times for my money back over email and whatsapp and theyre ignoring all messages. Im now going to have to put a claim in through the bank.. Dont be fooled by the response they're giving on here because theyre still not sorting the problems!

31 lipca 2025
Opinia niezależna
Logo Power Vape Shop

Odpowiedź od Power Vape Shop

Hi Sarah,

We’re really sorry to hear about your experience and completely understand your frustration regarding the delay and lack of communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.

Please email us at contact@powervapeshop.co.uk
with your order number and best contact number, or WhatsApp us on +44 7444 092168. A member of our team will call you as soon as possible to review your case, process your refund if it hasn’t been done yet, and offer a goodwill gesture to compensate for the trouble caused.

We genuinely value your feedback and would like the opportunity to make things right.

— Power Vape Shop Team

Oceniono na 1 z 5

PLEASE LISTEN TO THE BAD REVIEWS !!!

PLEASE LISTEN TO THE BAD REVIEWS !!!!

I placed an order for a product that was advertised as "in stock," only to be told after payment that it wasn't available. They ignored my messages, their phone was off, and no one replied on WhatsApp. I had to chase them just to get updates, and they held on to my money, refusing refund.

After looking into it, I found many other people had the exact same experience — this seems to be a recurring tactic.

Completely unprofessional and dishonest. I would not trust this business again.

8 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great experience

I almost didn’t place my order with powervapes because of all the negative reviews but I decided to take the chance, and I am so glad I did. They had products that I've been looking everywhere for but have been out of stock. The shipping was so quick and I had no issues at all. Customer service was also able to confirm a query I had prior to placing my order. It was a smooth transaction with quick results. Will be purchasing from here again.

27 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great Value and Service

I ordered 7 vapes which ideally were on special offer so got them for under £40 , delivery was good and communications were good when I followed up and they even threw in a free sample vape which I appreciated. I will order again from this company.

30 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible service

I decided to place an order then a week later after ME chasing them up they tell me my order was not in stock even though they decided to take my money and still not bother with telling me about my order anyway after several back and forth (again meaning me chasing them up) they took a week or so to even process (yes process not to get it but to actually put it through) my refund even though they said they would do that the same day I chased them up about my order.

After this I thought I’d give it a second chance ordered again but for a different type of vape (as I was in need of one hence the second chance) then again the same thing says my order will be sent out “today or tomorrow” then got nothing and when I decided to chase them up again they said they’re still trying to get the order.

Terrible service quick to take money but not to give the order or bother to tell you if they have any problems with the order unless you yourself chase them up.

28 lipca 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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