Worst in the market. Ive bought pet insurance from different providers over the past 9 years, non of them were as bad is post office. They add unfair exclusions to your policy and find something to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteri... Zobacz więcej
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I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... Zobacz więcej
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My cat was very poorly with heart failure & sadly had to be put to sleep three weeks later at an emergency vet during the night. The pawtal system was quick & efficient & made claiming ongoing cos... Zobacz więcej
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Informacje dotyczące firmy
O Post Office Pet Insurance
Napisane przez firmę
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Dane kontaktowe
100 Wood Street, EC2V 7ER, London, Zjednoczone Królestwo
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4,5
Doskonała
590 recenzji
Zaprasza klientów do wystawiania recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Everything That You Need
Easy to sign up too , Good Price , Everything you need to cover from the start , Easy to Understand
8 stycznia 2026
Odpowiedź od Post Office Pet Insurance
Good morning Steven,
We're happy to hear that the sign up process was easy, the price was good, and that you found our coverage comprehensive and easy to understand from the beginning. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Absolutely brilliant service.
Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him.
Post office insurance paid out each time, no hassle. And quickly.
Would definitely recommend. Other cats policy is due for renewal soon, will see on the quote, but would like to stay with Post office.
17 czerwca 2025
Opinia niezależna
Odpowiedź od Post Office Pet Insurance
Good morning Caroline,
We appreciate you sharing your experience. We're happy to hear our insurance provided prompt payouts for your claims. We acknowledge rehoming your cat must have been difficult. We hope to continue providing excellent service for your other cat's policy.
Many thanks,
Post Office Pet Insurance Team
I submitted a claim and basically did…
I submitted a claim and basically did the enquiries myself. Enquiry officers would send the same email a week apart to my vet chasing information without checking they were actually receiving the email and then they would threaten to close the claim. I then had the hassle of ringing my vet practise to be told they hadn’t received any request. After contacting the insurance they resent the request and the information was received. They then moved onto my dogs previous vet and it was the same again. I was on the verge of submitting a complaint, due to their inability or resistance to try and problem solve when receiving no response from their request. Not a great service when I had to conduct the enquiries myself!
2 lutego 2025
Odpowiedź od Post Office Pet Insurance
Good morning Tracy,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your claim and the repeated requests for information. We'll review our processes to improve communication with veterinary practices and prevent similar issues in the future. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Simple and quick.
The online procedure for starting a claim was very simple and the information required was minimal.
Post Office Pet insurance contacted my vet directly for the details of Holly's condition and kept me updated regularly by email.
The process could not have been easier and the claim was paid in full into my account within 3weeks despite it being Christmas!
19 grudnia 2025
Odpowiedź od Post Office Pet Insurance
Hi Vivienne,
We're happy to hear that the online claim process was simple and straightforward for you. We appreciate your feedback regarding our communication with your vet and the regular updates you received. We're glad the claim was paid promptly, even during the Christmas period.
Many thanks,
Post Office Pet Insurance Team
Odpowiedź od Post Office Pet Insurance
Good morning Jacqueline,
We're happy to hear that your claim was easy and hassle free. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Exceptional service
Had to make an unexpected claim for my 11 month old kitten. Vet gave him swift treatment, he made a full recovery in 6 days and the claim was paid in full within the same time. Pleasure to deal with. Incredibly easy and reassuring.
6 stycznia 2026
Odpowiedź od Post Office Pet Insurance
Good morning Nathalie,
We're so glad your kitten recovered quickly! It's great to hear the claim process was easy and reassuring during this unexpected event. Thank you for sharing your positive experience.
Many thanks,
Post Office Pet Insurance Team
Very easy to book and good product at a…
Very easy to book and good product at a good price
9 stycznia 2026
Odpowiedź od Post Office Pet Insurance
Good morning Carol,
We're happy to hear that you found our booking process easy and appreciated the good value. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Fabulous company for pet insurance
Fabulous company for pet insurance , in such a stressful time , it was so simple to claim and really helped make on less thing better .
My friends are now using too .
27 grudnia 2025
Odpowiedź od Post Office Pet Insurance
Good morning Laura,
We're happy to hear that our claim process was simple during a stressful time, and that it provided some relief. We appreciate you recommending us to your friends!
Many thanks,
Post Office Pet Insurance Team
Ins application
All done online, plenty of written advice, signed up in less than 20 minutes - the proof will be in the eating when it comes to pay out! So far so good.
2 stycznia 2026
Odpowiedź od Post Office Pet Insurance
Good morning Lindsay,
We appreciate you taking the time to share your experience. We're glad the sign-up process was quick and easy. We'll be here to support you throughout your journey.
Many thanks,
Post Office Pet Insurance Team
Very quick and easy process!
7 stycznia 2026
Odpowiedź od Post Office Pet Insurance
Good morning Alistair,
We're happy to hear that the process was quick and easy for you! We appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
A simple on-line form completed and the…
A simple on-line form completed and the Post Office Pet Insurance made direct contact with the vet without any further involvement from me. Claim was settled within weeks. Very happy.
3 lipca 2025
Odpowiedź od Post Office Pet Insurance
Hi Angela,
We're happy to hear that the online form and direct vet contact made the claim process simple for you. It's great to know the claim was settled quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Took my money for 10 months and then started asking questions.
Took my money for 10 months and then, when I submitted a claim, started asking important questions in order to find a way out of paying. These should have been asked at the beginning, if they were important, before they took my money and I consider it borderline fraud. They took a month, from the original incident, to pay up so don't believe the 98% 5 day pay out statement.
6 stycznia 2026
Odpowiedź od Post Office Pet Insurance
Good morning Sheila,
We appreciate you bringing this to our attention. We're sorry to hear about the payment delay and the questions raised during your claim. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Quick and easy to make a claim
I was surprised at how straight forward it was to make an insurance claim with the post office at such a distressing time my puppy needed so much care and medical attention
The communication was great and after paying for all the medical bills I received my insurance payment very quickly
Highly recommend the post office pet insurance
15 października 2025
Odpowiedź od Post Office Pet Insurance
Good morning Johanna,
We're happy to hear that our claims process was straightforward during a difficult time when your puppy needed care. We're glad our communication was great and you received your payment quickly. Thank you for recommending our pet insurance.
Many thanks,
Post Office Pet Insurance Team
Claim for my daschund
Claim for my dog's trea tent was made by my vet after I gave them my Post. Office pet policy number. I paid the bill at the time but soon got an email from Post Office Pet Insurance to say they were crediting my bank account with the sum minus my agreed condition excess. I had to do nothing to chase up. Very pleased.
30 grudnia 2025
Odpowiedź od Post Office Pet Insurance
Good morning,
We're happy to hear that the claim process for your dog's treatment went smoothly. It's great to know that the reimbursement was handled efficiently, and you were pleased with the service. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
Difficult to get the offer
The initial screen indicated a free £35 pet box. However it was not easy or clear to enter the code. To get this offer.
16 grudnia 2025
Odpowiedź od Post Office Pet Insurance
Good morning Phil,
We appreciate you bringing this to our attention. We're sorry the code entry for the pet box wasn't clear. I'll send this over to our team to review.
Many thanks,
Post Office Pet Insurance Team
So pleased with post office insurance…
So pleased with post office insurance could not believe the quote I received for my 2 cats being a pensioner the price took away my worries so simple to fill out online I would recommend
22 grudnia 2025
Odpowiedź od Post Office Pet Insurance
Good morning Andrew,
We're so pleased our affordable cat insurance brought you peace of mind. It's great to hear the online process was simple for you. Thank you for recommending us!
Many thanks,
Post Office Pet Insurance Team
Our puppy broke his front right leg…
Our puppy broke his front right leg which was very distressing for him and all the family.The insurance responded very promptly and kept us informed all along the way. The vets completed all the paperwork and there was no query from the post office.
27 listopada 2025
Odpowiedź od Post Office Pet Insurance
Good morning Brian,
We're so sorry to hear about your puppy's injury and the distress it caused. We're happy that the insurance responded promptly and kept you informed. It's great to know the paperwork was completed efficiently by the vet. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance are the best!!
Our experience with Post Office has been absolutely fantastic since the start. We’ve been with them for a few years now. Unfortunately, recently we had to make a big claim for our poorly dog. They’ve paid out instantly with no questions asked. With what has been the most stressful and extremely upsetting time, they have made us feel at ease when it’s come to the finance side of things. There’s been no hassle at all (which is very unusual for a pet insurance company - we have experienced this with our previous dog and another insurance company).
We’ve recommended Post Office to our family and friends as they have been the best.
We’ve renewed our policy with them again for next year and will continue to do so throughout the remaining years of our dog’s life.
If you are thinking of a pet insurance company - Post Office is the one! We also highly recommend everyone has pet insurance as you honestly never know when something bad might happen.
Thank you so so much once again!
16 grudnia 2025
Opinia niezależna
Odpowiedź od Post Office Pet Insurance
Good morning,
We're so glad to hear about your fantastic experience and that we could provide support during a difficult time with your dog. It's great to know our service eased the financial stress. Thank you for recommending us, we appreciate your kind words and loyalty.
Many thanks,
Post Office Pet Insurance Team
Extremely easy to find the cover &…
Extremely easy to find the cover & price I required, easy to arrange payment. The whole process was very customer friendly
4 grudnia 2025
Odpowiedź od Post Office Pet Insurance
Good morning,
We're happy to hear that you found exactly what you needed at a great price and that the payment process was simple. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Pet Insurance
Easy to use website, price is great for the cover provided hope i don't have to use to soon.
9 grudnia 2025
Odpowiedź od Post Office Pet Insurance
Good morning,
We're happy to hear that our website is easy to use and our prices are great for the provided coverage. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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