Highly recommend: Excellent service - great product ⭐⭐⭐⭐⭐ We and our 11 month old daughter are already really enjoying the play couch. She’s always been a bit of a cautious baby and this is definite... Zobacz więcej
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Fabulous item for endless play ⭐⭐⭐⭐⭐ We love this product. Came 24 hours after I ordered it in vacuumed pack box - it was fun seeing it unwrinkle. It’s well made, a perfect colour and great quality .... Zobacz więcej
Our two children 5 & 1 have not stopped playing with their new play sofa since they got it on Christmas day. The creations that can be made are endless and it's genuinely the only toy they've consiste... Zobacz więcej
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I'm sure the sofa will be fine but I'd emailed to ask if I could exchange the sofa for a different colour. Original unopened. Received a fairly sharp "the easiest way to do this" email is to return t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The 5-star rated kids play sofa loved by thousands of families across Australia, New Zealand and the UK. Inspiring open-ended, energy burning, imaginative play. Machine-washable covers, CertiPUR-US® certified foam, screen-free everyday play that is fun for the whole family.
Dane kontaktowe
Australia
- possumplay.com.au
4,6
Doskonała
179 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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Inni użytkownicy przeglądali również
UNFAIR RETURN POLICY
UNFAIR RETURN POLICY - AVOID ORDERING UNLESS SURE!
I bought an item for £56 FREE SHIPPING - and they said according to their return police - which of course is in another page of their website - on return they will deduct £20 from it for the shipping to and from me even if it's free ship to begin with! Another item I bought for £15 FREE SHIPPING they will deduct £10 from it so I will only get £5 refund! What a scheming way to scam people and dissuade returning! This is not how you do fair business! Disgusting!
25 marca 2025
Opinia niezależna
Odpowiedź od Possum Play
Hi Nadine,
We're sorry to hear that you're disappointed with our return policy. As a small, family-run business, we strive to be as transparent as possible, and our return terms—including the deduction of shipping costs for change-of-mind returns—are clearly outlined on our website.
While we do offer free shipping on purchases in the UK, the cost of shipping is still incurred on our end. Our products are quite large and heavy, and so the shipping costs are in line with this. For change-of-mind returns, we deduct the actual shipping cost charged by our carriers to cover both the initial shipment and return. These costs are set by third-party couriers, not by us.
We understand that return costs can be frustrating, and we truly appreciate your feedback.
Best,
The Possum Play team
This is the best thing I have bought…
This is the best thing I have bought for our family, it’s that good I bought 2. My children love it and play with it everyday and it’s genuinely so comfy we love movie nights on it together as well as building the most amazing dens! Thankyou so much highly recommended xx
20 sierpnia 2024
Opinia niezależna
Odpowiedź od Possum Play
Thank you so much for your kind words! 😊 It makes us so happy to hear that your family loves it so much that you got two! It sounds like your Possums are getting plenty of love. We hope it continues to bring endless fun to your home. 💛
Happy playing! xx
Wish I’d bought it sooner!
I’m not generally inclined to write reviews but I am honestly kicking myself for not buying this sooner, and for it not being around when my kid was younger! We’ve used it for a kids cinema night, providing a seat for all the kids. He jumps about on it while watching gladiators. He practices forward rolls on it. He builds dens with it. He sits at his little drawing table on it. He plays the floor is lava with the cushions. The years we spent arranging sofa cushions into forts and making blanket tents that fell down immediately are done! Hooray for the possum play couch! It genuinely seems to be the thing that’s been missing from our lives, as cliche as that sounds.
PLUS it wipes clean and the covers are easy to wash.
13 lutego 2025
Opinia niezależna
Odpowiedź od Possum Play
Hi Helen, That’s such amazing feedback—thank you for sharing! It sounds like your Possum Play Couch has truly become the heart of playtime in your home. We love hearing about all the creative ways your little one uses it. Here’s to many more years of fun, adventures, and stress-free cleanups! 🎉💛 xx
Worth every penny
We purchased a Possum Play couch for our 1 year old after comparing the many different brands available online.
The quality is incredible, it gets used daily in our house and still looks and feels the same as it did on day one. Easy to clean and very versatile. Would 100% purchase again! Well worth the investment.
23 stycznia 2025
Opinia niezależna
Odpowiedź od Possum Play
Thank you so much for your wonderful review! 😊 We're thrilled to hear that your Possum Play Couch has become a daily favourite in your home and that its quality has stood the test of time. We truly appreciate your support and kind words xx
Initially nervous to order but love it
I was initially nervous to order this product, so I wanted to take the time to write a review.
The play couch is fab. I was nervous about its durability, the quality of the fabric, how comfy the foam would be, the strength of the zips, how easy it would be to reassemble it after washing, how well the cover would wash etc. etc. and let me tell you this thing is excellent. I’ve had it through the wash ten times, coffee, blood the lot and it comes up like new.
The kids love it and it’s great for play. But it also has so many practical uses. It can make two beds for kids sleepovers. I slept on it next to my baby’s cot when she was sick.
Yes delivery can be slow, but I found it was made clear on the website and any changes were communicated.
1 kwietnia 2024
Opinia niezależna
The best couch ever for my 2 boys
The best couch ever for my 2 boys, 2 and 5. Not only is it a couch and a bed for them it's been a den, car, cafe, obstacle course, stage and so much more. The most played thing in their play room! I have also washed the covers and it cleans well. Would HIGHLY recommend to anyone!
28 listopada 2024
Opinia niezależna
Delays and Excuses
I would have given Zero stars if it would let me. I have placed an order over a month ago and yet I keep receiving excuse after excuse. Customer service is diabolical. I just wish I never purchased in the first place. I have never dealt with any company that is so bad. I want my full refund. A disappointment and a total waste of time.
21 października 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Mei,
Thank you for your feedback, though we’re sorry to hear about your frustration. You purchased your play couch on September 25th while the items were on pre-sale, with shipping set to begin on October 15th. This was communicated both on our website and in your confirmation email. On October 15th we communicated that dispatch would occur within 2-5 business days due to a number of backorders, meaning by October 22nd. On October 21st, after receiving your messages, we provided further updates and confirmed that your order would ship before the end of the week.
We understand you decided to cancel your order, and as per your request, we processed a full refund promptly. We're sorry that this situation was not able to be resolved to your satisfaction, we did our best to address concerns as swiftly as possible and communicate clearly throughout. We're sorry that this caused any disappointment.
Best regards, The Possum Play Team x
So versatile
Truly amazing!
My 4 year old has endless fun making different things and being safe.
Great to help him regulate by getting him to build what he'd like and lift tbe large pieces.
The play sofa is massive as a warning! We've needed to keep half downstairs and half upstairs so it means he has 2 armchairs to build with.
We've recently had a newborn and the play sofa has been a soft playmat and even a bed for my husband to sleep on
13 października 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi lovely, Thank you so much for your wonderful review! We're thrilled to hear how much fun your 4-year-old is having with the play couch and that it's helping him get creative while staying safe. It's great that he's enjoying the challenge of building and lifting! And that the Possum can be versatile for the whole family! Thanks for sharing your experience xx
We adore our possum play couch
We adore our possum play couch!
We’ve been undecided about making the investment and spent months drooling over the colour options. So glad we finally decided to buy one. There was a summer sale and we made a speedy decision.
Our hopes beforehand were:
- our two year old would get lots of fun out of it
-they’d be a pretty addition to our living room (we don’t have a play room so they were to replace a sofa bed in our living room)
- it would be an easy place to breastfeed
- kids could nap on them
- they’d be an option for grownups sleeping on if we needed a spare bed
So far they’ve superseded all expectations & hopes (the only one we hadn’t tried out is grown ups napping on it). We love it!
31 sierpnia 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi lovely, Thank you so much for your wonderful review! We're thrilled to hear that your Possum Play Couch has exceeded your expectations and fit perfectly into your living room. It's great that your little one is enjoying it, and we’re glad it's serving multiple purposes from fun to functionality. xx
3 and 5 year old love it
3 and 5 year old love it, climb create and play everyday on the play couch.
13 sierpnia 2024
Opinia niezależna
Only ok
Fast delivery and pretty colour but disappointed with the base pieces. They are definitely not as thick as the pictures online. Pictures online are much thicker that what you receive.
30 lipca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Nikelle, Thank you for your feedback! We're glad to hear you appreciated the fast delivery and the color of your new pieces. We’re sorry to hear you're disappointed with the thickness of the base pieces.
We strive to provide accurate product descriptions as well as dimensions on our website to help our customers make informed decisions. However, if you believe there's been an error with your order, please reach out to us at hello@possumplay.com.au. We'd be happy to look into this further and ensure you have the best experience with Possum.
Recently purchased a Possum Play couch…
Recently purchased a Possum Play couch for our 2 year old daughter. She absolutely loves it and we’ve spent hours building all sorts of creations. It has also been great when we’ve had older kids visit as it’s fun for all ages.
Good quality product and fast delivery.
I definitely recommend Possum!
26 lipca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Amanda, Thank you so much for your wonderful review! We're thrilled to hear that your daughter loves her Possum Play Couch and that it's been a hit. It's great to know that you've been enjoying building creations together and that the quality and delivery met your expectations.
We truly appreciate your recommendation and are delighted to be a part of your family's playtime. If you ever need anything or have more feedback, don't hesitate to reach out. Happy playing! xx
Happy floor shape mates.
Searching for the items we were looking for was really easy.
22 czerwca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Jennie, Thanks so much for taking the time to leave us a review. We're delighted to hear that you found our website easy to navigate and that your search for The Possum was a smooth experience. xx
Versatile and fun!
Our kids have played with the Possum Play since it came out of the box. They love coming up with different ways of putting the pieces together and are having great fun with it. Adults have had to sleep on it too and it worked out really well for that.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Anna, Thank you for sharing your feedback with us. We're so happy to hear that your kids are enjoying The Possum Play Couch and finding new ways to play with it. It's great to know that it’s versatile enough for both playtime and as an extra sleeping option for adults.
Your feedback is greatly appreciated, and we're thrilled that The Possum is bringing joy and functionality to your home. xx
Perfect for play!
Delivery was fast, very easy to unpack and have ready for play. The couch is great - my three year old LOVES it, a great addition to any playroom!
10 lipca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Georgia, Thank you for your fantastic review! We're delighted to hear that the delivery was fast and that the unpacking process was easy. It's wonderful to know that your three-year-old loves the Possum Play Couch and that it's a great addition to your playroom.
We appreciate your kind words and are thrilled to be a part of your playtime. xx
Excellent service
Excellent packaging, fast delivery and communication and amazing quality!
1 lipca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Colleen, Thank you for your lovely review! We're thrilled to hear that you were impressed with our packaging, fast delivery, communication, and the quality of The Possum. xx
Best buy of 2024
Absolutely love this product!
So many play couches on the market but so glad i went with possum play. The quality is great, it came super quickly, i love the water proof covers just for the extra protection from my 18month old clumsy spill. It has been used daily by everyone in the house hold! My favourite part was when my 5year old nephew was over and he and my 18mths old whrre playing and building a fort together! Kept them entertained for over an hour!! Love Love Love
22 lipca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Bronte, Thank you so much for your wonderful review! We are thrilled to hear that the Possum Play Couch has become a favourite in your household. It's fantastic that the quality and quick delivery met your expectations. Our waterproof covers are designed to offer that extra peace of mind, especially with little ones around, so it's great to know they're making a difference for you.
Hearing about your 5-year-old nephew and 18-month-old building a fort together and staying entertained for over an hour is exactly the kind of creative play we hope to inspire. We love that the Possum Play Couch is fostering such fun and imagination in your family.
Thank you for choosing Possum Play and for sharing your experience with us. We truly appreciate your support and are so happy to be a part of your family's daily adventures! xx
Hours of entertainment for little and…
Hours of entertainment for little and big ones. So glad I came across the Possum Play couch. Very impressed with the quality of the foam and the washable covers. My little one is just learning to walk so it's been great setting up the pieces for him to climb on. I also arrange it into a couch to sit on while he plays independently (very comfy!).
Love that there are endless configurations, I can see my little one using it for years to come.
21 lipca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Leonnie,
Thank you for your fantastic review! We're thrilled to hear that The Possum has provided hours of entertainment for both the little and big ones in your family. It's great to know that the quality of the foam and washable covers has impressed you. We're delighted that it has been helpful for your little one learning to walk and that it's comfortable for you to sit on as well. The endless configurations are indeed one of the best features, and we're glad you can see it being used for years to come. Enjoy the continued fun and creativity! xx
Perfect experience, no delays and superior product
There were reports on delayed shipping based on other feedback. However we received the desired colour and all the items within 2 business days, much sooner than we had anticipated.
The product is of high quality.
My kid vomited on the couch and much to my surprise, after a few wipes it all came off. Slight discolour which came off very easily after a wash in the washing machine and the cover dries very quickly.
The packaging of the product was done very well and honestly, my kid watching the foam expand was an eye opener.
21 lipca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Jimmy,
Thank you for sharing your detailed and positive experience! We're delighted to hear that your order arrived promptly and that you're satisfied with the quality of The Possum. It's wonderful to know that the cover was easy to clean and quick to dry, even after an unexpected sickness - we hope your little one is feeling better now!
We're also glad that the packaging process was a fun experience for your child - we're big fans of it too. Your feedback is greatly appreciated, and we look forward to serving you again in the future! xx
Would buy again
The quality of the couches are very good. The variation of colours are nice to choose from especially in Australia the colourful ones are hard to find. Postage was quick and easy to set up. Would buy from again.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Possum Play
Hi Briana, Thank you so much for your wonderful review! We're thrilled to hear that you are pleased with the quality of our couches and the variety of colours we offer. We're also glad that the postage process was smooth and quick for you. We look forward to serving you again in the future! xx
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