Poppy's Picnic Recenzje 

530
Wynik TrustScore: 4.5 na 5

4,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have been looking at fresh pet food for ages and started to make my own at home but the cost after all the extras that are needed to make home food a complete diet were becoming rediculous . So I h... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had a few orders now for Oscar who is a very fussy Yorkshire terrier who will go days without eating at all. Tried him on Poppy's meatballs as they are easiest for small dogs and there is no waste he... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

My order arrived with no ice packing at all and considering I live in Scotland the food inside was all defrosted. When I raised this with the company I asked why my order arrived with no... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our miniature schnauzer, Tilly Scrumptious absolutely loves Poppy's Picnic. We choose the low fat options for her, both raw and cookable. We love its versatility, being able to cook before we head o... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep zoologiczny
  2. Kawiarnia przyjazna dla psów
  3. Produkcja żywności
  4. Producent żywności
  5. Konsultant ds. zdrowia
  6. Sklep z artykułami dla zwierząt

Napisane przez firmę

The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

530 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(530)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 51

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Magic Mighty Mince

My dog has among other things severe IBD. The vet had put him on a perscription diet and he utterly hated it. He is a nightmare at the best of times and has spent a huge part of his life scoffing steak, lamb, chicken etc as trying to get him to eat dog food (and I have tried LOADS) is a nightmare. He just hates it and quite frankly when you see what is in them you can't blame him. I was feeling quite despairing to be honest as despite being on steroids and B12 injections he continued to have runny poos and lose weight. His fur was thin and patchy and he had leg weakness and was struggling to stand. I decided to put him on Poppys Picnic and within 3 days his poos were coming out solid (a bit soft but solid). No smell. He seems to utterly love the mince you can heat up and waits in the kitchen for it. He likes the raw food too so I buy him both plus the sprinkles. I have noticed this week (he has only been on it for just shy of a week) he is bouncing with energy and whereas his tummy is still a bit gurgly I am feeling so hopeful. He is still producing quite alot of volume of poo and so I am hoping that will become less as his tummy gets better. To have found a food that is good for him, that he likes and wants to eat and is helping him recover is nothing short of a miracle. Dylan and Poppy I could kiss you!
P.S. Food delivered quickly and 95% frozen and the one at the top which had started to defrost I just popped in the fridge and used first. Perfect

8 września 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Sandra

Thank you so much for this amazing 5-star review

We would like to say a big thank you also for sharing your thoughts and experiences with us.
It's wonderful to see that your dog is now finely enjoying his meals and that you can start to see the benefits of our fresh and natural ingredients. The cookable range is great for those cold days or when when we need something warm.

I'm so pleased that you have found a suitable food for your boy... please give him a kiss from us.

Much Kindness
Debs and Poppy

Oceniono na 1 z 5

Awful customer service!

Avoid this company! I placed my second order on Tuesday evening which should have been dispatched Wednesday morning. Today my order should have been arriving with me yet I woke up to an email stating my full order had been cancelled and refunded with absolutely no explanation as to why. Upon contacting customer service they stated my order was cancelled due to it being “fraudulent” as I’d used a discount code on 2 orders which isn’t allowed (this was not stated at checkout). After asking why I wasn’t made aware of this the day before when my order should have been dispatched, they avoided giving an answer.

I don’t have a problem with the fact a discount code can’t be used twice, its the lack of contact explaining this, which could have resolved the issue the day before and I could have still had a delivery of dog food today.

5 września 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Chloe

The second order you placed came up through our Shopify account as a fraudulent transaction. This is when a customer places an order using a discount code that they are not entitled to.
Your order was cancelled at 08.26 am and an email sent at 08.26 am alerting you of your cancellation. We then sent an email explaining our terms and conditions and the reason for the cancellation of your order.
We can't be held responsible for customers not reading their messages. -When you placed your order you ticked the accept terms and conditions box. This means that you understand our terms and conditions.

We wish you well on your raw feeding journey.

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

Perfect for fussy eaters

I have a cavalier which are notoriously fussy eaters and mine was no different. After trying several types have found that while my dog may prefer human food, I prefer the complete raw foods to ensure she receives the proper nutrition. I love that I can cook this food so if she is being particularly fussy (not eating for three or four days), I can offer it cooked and she'll eat it. I love the handy size of the meatballs too. My dog seems to prefer her food at either end of the temperature scale so I can pop the meatballs in her dish and 30-40 minutes later it is ready to serve. Much more hygienic than having raw dog food defrosting in the fridge overnight. If it needs heating, it's great to know she'll not be hurt by any bone but still receive all the calcium she needs.

2 września 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Clare

Thank you so much for your wonderful 5-star review.

It's wonderful to read that your fussy cavalier has now , finely found a food that she enjoys.
The Power Balls are amazing for either cooking or serving raw. That's the benefit of our FEDIAF balanced recipes.

We wish you and your cavalier lots of happy meal times!

Much Kindness
Debs and Poppy

Oceniono na 1 z 5

Avoid at all costs

Agree with previous comments about Scottish discrimination classing people that live in Aberdeenshire as ‘highlands’. Nothing annoys me more than this excuse. We have had previous raw deliveries from DPD with no issues so Poppys Picnic clearly can’t be bothered. It doesn’t cost any more so why not do it?
They say it’s clear enough on the website but it’s not - We deliver next day to most of the the UK. Some highlands and islands postcodes will be excluded from this and may take a while longer. If you live in one of these harder to reach areas call us to find out more and the additional charges.
At what point does this say we don’t deliver?
Any normal website wouldn’t let you check out if they can’t deliver, no Poppys Picnic just take your money and tell you when you chase up delivery that you’ll get a refund with no apology.
Rude customer service would not recommend to anyone. Highest rated food, lowest rated service.

30 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Lindsey

As previously mentioned to you , we can only deliver according to our courier. Our food needs to be delivered within 24 hours and this cannot be guaranteed. I'm sure you understand the importance of our food arriving to customers in a satisfactory condition.

Well done for feeding raw - amazing!

We wish you well on your raw feeding journey

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

Darcie-Rose…

Darcie has been with poppys picnic quite a few years now and loves it..I have tried other well known raw foods on market but not very successful. Her go to at moment are the fish sprinkles on top of her food...who knew😃 susanne

27 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Suzanne & Darcie

Thank you so much for this wonderful 5-star review.

We are absolutely thrilled to see that Darcie is still enjoying our food. The sprinkles are a great delicious topper for Darcie's food.

Thank you also for being such a loyal customer

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

Excellent service

Excellent service, fast delivery, high quality raw food and dried treats. My cocker spaniel Bonnie loves it

20 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Kurt & Bonnie

WOW! Thank you for sharing your experiences and this wonderful 5-star review.

We are delighted to see that she is enjoying our food.

Our food is made daily with locally sourced ingredients. We are very fortunate to be located in bountiful Wiltshire where we are surrounded by our local suppliers... we are lucky!

Much Kindness
Debs and Poppy

Oceniono na 1 z 5

Styrofoam galore + caused allergies in my dog

Poppy's Kitchen food comes packs in styrofoam and plastic.
My dog developed skin allergies after eating Poppys kitchen food.
There is no option to return the food (despite being told there would be)
I contacted customer service and recieved no help or compassion for my dog's situation. Extremelly poor experience.

20 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Anne
We were sorry to hear about your dog being poorly and fully understand your concerns. As discussed with you, there can be numerous reasons a dog can be ill in relation to food and it is not always easy to establish the root cause.

However, when one individual dog reacts in this way it is most likely that this dog is experiencing a specific intolerance to one particular ingredient (which can be very hard to identify, even with the support of a vet) or in fact has picked up a gut illness elsewhere.

We can assure you that no other dogs have been affected this way so the food is proven to be safe and we are confident that it continues to meet to our high standards of quality. We always recommend owners revert to a previous diet on the rare occasion that our food does not suit their dog.

If you could forward the report from your vet saying that the illness is from our food - that would be greatly appreciated.

With regards the polystyrene - I have sent you the link to our website page that explains our free returns service in exchange for points that you can spend how you wish. I have attached the link here for you and everyone to see.

https://poppyspicnic.co.uk/blogs/raw-pet-food/trade-back-polystyrene-packaging-treats-environmental-impact-packaging


We wish you and your dog all the best and hope you find success on your raw journey.

Much Kindness
Debs and Poppy - Poppy's picnic

Oceniono na 5 z 5

AT LAST

AT LAST, my fuss pot of a dog is lapping up Poppy's picnic meatballs. Over the years we have tried all different dog foods and he wasn't too keen. I saw the meatballs in my local Asda, at just under 4 quid i had nothing to loose. Man alive, he loved them, lamb is his favourite. I lightly cook them for him and he can't get enough. They are perfect as they can be given raw or cooked. Unfortunately the freezer for the dog food has been empty at my Asda so i placed my first bulk order direct from Poppy's website. The items came well packaged and still frozen. I even received a freebie packet of fish sprinkles amd he loves this too. Thank you Poppy's picnic for making my pooches mealtimes perfect

2 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Clare

Thank you for this amazing 5-star review , sharing your thoughts and experience with us too

We're delighted to see that your dog is now enjoying his meals and that lamb is his favourite! This makes us so happy to read.

Our food is made daily with locally sourced ingredients. We are very fortunate to be located in bountiful Wiltshire where we are surrounded by our local suppliers.

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

Olive just loves her raw food

Olive just loves her raw food. Her gut health, skin and overall health is fantastic, which I'm convinced is to do with the quality of her food. Poppy's Picnic delivery's are always on time, easy to change update and the quality of the whole process is flawless.

16 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Simon & Olive

WOW! Thank you for sharing your experiences and this wonderful 5-star review.

We are delighted to see that she is enjoying our food.

Our food is made daily with locally sourced ingredients. We are very fortunate to be located in bountiful Wiltshire where we are surrounded by our local suppliers... we are lucky!

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

My puppy Lilo has been on Poppy's…

My puppy Lilo has been on Poppy's Picnic raw food for a few weeks now and we can notice a massive difference in her mood and energy!

Her coat is also looking fantastic!!

13 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Connor & Lilo

Thank you so much for this amazing 5-star review. We are delighted to see that Lilo is loving our food and you can see the benefits in her mood and energy.

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

Very nutritious

Very nutritious. My dog can't wait for her meals each day now.

5 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Susan
To hear your dog is thriving on our food is music to our ears! Thank you very much for sharing your positive review and recommendation.

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

Best raw dog food

This is our first order with this company and the whole experience was first class, brilliant quality food and not mushy like some raw we have tried our dog Basil loves it, also the professional service from placing the order was perfect a lovely little company, if your dog eats raw give this a try 👍

6 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Andy & Basil


We're delighted with this wonderful 5-star review. Thank you!

It's great to see that Bail is loving our food.

Much kindness
Debs and Poppy

Oceniono na 5 z 5

At last ... a food my dog likes and will eat

Easy to order. This is the first food that Luna has eaten eagerly and she's 3 and a half now. Will definitely be ordering again.

1 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi
We are so pleased to see that Luna is enjoying our food. It's always such a relief when we find a food that our dogs enjoy.

Much Kindness
Debs and Poppy

Oceniono na 1 z 5

Bad customer service

Customer services have a stinking attitude. Sent out an email for 40% off limited time discount, with nothing in the fine print to state if it could only be used on certain items. Filled my basket, went to checkout only to find the discount code invalid. I emailed to ask if the code is for certain items only, to be told it’s only actually valid on a packet of treats. Weird, seeing as there is no mention of this in the email - but okay.

I have since had an issue with the delivery of another order, so emailed to ask about whether the food was still okay to be fed. I have to say I was only looking for advice, I wasn’t rude in the slightest. I received a rude reply which didn’t even answer my query.

Also unsure why ordering from Poppy’s Picnic direct (£4.15 for Mighty Minces) is more expensive than buying from an Asda Stockist (£3.85)?

1 sierpnia 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Caroline

Please note that it is against our terms and conditions for customers to use multiple names and emails from the same address and family to obtain large discount codes.

We are sorry to see that you didn't understand your delivery instructions emailed to you - along with the dispatch times and delivery history on the DPD app. Our cut off is 12 noon - this means that your order would not have been dispatched until the following afternoon.

You mentioned another order - we only have one order from you in this name. If you let us know the name of any other orders , I can check this for you.

We have looked at the message that you received and this doesn't reflect your review. Please forward the rude message you have received.

We're pleased to see that you were able to take advantage of our prices in ASDA.


We thank you for shopping with us, congratulations for feeding raw and wish you well on your raw feeding journey.

Much kindness
Debs and Poppy

Oceniono na 1 z 5

Scottish discrimination.

Oh dear, if there was an option to give minus stars I would be checking them. This company took my order and money, then told me three days later, that they don't send to my area ( Highlands, Scotland). We get discriminated enough up here, but there was no information on their website that even stated this. Other companies from the south coast can supply us up here: why do you think you are so special?
My cat has to have a raw diet, and although this company was recommended, they still can't send anything to me. My cat is now waiting on any food arriving. This is abysmal and it's clear postal discrimination against folk in the north. Bet you supply Devon and Cornwall easily enough.
So, utterly useless and that's before the meals, so I have little faith that they were any good.
EDIT: This company even had the cheek to tell me via email, that suddenly they do deliver to the Scottish Highlands! Please make your minds up Poppy's Picnic !!!!
Now suddenly they don't deliver to the Scottish Highlands !!! Discrimination right there. Please avoid this awful company, or use at your peril if you live in their 'discrimination zone' .
Have a great day Poppy's Picnic.

24 lipca 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Michele

We are sorry that you didn't see in our T&C's, and in our F&Q section ,the large article referring to our delivery restrictions in the Northern Highlands. It's unfortunate also, that, whilst placing your order you didn't see the message that says our minimum order is 8 packs of frozen food. This is clearly visible on your cart.

As previously mentioned to you , we can only deliver according to our courier. Our food needs to be delivered within 24 hours and this can not be guaranteed. I am sure that you understand the importance of our food arriving to customers in a satisfactory condition.

Well done for feeding raw and good luck with your raw feeding journey.

We do not deliver to the Scottish Highlands!
Much Kindness
Debs and Poppy

Oceniono na 5 z 5

My pug loves the raw meat from poppy's…


My pug loves the raw meat from poppy's picnic , it’s a great quality,very quick delivery & you get little freebies with most orders. My dog is very happy as am i

1 lipca 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Luke

This is a lovely review - thank you! We are so pleased to see that your pug is enjoying our food.

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

My girls love it

My girls love it, we have 2 dachshunds 1 of which is very picky we have tried different types and brands you name it we tried it. Since starting this she hasn’t missed a meal as quick as I put it down she’s there ”

18 lipca 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Lisa

Thank you so much for sharing your thoughts and experience. We're delighted to see that your little dachshunds are loving our food.

We love the 5-stars too!

Much Kindness
Debs and Poppy

Oceniono na 5 z 5

Our dog Jessie has been eating Poppy's…

Our dog Jessie has been eating Poppy's Picnic dog food since the company start up, she is now eleven years old and still running around like a young dog and she loves her food, we would'nt feed anything else highly recommend, thank you Poppy's Picnic.”

10 lipca 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi John & Jessie

Thank you so much for this wonderful 5-star review and all the recommendations.

We are absolutely thrilled to see that Jessie is still enjoying our food and people comment on her wonderful coat and well being.

Thank you also for being such a loyal customer

Much Kindness
Debs and Poppy

Oceniono na 3 z 5

Misleading vouchers

I received a 40% off voucher via email . This voucher clearly states off your next order . I tried to use this order but the code came back as invalid so I emailed customer service . The lady was very abrupt and said this was only valid for super sprinkles .
I emailed a screen shot of the email and code and got a reply back saying as stated it’s for super sprinkles ?
Now the lady has changed it to it says baby come back? No matter how many times they try and get around the email it clearly stated come back baby get 40% off your next order if ordered within 48 hours . They refuse to honour this email. . If I could attach screen shots then I would .
Their reply to this is also untrue , nowhere on that email was any of their reply stated , not even in the small print . If you look on instagram and their Facebook reviews I have tagged them and added all their replies and included the email they have sent .

5 lipca 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Cheryl

That's correct - the offer was applicable for Super Sprinkles only and was always entitled "Baby come back"

We wish you well in your onward raw feeding journey.

Much Kindness
Debs and Poppy

Oceniono na 1 z 5

Misleading marketing emails and terrible customer service

I received a marketing email from poppys picnic with a 40% off code if I order within the next 48 hours. I went to place an order almost immediately but at checkout the code said invalid, I contacted customer services through the live chat as stated on the email if I had any issues. The lady I spoke to was very blunt, unhelpful and rude. She ignored me and my questions and just kept saying the code was invalid if I had ordered in the last 5 years, this wasn’t stated in the email or in any small print.

5 lipca 2024
Opinia niezależna
Logo Poppy's Picnic

Odpowiedź od Poppy's Picnic

Hi Emma

Thank you for your review -
As our terms and conditions state - It is not permitted for customers to create three customer profiles with three different email addresses to obtain three different large discount codes.

We wish you well on your continued raw feeding journey.

Much kindness
Debs and Poppy

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej