I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to b... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply. And there is no phone number published for support. I w... Zobacz więcej
Reakcja na opinię
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their t... Zobacz więcej
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am n... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Poolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they succeeded with the launch of their first product, the Poolpure Cartridge Filter.
Dane kontaktowe
3717 Sn Gabriel River Prkwy, 90660, Pico Rivera, Stany Zjednoczone
- service@poolpurefilter.com
- poolpurefilter.com
4,4
Doskonała
47 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Easy to order and fast shipping
Easy to order and fast shipping. Definitely will recommend.
7 kwietnia 2026
Ordering is always easy
Ordering is always easy. Product ships quickly. Quick responses to questions. Friendly staff.
10 marca 2026
I ordered an extra set of pool filters…
I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to be shipped back and I recieved the correct filters shortly thereafter. Wonderful experience
1 kwietnia 2026
Opinia niezależna
Poolpure filters are great!!
Poolpure filters are great!!! Helps keep my spa clean. They are easy to install too.
30 marca 2026
I would give this product a 0 if I…
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am not a very happy consumer at this time! BUYER BE WEAR! Is crappy company.
Edit to this review. The company sent us a new skimmer and GUESS WHAT THIS ONE IS ALSO NOT CHARGING!! So at this point I am DONE with this company sending us a product that does not work. We sent another email and requested for a full refund and to send the two not working ones back to them at THEIR EXPENSE!
Update: 4/9/2026
We got a response from the company and they issued a full refund for this product today. But in my opinion I still would not buy a chargable skimmer from them as this has been a hassle and bad experience over all.
7 marca 2026
Odpowiedź od Poolpurefilter
We’re truly sorry for your experience and completely understand your frustration. This is definitely not the level of quality or service we aim to provide.
Please kindly check your email — our customer service team will continue to follow up on your case and work closely with you to resolve the issue. We are committed to making this right and ensuring you’re satisfied.
Thank you for your patience and for bringing this to our attention.
refund recieved
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply.
And there is no phone number published for support.
I was contacted by customer service after posting this review and a full refund was given. Thank you.
19 lutego 2026
Odpowiedź od Poolpurefilter
We’re very sorry for the inconvenience and frustration caused. Our customer service team will reach out to you shortly from service@poolpurefilter.com
to assist with your return and make sure this issue is resolved. Thank you for your patience.
Excelente empresa
Totalmente satisfecho con la respuesta de la empresa ante un inconveniente con un producto.
Han buscado por todos los medios dejarme satisfecho, lo han logrado y se los agradezco.
Destaco la atencion de Ana Grace!
27 lutego 2026
Opinia niezależna
I needed to return an item and Anna was…
I needed to return an item and Anna was an excellent help. She kept me up to date on how things were going. Even though I had taken awhile to return the item, she cheerfully helped me and to my great satisfaction I was able to return it.
4 listopada 2025
Opinia niezależna
Easy to order and prompt delivery
29 grudnia 2025
Arrived very quickly and worked…
Arrived very quickly and worked immediately as expected. 👍
29 grudnia 2025
Great quality filters
Great quality filters! The company was prompt, returned email's quickly.
19 listopada 2025
No veo respuesta
Hoy no hice nada no veo nada que me beneficia por qué no entiendo cómo ganar dinero así que no puedo dar ninguna reseña favorable.
29 listopada 2025
Opinia niezależna
Great filters at a great price.
27 października 2025
Bait and switch
I thought I was buying from poolpure but it appears fulfillment was filter care. I accidentally ordered the wrong filter and now ups wants more to send it back than the cost of the filter. Now I am stuck with a filter that I can’t use. Never again will I purchase from you again!
3 września 2025
Odpowiedź od Poolpurefilter
We're sorry to hear about your experience. According to our return policy, if the return is due to ordering the wrong item, the return shipping costs are the buyer's responsibility. We fully understand your feelings and apologize for the inconvenience this has caused. Your feedback is invaluable, and we will work hard to improve our communication and service to avoid similar situations in the future.
I purchased a POOLPURE PLFPXST150…
I purchased a POOLPURE PLFPXST150 filter for my pool… after about 3 months it started to deteriorate… I contacted customer service and Anna was very quick to respond… and she stated she was sending me a free replacement … it has a 1yr manufacture warranty ! Thanks you Anna for all your help! :)
5 września 2025
Opinia niezależna
Skimmer arrived and worked great,but…
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their tech support.The end result was a full refund. Anna was very helpful and the refund was issued rapidly. Would not hesitate to purchase from pool pure. Product seemed well built.Suspect I just got a bad on
12 sierpnia 2025
Opinia niezależna
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