PooLin Recenzje 

I’m brand new to embroidery and based on my research, I decided to purchase a Poolin EOC05-RE. The machine is very user friendly and easy to use. It’s packed with features and there’s not a machine on the market that compares. Based on the spectrum of Poolin embroidery machines, there’s on one embroidery machine that is less expensive. In my effort to learn this craft, I registered on the official Poolin Facebook group. What happened next away and shows their commitment to their customers… ALL of their customers. It’s the first time I was contacted by a manufacturer to find out how I’m making out with my new machine. They messaged me directly and the group included company engineers. Poolin has a customer for life.

I upgraded my machine to the Poolin EOm 15 needle machine and am incredibly happy. The machine was at my house in a week, secured and in perfect condition. But what’s even better is the service team that responds in usually less than 5 minutes and always walks me through the issues I am having! Beyond happy with my purchase.

I am a beginner embroidery and really don’t have a clue what I’m doing, but after I did my research. Decided to choose the poolin machine. Today was the first day I tried to tackle a project and fell into a lot of issues, but the customer service with this machine is amazing. They immediately contacted me back and walked me through all the different steps to get me up and running like a professional

A++: Kai is amazing and I would totally recommend this company and this machine to anyone.

The EOX runs like a beast. Puts out some of the best quality of embroidery i’ve seen. Love mine and can’t wait to add more in the future. Customer service is great as well. They are so kind and helpful.

The customer service exceeds any customer service I have ever come in contact with. Kai, Kevin and Quinna have all gone above and beyond any time I have reached out. Thank you all so much. I’m really enjoying learning my EOM.

PooLin is such an amazing company! Their after purchase support is the most amazing I’ve ever come across! Kai Tang is the BEST! He has so much patience and is very knowledgeable! I also enjoyed his sense of humor! I’m so glad he’s my “Go To” tech support helper.

As someone who is completely new to embroidery, I couldn’t have asked for a better experience with Poolin. Learning a new machine can be overwhelming, but their customer service has been absolutely amazing. Every time I reach out with a question, they respond quickly with helpful, detailed guidance.

What has impressed me the most is that they don’t just answer my questions—they actually check in with me regularly to make sure everything is going smoothly and to see if I need any additional help. That level of customer support is rare and has made learning so much less intimidating.

The machine itself has been great and has exceeded my expectations. It’s easy to use, produces beautiful embroidery, and has been a fantastic investment. I highly recommend Poolin, especially if you’re just starting out. Knowing you have such a responsive and supportive team behind you makes all the difference!

We have two machines and Eoco7 it the best

Great customer service.
The Poolin EOM is extremely user friendly and is the best machine I’ve worked with especially being a newbie in the embroidery world. Highly recommend

After doing research I found out about poolin when starting to get into embroidery. I was nervous at first being that it was new. But I am sooo happy. I took a break and when I started back my screen was not working on my machine. The technician were so helpful and patient. Even when the screen that I order didn’t work, I was sent another replacement for free. I was sent videos on how to take my machine apart and to properly put in back together. It works like brand new now. When upgrading to a multi needle no question ask I will go with poolin. They are the best.

I love my Poolin EOC06. I ran into an issue today and contacted Leo with the support staff from the facebook group. He was quick with a response and way to fix my issue. I was up and working again in minutes! So grateful to a company that values their customers and stands by their products!

I am extremely happy with my new Poolin EOX 15-needle embroidery machine! The shipping was incredibly fast, and the machine arrived securely and in perfect condition. It reads digitized files exported from Wilcom, Hatch, and Tajima flawlessly, handling complex stitch sequencing and detailed vector preparations with absolute ease. The stitch quality is consistently phenomenal, even when running longer production batches. Beyond the fantastic hardware, their customer support team is top-notch—responsive, knowledgeable, and genuinely helpful whenever I have a question. I highly recommend Poolinstore to anyone looking to upgrade their multi-needle setup!

Very happy with the after-sales service, very friendly and helpful, the response was very fast, only 10 minutes and I already had a Poolin agent answering me.

I recently purchased the Poolin EOM 15-Needle Embroidery Machine. When I first received it, the machine displayed a "Connection Error" and would not operate properly. I contacted Poolin's customer service, and they worked closely with me to troubleshoot the issue. Although we were unable to resolve the problem, they quickly determined that the machine was defective.

Poolin promptly sent me a replacement machine and arranged for the defective machine to be picked up, making the exchange process easy and hassle-free. Throughout the entire experience, their customer service team was responsive, professional, and committed to making things right.

While receiving a defective machine was disappointing, the way Poolin handled the situation gave me confidence in the company and its commitment to its customers. Based on both the quality of their customer support and my experience with the replacement machine, I would recommend the Poolin EOM 15-Needle Embroidery Machine.

I had my machine about a month. I absolutely love it! I am familiar with embroidery and have owned many other brands. Poolin by far has been my favorite, customer service was great from the start, purchasing was a breeze, shipping was quick, and setting up was so simple. I bought the EOV and have had no issues with clothing or hats. I really can’t say enough how much I love this machine, very beginner friendly if you’re new to embroidery.

Customer service was great! They helped with a software update that has made my Poolin EOC05 work smoothly. They were quick to respond and worked with me until a solution was found. The machine works great and I am excited to continue making projects!

Kai was wonderful in responding my warranty issue and sending the replacement parts asap! Especially with the time difference. Very appreciative!

Kai is very helpful if you have any problems. I have had stitching and hooping issues and the service team are there to answer and resolve any issues I have had. The Poolin EOC07 is an excellent embroidery machine and Kai is top notch when issues arise.

I had a slight amount of experience with embroidery before I bought the EOC6. I knew nothing about the maintenance required to oil and maintain the machine. I watched vids and got the feel for the machine before being greated by Poolin's friendly and helpful staff. Kai Tang is a solid engineer and has been helpful and supportive of my embroidery endeavors. I eventually upgraded to the behemoth of their flagship machine, the EOX. Throughout experiencing the EOX and even prior to me getting it, Kai helps and will continue to help me despite having many customers to help. Poolin's staff is A1 and always supportive. I know they'll keep up the amazing work on being informative and enthused to help out their consumers!

I love the EOCO 5 it’s been a great machine can’t wait to upgrade!