pocketmaps.com Recenzje 11

Wynik TrustScore: 3.5 na 5

3,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Informacje dotyczące firmy

  1. Drukarnia
  2. Sklep z mapami

Napisane przez firmę

Creating pocket sized print maps that can easily fold up & fit into your pocket. 🗺 Maps | Guides | Brochures | Leaflets. Download templates, add artwork, Worldwide shipping in as little as 7 days.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

11 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Took months for them to send samples, then ghosted

Took months for them to send samples. Then they ghosted, reappearing on occasion, claiming e-mails were caught in a spam filter. But then Mark didn't even respond to texts. He only replied immediately when I mentioned I was going to leave my Trustpilot review. He asked to have a phone discussion, but then never returned that call. Doesn't seem as though they care, which is a shame, because the product seems high quality. Sorry it didn't pan out, but I found a different, excellent vendor who wanted our business.

25 października 2025
Opinia niezależna
Logo pocketmaps.com

Odpowiedź od pocketmaps.com

Hi Karen,

Thank you for taking the time to share your experience—I’m genuinely sorry for the frustration you encountered.

You’re absolutely right that the communication around samples and follow-up did not meet the standard we aim to provide. Regardless of the reason for the gap, we take full responsibility, and I understand why it led you to move on.

Over the past year, we’ve made changes to how we manage inquiries, samples, and follow-ups specifically to prevent situations like this from happening again, including clearer timelines and improved message tracking across email and text.

I do appreciate your note about the product quality, and I’m sorry we didn’t earn the chance to show you what a full project with us can look like. Should you decide to reestablish contact in the future, I would be delighted to personally oversee the entire process.

Wishing you continued success with your new vendor,
Mark
Co-founder, PocketMaps

Oceniono na 5 z 5

Amazing product with even better customer service

I recently worked with PocketMaps on a printed piece for a large event, and it truly felt like working with a partner rather than just a vendor.

The first thing that impressed me was their website, with downloadable templates in various file formats and interactive examples to help you determine which book size to choose. Not only did it give me confidence that my files would be perfectly spec’d, but it also gave me confidence that I was dealing with an experienced company - one that knows what customers need to ensure a successful outcome.

But what impressed me even more was Mark’s response to my initial request. He not only gave me a clear pricing answer but also let me know I could email or call him directly with any questions. That level of personal attention was so refreshing in a world where you are usually forced to deal with forms and chatbots and cannot get to a real person! I did, in fact, need to reach out several times during the design/build process with questions and every time Mark was there with a quick answer.

I’m grateful to Mark and the team at PocketMaps for providing the guidance and tools to help me design a beautiful product for our attendees. Everyone I spoke to at the event loved the foldable design and appreciated the convenience of keeping information in their pocket for handy reference.

I would 100% work with PocketMaps again in the future!

1 lipca 2025
Opinia niezależna
Logo pocketmaps.com

Odpowiedź od pocketmaps.com

Pamela, thank you so much for your kind words and for sharing your experience. We’re thrilled to hear that the templates and examples on our site helped make the design process easier, and even more so that you felt supported throughout your project.

Our goal has always been to make working with PocketMaps feel like working with a true partner, not just a vendor — so your feedback means the world to us. We’re grateful you trusted us with such an important event, and we’re glad the maps were a hit with your attendees.

We look forward to working with you again in the future!

With appreciation,
Mark & the PocketMaps Team

Oceniono na 5 z 5

Love PocketMaps and their Team

Our PocketMaps orders have always been spot-on and look amazing. Our event attendees love them each time. Mark from the PocketMaps team goes above and beyond to help meet our needs. We will continue to use them for all our future events.

9 lipca 2025
Opinia niezależna
Logo pocketmaps.com

Odpowiedź od pocketmaps.com

Evan, thank you so much for your continued trust in PocketMaps! We’re thrilled to hear that your attendees love the maps and that our team has been able to support you along the way. It’s always a pleasure helping bring your events to life, and we look forward to being part of many more in the future.

With appreciation,
Mark & the PocketMaps Team

Oceniono na 5 z 5

Great communication and product!

Great communication and product!

Fast delivery.

25 lutego 2025
Opinia niezależna
Logo pocketmaps.com

Odpowiedź od pocketmaps.com

Thanks so much, Ryan!

We really appreciate your kind words and are thrilled to hear you had a great experience with us. Communication and fast delivery are top priorities, so it’s fantastic to know we met your expectations. Looking forward to working with you again!

Oceniono na 1 z 5

Company Is Unresponsive

I'm fairly sure this company doesn't exist anymore. I've tried to reach out in the following ways in the past 2 months:
chat
calls
emails
filling out forms on website

We're a legitimate company asking for 2-3000 printed maps. Another company I contacted via email returned my inquiry with a phone call in under 2 hours.

I'd skip these guys - they don't seem reliable

17 lutego 2025
Opinia niezależna
Logo pocketmaps.com

Odpowiedź od pocketmaps.com

Hi Leroy,

We take every inquiry seriously, which is why we searched our email, chat, and call records under this name and found no matching request. However, if you reached out under a different name and did not receive a timely response, that’s on us—and we take full responsibility.

We strive to reply to all inquiries promptly, but we clearly fell short in this case. We don’t want anyone to have that experience, and we’re making improvements to ensure it doesn’t happen again.

We’d love the opportunity to correct the situation and provide you with the service you initially sought. Please contact us directly at sales@pocketmaps.com, and we’ll ensure that your request is given top priority.

Best,
Mark
PocketMaps Team

Oceniono na 5 z 5

Great customer service, even better product

The customer service was amazing. Mark worked very closely with me and my company to help us meet a tight deadline.

I was originally working with a designer, but the outcome was not aligned and they were slow to respond - I will say, they did meet the ultimate design deadline though.

Overall, I am very pleased with the outcome. The final product looks amazing and is very high quality. I would recommend using Pocket Maps for your next even as a fun marketing material. Pocket Maps helped our brand really shine at a conference.

12 sierpnia 2024
Opinia niezależna
Logo pocketmaps.com

Odpowiedź od pocketmaps.com

Thank you so much for your kind words! We’re thrilled to hear that PocketMaps helped your brand shine at the conference. It was a pleasure working with you and your team to meet your deadline and bring your project to life.

We truly appreciate your recommendation and look forward to helping you with future projects.

— Mark & the PocketMaps Team

Oceniono na 5 z 5

Great Experience & Great Customer Support

Great Experience! Just received our 3000 pocket maps and they look GREAT!! Excellent quality. Mark was very helpful and called me to follow up on all my concerns. The template process in creation was also very easy to use and helpful. I appreciate PocketMaps kind service and help throughout this process.

20 października 2023
Opinia niezależna
Logo pocketmaps.com

Odpowiedź od pocketmaps.com

Thank you, Mylee! We’re so glad to hear the maps turned out great and that the process was smooth for you.

It was a pleasure working together and helping bring your project to life. We truly appreciate your kind words and look forward to supporting you again!

— Mark & the PocketMaps Team

Oceniono na 5 z 5

The perfect trail map

The wide range of formats, sizes, and options provided us with the ideal canvas on which to present our unique trail. The high quality printing allowed for a fine level of detail, the rugged covers make it a piece that will last, and the pocket size is so convenient that people can't resist taking one. Sure, it cost more than the 3-fold brochure it's replacing, but we're looking at it as an investment that will result in increased membership in our organization.

14 czerwca 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej