Pet Co Recenzje 

I purchased the product and it didn’t work so I tried to cancel but they kept sending products. I tried to return but they charge you 25% restock plus return shipping.
Company is a scam don’t order from them.

I have emailed this company, 4-5 times. My dog has passed away and they are still sending me product. At first they replied to me telling me I had to cancel my subscription. Their instructions were incorrect, I still can’t cancel it, but it says “I have no active subscriptions” this was 2 weeks ago, I got another package from them today! I also, googled them, it gave me an address in Texas and phone #, which I called and is no longer in service! My subscription is for the first of the month, but I just got the package (August 14th). I’m going to my bank now. Just a warning, Don’t Use them!!

Absolute scam company. You cant cancel the subscription service

I have emailed them 2 times. No Response. It does not work for my dog.

I was charged twice in one month, two days apart. I received one package of product. There is no phone number on the website to call. I have sent FIVE emails over the past month asking for clarification and ABSOLUTELY NO RESPONSE!! I keep sending emails every few days but NO ONE answers them! Buyer beware - they will steal your money and not respond when you question it!

I ordered the Superfood Softchews and Dental Defense powder. My dog took to the chews fine, no digestive issues, and I did notice slightly fresher breath after a few weeks. That said, I haven't seen the dramatic joint or energy improvements the marketing promises.

I purchased these dog chews based on promises of the relief they would provide my dog. Figured I’d start with a small size and if they didn’t work - no problem. So first, they didn’t work. They made our dog sick and gave her the runs. Fine - I can deal with that. What I can’t accept is the shady business practice of burying in the fine print that these horrendous chews are going to auto ship for a minimum of 3 months at a ridiculous price and there is no way to stop it. Calls go unanswered, emails go unanswered but rest assured this garbage shows up at your doorstep. RUN away from this company and products as fast as you can!

My dog is a bit of a picky eater, and the first few times I added the powder, he completely turned his nose up at his bowl. I had to start mixing it with a bit of bone broth just to mask the smell , texture enough for him to eat it. Delivery was bit late.

THEY ARE THIEVES
THEY KEEP YOUR PAYMENT DETAILS AND CHARGE WITHOUT MAKING AN ORDER AND NOT EVEN DELIVERING THE GOODS YOU ARE SUPOSED TO HAVE ORDERED
THIEVES!!!!!!!!!!!

The way this company operates is beyond disgraceful.I ordered one of their products on a ‘one off’ basis.I was charged, but it never arrived. I was then subsequently charged again via my account even though they had absolutely no right to do so ,as I did not sign up for their subscription services, as confirmed by the relevant page on their website.I have now just received a further pending charge to my account- in summary;

1.I have been charged three times for products which never arrived

2. I never entered into a contract to purchase their products on a subscription basis.

3 Despite numerous emails and messages to them, I have only received one response which essentially apolgised for their lack of service and promised a refund.

4.Notwithstanding 3, I am yet to receive any refunds despite numerous further emails to them.

5. I have contacted my bank and they are currently making enquires to resolve.

To conclude, this company is operating a scam and should be investigated by law enforcement for knowingly undertaking practices to defraud customers of their money. If the measures I have taken thus far do not resolve my dispute, this is a course of action upon which I may embark.The ultimate owners, as per a previous review, are Dog Science LLC ,and are based in New York at 42 Tiemann Place- a simple search via opengovny.com also reveals the name of the Registered Agent- who, rest assured, will be getting contacted in due course if satisfaction is not obtained.

Do not purchase any products from this company- if you do, you will very much regret it. I did.

Do not buy from this company! In my opinion, ingenious scammers! You order a trial package, and automatically place a new order every month! I didn't click on anything or read anything. When I found out about this, I immediately stopped the automatic payment(which I did not read about anywhere) and cancelled the order (which I didn't place) You open a case with the bank to claim your refund, but according to Pluto Pet, a refund only takes place when you withdraw your case! This alone is fraudulent! I am still trying to get my money back! A time-consuming and frustrating process! Be warned!

Got suckered in to trying their softchews for dogs, ordered in May and nothing yet, have sent many emails, no replies at all. Finally got tracking info and surprise surprise, shipment is coming from China. Funny when you look at the banner on top of their web page, says Made in USA.

Total scam. Do not place any orders.
Orders never arrive and they sign you up for a "subscription service" and continue to make charges against your payment method.
DO NOT DEAL WITH THIS COMPANY!!!!!!!!!!!!!!!

I have been waiting over 60 days for my product. I have written several times with only computer generated responses. One stated that they will respond in 120 hours. Good grief, how can any reputable organisation provide this service. Stay away.

I ordered the sample packs. That's it. Now they want to charge me 89.00 a month for the samples. I sent an email refusing to pay and threatened legal action thru my bank if they charged my card. 💯 a grift. My dog doesn't even like them. I'm disabled and on a fixed income,89.00 is way out of my grasp.

It's like a Pet Cult, run and run fast 4/2026

The biggest rip off scammers in the healthcare for dogs 🐶 industry

Agreed to free sample packs of dog treats and pay $5 delivery fee only
When arrived my dog did not like the treats
I never agreed to any subscription or further orders as also headed away overseas
I left on a cruise 7 April to get email 2 days later on the 9 April to say my order was on its way that I never requested
6 emails later disputing their service, orders etc, still no reply even when I marked attention General Manager
Totally unacceptable service, non communication, and fraudulent business practices
Stay well clear
They are obviously a scam and fraudulent
Shut them down!!!

I asked them to cancel the subscription in October 2025! I told them their website wasn’t working and I needed their help. That’s what customer service is supposed to be for. They refused to help and they still keep charging me. These are just money grubby assholes who don’t give a shit about our animals. Shitty company shitty product.

I had to email them again to stop sending me this shit. I don’t even live at that address anymore.

Pluto will not answer emails or calls. They said they would refund my order when I sent it back. They received my package and will not talk to me now. Order was over $130

Last night Dec 11th I got notified that a charge for 69$ was placed on my credit card from a company called Plutopets.co. I placed one order with them previously and DID NOT agree to any subscription. This totally caught me off guard. I emailed them immediately but got an AI response that it can take up to 4 days to get a response. There's nobody to talk to as the phone is an AI recording
Seeing how it's going to take up to 4 days for a response that means they're going to ship the product I didn't order out. I have no subscription as you will see on the screen shots that I took.

Hello,

Thanks for writing to Pluto Customer Service.

Your question is very important to us and will be treated with our full attention and respect for your needs.

You'll receive a response from one of our customer representatives on your specific question usually within 24 to 72 hours of receipt of this mail. Sometimes, it may take up to 120 hours so please be patient.

Please do not send an additional request or email to us. Any email sent to this address will not be responded to. Any request after this acknowledgement will reset your place in line for our customer service queue.

Subscription Cancelations through email will not be valid. To cancel, you must log into your account and select the cancelation option. Replying to any emails & saying "cancel" will not apply.
Access Your Account: HERE
To save time, please make sure your inquiry is within our terms & conditions/policies or can be answered based on frequently asked questions. You can view them below.
Frequently Asked Questions: HERE
Shipping & Returns: HERE
Subscription Policy: HERE
We appreciate your co-operation and look forward to chatting with you.
Thanks,
Pluto Customer Service
I didn't sign up for any subscription!!
Yahoo Mail: Search, Organize, Conquer
Show quoted text
I don't have any subscription!!
Michael A
Don't you dare ship this item order
If you don't cancel this and refund me immediately I will do what I know how to do!
Don't dare me
On Mon, Jan 12, 2026 at 3:19 AM, Pluto Pets
Pluto wrote:
Show quoted text
Hello,
Thanks for writing to Pluto Customer Service.
Your question is very important to us and will be treated with our full attention and respect for your needs.
You'll receive a response from one of our customer representatives on your specific question usually within 24 to 72 hours of receipt of this mail. Sometimes, it may take up to 120 hours so please be patient.
Please do not send an additional request or email to us. Any email sent to this address will not be responded to. Any request after this acknowledgement will reset your place in line for our customer service queue.
Subscription Cancelations through email will not be valid. To cancel, you must log into your account and select the cancelation option. Replying to any emails & saying "cancel" will not apply.
Access Your Account: HERE
To save time, please make sure your inquiry is within our terms & conditions/policies or can be answered based on frequently asked questions. You can view them below.

Frequently Asked Questions: HERE
Shipping & Returns: HERE
Subscription Policy: HERE

We appreciate your co-operation and look forward to chatting with you.

Thanks,

Pluto Customer Service
I don't have any subscription!!
Michael A
Don't you dare ship this item order 30
If you don't cancel this and refund me immediately I will do what I know how to do!
Don't dare me !!
On Mon, Jan 12, 2026 at 3:19 AM, Pluto Pets
wrote:
After telling them not to ship. Here's an email I just received! Jan 13th 3:13am
Your Pluto order is on the way - here’s what to expect

1/16/2026
After lambasting this company on FB,Insta etc I was contacted by Chris from customer service whom assisted me in resolving this issue. After some back and forth he agreed to refund in full. The following is an email that I just received.

Pluto
Order #30
Some items in your order have been refunded
Total amount refunded: $69.63 USD. It may take up to 10 days for this refund to appear in your account.
Order summary
Pluto Superfood Softchew × 2
Small Dog (< 25 lbs)
Subscription, Delivery every 2 months
Refunded
$59.98
Subtotal
$59.98
Shipping
$5.99
Taxes
$3.66
Total
$69.63 USD
Total
$69.63
Refund
-$69.63
If you have any questions, reply to this email or contact us at helloatplutopets