I love this rug. I put it in a bathroom I redid and something happened which I hadn’t realized. It pulled the whole room together, matching the color of the shower curtain, the ochre cafe curtains and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I appreciate the many, many choices of beautiful rugs! I have ordered three rugs and I Love them all! The pictures online are very true for colors which is not always the case when ordering from other... Zobacz więcej
PlushRugs’ service was fast, dependable and easy to track. The staff are fantastic, and I had absolutely no problems with my transaction. I would highly recommend them.
Reakcja na opinię
We had a good experience with PlushRugs. I like the customer service which I had to contact regarding shipping. The one thing that was confusing is the Maersk tracking that we received which was not u... Zobacz więcej
Informacje dotyczące firmy
O PlushRugs
Napisane przez firmę
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
Dane kontaktowe
644 Locust St, 66044, Lawrence, Stany Zjednoczone
- (800) 239-9892
- info@plushrugs.com
- plushrugs.com
4,5
Doskonała
685 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great Customer Service
Was surprised at how rug was woven, expected rug fibers in all areas, so requested to return rug.
Pleased with the promptness & professionalism of the customer service team! Thank you!
25 października 2025
I recently purchased a rug from…
I recently purchased a rug from PlushRugs and the experience was fantastic from start to finish
19 października 2025
Opinia niezależna
Odpowiedź od PlushRugs
Thank you for leaving us a review Charles! We're happy to hear everything went great. If you ever need anything, don't hesitate to reach out.
- The PlushRugs Team
Odpowiedź od PlushRugs
Thank you for the feedback Diane, we're very thankful you gave us a chance!
- The PlushRugs Team
Quality and affordability
The rug is just as described and the colors online were accurate. With the premium rug pad, our new rug is a luxury to walk on. We are very pleased with the way it warms up our living room and the price was very reasonable.
22 października 2025
Odpowiedź od PlushRugs
We're so thrilled to hear you love your new rug, Kelly! Thank you for leaving us a review and sharing your experience.
- The PlushRugs Team
Odpowiedź od PlushRugs
Thank you for your review Art!
- The PlushRugs Team
Great price fast service
9 października 2025
Odpowiedź od PlushRugs
Thanks for your review Dale!
- The PlushRugs Team
I received my rug within a week
I received my rug within a week. Great service. Thank you.
10 października 2025
Odpowiedź od PlushRugs
Thank you for leaving us a review Susan, hope you love your new rug!
- The PlushRugs Team
Odpowiedź od PlushRugs
Thank you so much for taking the time to leave us a review Susan! We hope you love your new rug!
- The PlushRugs Team
Doing some renovations so I haven’t…
Doing some renovations so I haven’t “unpacked” my rug yet so only giving 4 stars. But I’m loving what I can see. Will up date once my bedroom is all done and everything is in place.
28 sierpnia 2025
Odpowiedź od PlushRugs
Thanks for leaving us a review Faith. We hope you love your new rug once the reno is done and you're able to open it!
- The PlushRugs Team
Best customer service experience ever!
I had an initial experience when contacting Plush Rugs about my purchase, which did not meet my expectations. However, after connecting with Kyle A. (thank you!!), he turned what could have been a poor experience into a fabulous one! Also, Amber T. (thank you!) was quick to reach out with solutions for another rug.
Plush Rugs is exceptional (10 stars!) in their customer service and customer satisfaction. This is a company I look forward to doing further business with, and I think you will too. Give them a try and you won't be disappointed!
24 września 2025
Odpowiedź od PlushRugs
Good Afternoon Darliene,
I'm very sorry to hear about your experience with the rug you received not meeting your expectations. I know our team did review the photos you provided and while our findings did confirm that the rug received was in-line with the photos we have online, we understand that you are unhappy with the product and we want to make things right.
I'll have a supervisor reach out to you tomorrow regarding the restocking fee and see what else we can do in an effort to make this right.
- The PlushRugs Team
Beautiful rug. Great price.
Beautiful rug. Photo and description were accurate so it was a perfect fit for my space. Rug came quickly and was well wrapped.
20 września 2025
Odpowiedź od PlushRugs
Thank you for your review!
- The PlushRugs Team
The rug is very soft
The rug is very soft, enough cushion to not need a pad if you don’t want one. Color is exactly as pictured.
14 września 2025
Odpowiedź od PlushRugs
Thanks for taking the time to leave us a review Shelly!
- The PlushRugs Team
Impressive Service A+++
Very impressed with the service! I felt like I had my rug in hours and with FREE SHIPPING! Couldn't beat the price either. Better than 5 stars!
10 września 2025
Odpowiedź od PlushRugs
Thank you so much for leaving us a review Thomas! We love it when shipping moves as fast as it did here, and we're glad it worked out so well for you. Please come back and shop with us anytime you're on the look out for another rug.
- The PlushRugs Team
Rug out of stock, did not say that when I ordered it.
I ordered a rug. Then they sent me an email that it was out of stock. That’s so annoying. Why can’t they keep track of stock and publish it on their website.
11 września 2025
Odpowiedź od PlushRugs
Good Morning Carrie,
I’m very sorry for the frustration this has caused. When your order was placed, our site reflected one piece available, but when we submitted the order to the Nourison warehouse, they informed us that unfortunately the item was already out of stock.
I know explaining how we manage inventory doesn’t change the situation, but I want you to know we work hard to update stock levels from all of our warehouses every day. When quantities get down to a single piece, we always recommend reaching out before placing an order so we can physically confirm availability on your behalf.
- The PlushRugs Team
Great price & very fast delivery
9 września 2025
Odpowiedź od PlushRugs
Thank you for your review! We hope you love your new rug!
- The PlushRugs Team
You sent the wrong color rug
You sent the wrong color rug. I had ordered the rug in advance as I was having company.
I called customer service and Amber ordered the correct one. I asked for the riug to be expedited due to wanting in time for company, but that did not happen from your end.
A return label was sent, but I was told that I had to bring the 10 ft rug to a FedEx drop off. I asked for it to be picked up at my home since you made the error. I was told I would have to pay the extra fee for it to be picked up which I choose not to pay extra.
So I am very disappointed.
4 września 2025
Odpowiedź od PlushRugs
Hey Donna,
I'm sorry about the issues with the incorrect rug being shipped to you. After our team worked with the manufacturer, it looks like there was an issue with the SKU's we had assigned to the rug you ordered. With that said, it absolutely is on us and we are working to get this fixed as quickly as possible for you.
With regards to us scheduling a pick-up for the rug, we can offer this at no charge given the circumstances. I don't see any communication in our system showing we received this request from you that you referenced, but I will alert our CS team and have them contact you with the offer for no cost pick-up.
- The PlushRugs Team
Doświadczenie Trustpilot
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