I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Zobacz więcej
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Very helpful consultant who came out and advised and took measurements. Covers completed much faster than expected (which was a bonus) and are of excellent quality It feels like having a new sofa ! R... Zobacz więcej
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After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Zobacz więcej
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We ordered two new seat cushion covers and arm rest covers. They arrived sooner than we expected and are an excellent match as advised by Margaret who came to measure up. We are very pleased with the... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Dane kontaktowe
Brookhouse Mill, PR17PZ, Preston, Zjednoczone Królestwo
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Doskonała
6 tys. recenzji
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TO SARAH PLUMB (PAGE)MD PLUMBS
0921 on 17 AUGUST UPDATE….THEY PLUMBS HAVE ADVISED THEY HAVE A DATE FOR PRODUCTION BUT AS USUAL THEY DONT TELL THE CUSTOMER….SO WHAT IS THAT DATE?.?.?
+++++++++++++++++++++++++++++++++++++
TO SARAH PLUMB(PAGE)
11 MAY ORDERED ..12 WEEKS TO DELIVERY…MMMM!
15 AUGUST ….14 WEEKS LATER..NOT ONE UNPROMPTED UPDATE….NOT EVEN MEASURED UP.!
ALL WE GET IS UNFULFILLED MESSAGES.
SARAH DO YOU KNOW WHATS HAPPENING IN THE COMPANY YOU HEAD UP.
HELP
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Plumbs
Thank you for your review. I am genuinely sorry to read how frustrating this experience has been for you. After waiting so long for your order, I completely understand your disappointment at not receiving the updates and communication you would reasonably expect. I can see from your records, a date has been confirmed for the production of your order.
I have passed your comments on to our Customer Service Team for their urgent attention. They will review your order and contact you directly as soon as possible.
Thank you for your patience, and again, please accept my sincere apologies for the frustration and concern this has caused.
Odpowiedź od Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a positive experience with our sales consultant and that you're so pleased with your chair cover.
Your kind comments will be shared with the team, and we really appreciate your feedback.
Odpowiedź od Plumbs
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you're pleased with the quality of your curtains and the fitting service provided.
We really appreciate your feedback and thank you for choosing Plumbs.
Recently had beautiful covers made for…
Recently had beautiful covers made for our couch, which has transformed our family room.
Barbara was fantastic, her experience and practical advise was invaluable in our selection of fabric, trim etc.
The service and quality was second to none.
I have recommended Plumbs to my family.
Barbara is visiting him very soon.
Delighted with Plumbs
6 sierpnia 2026
Odpowiedź od Plumbs
Thank you so much for your wonderful review, Mrs Girvan.
We're delighted to hear that you're so pleased with your new sofa covers and that they've transformed your family room. It's especially lovely to hear your kind comments about Barbara. Her experience and guidance are invaluable, and I'm sure she'll be thrilled to know she helped make the process such an enjoyable one.
Thank you for choosing Plumbs and for recommending us to your family. We truly appreciate your support and hope you enjoy your beautifully refreshed furniture for many years to come.
helpful consultant
Prompt service helpful consultant who took time for second visit to help fit new covers
5 sierpnia 2026
Odpowiedź od Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were pleased with the service you received and that the consultant's second visit helped ensure everything was fitted correctly.
Your feedback is greatly appreciated, and I will be sure to share your kind comments with the consultant involved. We hope you enjoy your new covers for many years to come.
Odpowiedź od Plumbs
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with both the service you received and the quality of your product.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Plumbs, and we hope to be of service again in the future.
A delay in acquiring fabric .
A delay in acquiring fabric caused a delay but I was kept informed and I am very happy with the outcome.I chose a fabric I had had years ago and the match is very close,if you didn't know you couldn't tell.
5 sierpnia 2026
Odpowiedź od Plumbs
Thank you, Josephine, for taking the time to leave such a lovely review. We're sorry again for the delay caused by the fabric supply issue, but we're delighted to hear that you felt well informed throughout and that you're so pleased with the finished result. It's especially wonderful to know that the fabric match was so close to your original choice. Thank you for your patience and for choosing Plumbs.
I’ve recently had shutters fitted by…
I’ve recently had shutters fitted by Anthony and I can’t speak highly enough of him! He was brilliant - he talked me through everything prior to ordering, he kept in touch around timeframes etc and was always contactable when needed. The shutters are absolutely gorgeous and I am really happy with them, they fit perfectly and have made the rooms look totally different in the best way!
Thank you so much Anthony, you are amazing at what you do!
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear how pleased you are with your new shutters and the difference they've made to your home.
I'll be sure to share your kind comments with Anthony, who will be thrilled to know how much you appreciated his support, communication, and service throughout the process.
Thank you for choosing Plumbs, and we hope you enjoy your beautiful new shutters for many years to come.
I was disappointed ....
I was disappointed in the fit of the covers. I have waited this long as Tim assured me the creases would disappear as the covers relaxed once hung on the sofas. They still look crumpled in places - as if a bit too big.
Tim appeared stressed on both visits which left me feeling a little tense. I was not willing to ask if he was ok ,other than acknowledge how uncomfortably hot it was.
4 sierpnia 2026
Odpowiedź od Plumbs
Thank you for taking the time to leave your review. I'm sorry to hear that you're disappointed with the fit of your covers and that the creasing has not improved as expected. I also regret that your experience during the fitting appointments left you feeling uncomfortable.
We take all feedback seriously and would like the opportunity to look into your concerns further. Please contact our Customer Services Team, or send us an email with images to Plumbs@plumbs.co.uk, and we'll review the fit of the covers and discuss how we can help.
Terrible
I ordered patio curtains with box pleated pelmet and also ordered 3 roman blinds to match at a cost of over £3000 . The order took longer than was quoted by the rep who came to measure up.
When finally the curtains were delivered it was found that the roman blinds had been made with the length and width being made the wrong way around . I'm now having to wait for them to be re made, after having to ask (not offered) for some kind of compensation for their mistake and having to wait again, I was finally offered a £30 m and s voucher, which i promptly told them politely to shove it!! Would definitely NOT use again!!!
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Plumbs
Thank you for taking the time to share your feedback. I am very sorry that your order did not meet the standards we aim to provide.
I completely understand your frustration, particularly after the delays you experienced and then discovering that the Roman blinds had been manufactured incorrectly, resulting in further waiting time. I also appreciate that the goodwill gesture offered did not reflect the level of inconvenience and disappointment caused.
This is not the experience we want for our customers, especially after such a significant investment in your home. I would like the opportunity to review your case personally and understand whether there is anything further we can do to help. Please contact our Team, via Plumbs@plumbs.co.uk with your order details, and I will investigate this for you.
Odpowiedź od Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our service efficient and that you're pleased with your purchase.
Your feedback is greatly appreciated, and we hope you enjoy your furniture for many years to come.
Excellent product
Rep. Rob Jackson was knowledgeable and efficient in measuring and fitting my new sofa cover then delivering it on time . I am very satisfied with the Plumbs product.
10 sierpnia 2026
Odpowiedź od Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were pleased with both your new sofa cover and the service provided by Rob. I'll be sure to pass on your kind comments to him.
Thank you for choosing Plumbs, and we hope you enjoy your refreshed furniture for many years to come.
Very pleased with the end result Sofa…
Very pleased with the end result Sofa look great.
25 lipca 2026
Odpowiedź od Plumbs
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you're so pleased with the end result and that your sofa looks great.
Your feedback means a lot to the team, and we really appreciate your kind comments. Thank you for choosing Plumbs, and we hope you enjoy your refreshed sofa for many years to come.
Exceeded all my expectationd,
2 pc. Suite - Superbly finished and delivered back to me. Quality and Service above all my expectations - would highly recommend them to all and will certainly use them again
21 października 2025
Odpowiedź od Plumbs
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you’re so pleased with the finish and quality of your 2-piece suite, and that the service exceeded your expectations.
It was a pleasure to look after you, and we’re very grateful for your kind words and your confidence in recommending us. We look forward to helping you again in the future!
The people Who helped me choose my New…
The people Who helped me choose my New curtains and fitted them were very helpful.
The quality of the curtains was excelent. I would recommend Plumbs to anyone. I chose plumbs after seeing my friend's curtains and she told me what a good service you gave. I endorse that too.
24 lipca 2026
Odpowiedź od Plumbs
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you were so pleased with the quality of your new curtains and the service you received from our team.
It’s especially lovely to know that you chose Plumbs after seeing your friend’s curtains and hearing about her experience and that we were able to live up to her recommendation. We really appreciate your kind words and your support. Enjoy your beautiful new curtains!
Odpowiedź od Plumbs
Thank you so much for your lovely review! We really appreciate you taking the time to share your experience. It’s great to hear that you were happy with the quality of the work and the service received.
We’re delighted you’re happy with the result. Thank you again for choosing us!
Honestly
Honestly, I have no idea how to asses the the curtains made and fitted for me so working on the theory nothing is perfect I award 4 stars. I enjoyed the fact that the work was all done for me to a high level, no fuss, no mess and all to suit my schedule. Really good job.
20 lipca 2026
Odpowiedź od Plumbs
Thank you so much for your lovely review! We really appreciate you taking the time to share your experience. It’s great to hear that you were happy with the quality of the work and that we could make the whole process easy, hassle-free, and convenient around your schedule.
We’re delighted you’re happy with the result. Thank you again for choosing us! 😊
Positive experience
Just want to say a big 'thank you' to Olivia Minto! She was so helpful in resolving an issue with the order. Really fantastic service, Thank you!
30 lipca 2026
Opinia niezależna
Odpowiedź od Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Olivia was able to help resolve the issue with your order and provide the level of service we strive for.
I'll be sure to pass your kind comments on to Olivia. Thank you for choosing Plumbs, and we look forward to helping you again in the future.
So very happy with my experience of…
So very happy with my experience of Plumbs. We have a very large and expensive sofa that had been destroyed by our kids and dog. I was on the cusp of absorbing the cost of a new one and then came across the Plumbs sofa covers. I massively underestimated how good they would look - it wraps and clings to the sofa so well it looks like a full upholstery job - you cannot tell it’s a cover at all and it’s on a tricky, classic style, sofa. Mike Smeathers who measured and fitted the cover was a pleasure and after we noticed a small, (subjective) design issue he arranged a pre paid postage bag to come to ours so we can send that part of the cover back for alteration free of charge. 10/10 for price, quality and service. Thanks 🙏
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear how pleased you are with your sofa covers and that they have given your sofa a completely new lease of life.
It's especially great to hear your kind comments about Mike. I'll be sure to pass on your feedback to him. We always strive to provide the highest level of service, so it's fantastic to know that both the product and aftercare met your expectations.
Thank you again for choosing Plumbs and for recommending us.
Plumbs sent me a leaflet offer…
Plumbs sent me a leaflet offering 50% off made to measure curtains. I requested a visit. A very pleasant, mature, lady came and estimated the cost of my requirements. I required one set of curtains with a 58 cm drop for my lounge and another set of curtains for my bedroom, with a 53 cm drop. This included heat resistance linings. The overall price given was £1650.20 including VAT. It did not surprise me to learn that my materials chosen were not in the “50% off”category. I should have, but did not query the overall price. I agreed to go ahead. A deposit of one third was requested which I paid on the spot. I was told it would take between four and six weeks for the curtains to arrive. After just over three weeks, I was told that the curtains were ready and was requested to pay the remainder of the bill. I declined to do this. I am 82 years old and was worried about finance scams. As of that moment, I had not seen the finished curtains. I did manage to discuss the bill with the original estimator and was told that I could pay the fitter when he arrived. The curtain fitter duly turned up over two weeks after I was told that the curtains were ready.
Apparently, the fitter waits until he has a number of installations in an area before he comes.
The fitter did a first class job of hanging the curtains. I was pleased with the results and the quality of the curtains. The reason I have only given Plumbs four stars, is owing to the fact that I was demanded to pay so money before the curtains had been delivered and that, in my opinion, the contract was overpriced.
15 lipca 2026
Odpowiedź od Plumbs
Thank you for taking the time to leave your review. We're delighted to hear that you were pleased with both the quality of your curtains and the service provided by our estimator and fitter.
We appreciate your feedback regarding the payment process and understand why being asked to settle the balance before installation caused concern. We will share your comments with the relevant teams as customer feedback like yours helps us review and improve our communication throughout the customer journey.
Thank you again for choosing Plumbs, and we're pleased that you're enjoying your new curtains.
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