What I saw when I ordered the part, on your web site, was a genuine Aqualisa part with the Aqualisa name clearly printed on the body of the part, matching the original one I had. The part that came wa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Zobacz więcej
What a refreshing experience. I e-mailed in the evening to ask two rather detailed questions about model numbers and stock availability. First thing next day I got a clear, accurate and concise reply... Zobacz więcej
Excellent service, ordered an item from the website unfortunately the part No. didn’t match the photo. Call explained they understood, sent a prepaid returns label while they sorted out the website... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Dane kontaktowe
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, Zjednoczone Królestwo
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
4,5
Doskonała
471 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I payed £400 for parts one of the parts…
I payed £400 for parts one of the parts was not in stock. After nearly 2 weeks I enquired as to what had happened to the parts only to find they were on back order, and never been sent out to me, or contacted me to let me know they didn’t have them in stock. So I could have bought them locally.
2 kwietnia 2024
Opinia niezależna
Very disappointed advised pump was…
Very disappointed advised pump was available only to be told a week j look after when we chased the order it was out of stock now and on a further two weeks delivery. Can’t see us ever using them again
26 marca 2024
Odpowiedź od Plumb2u
Hello,
We are very sorry for the breakdown in communication on this order.
You should have been informed at the time of purchase that they item was out of stock which I can only apologise did not happen on this occasion. We will investigate internally why this did not happen to ensure we improve our service going forward.
We issued a full refund to your account as this was what you requested.
Kind Regards
Plumb2u
Absolute shocking company
Absolute shocking company, ordered a pump, got email saying shipped. 5 days later still not arrived when I chased it up was told awaiting delivery from supplier, so they are selling things they haven't actually got. DONT BUY FROM THESE JOKERS you'll just be asking for hassle
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Plumb2u
Hello Alan,
Thank you for your feedback.
Unfortunately there was an unexpected delay with the delivery of the pump you ordered from us which we can only apologise for. We do state 3-5 working days for delivery and this order fell slightly outside of this.
We issued a full refund to your account as per your request.
Kind Regards
Plumb2u
Liars
Don’t like leaving such poor reviews, but this merchant really did disappoint. Ordered more than 2 weeks ago. Was lied to about item being in stock. Lied to about it being shipped also. When I asked for a refund as I needed to order elsewhere where it was ACTUALLY in stock, my emails went unanswered. Very poor experience. Just be honest and transparent with customers for goodness sake.
11 marca 2024
Opinia niezależna
Odpowiedź od Plumb2u
Hello Amar,
We apologise that your parcel did not arrive with you, however please note, we are not liars. The parcel was dispatched with Royal mail on the date you ordered and unfortunately the parcel was lost in transit - we were only made aware of this when you contacted us after it was not delivered after two weeks.
I have also checked our system and all your emails were responded to within 24 hours.
We offered to send a replacement parcel, you declined, and we issued a full refund instead.
Kind Regards
Plumb2u
Easy to order great deals at great prices 👍
Easy to order , friendly customer service and support
Great value for money and super good deals
Highly recommended 👍👍👍
6 marca 2024
Opinia niezależna
Item and postage competitively priced
Item and postage competitively priced. Easy to order online and fast delivery.
20 lutego 2024
False in stock items and delays 2 months for order
Misleading in stock levels tricks. Stock was clearly shown in stock otherwise I will never had ordered it, so when I have ordered I was sent email to be notified that they will arrive in 2 months time. Disappointing and time wasting. I had to ask for refund.
3 marca 2024
Opinia niezależna
This order was promised in 1-2 days and…
This order was promised in 1-2 days and took a week. (Single Lady with 2 children- no hot water!)
I contacted the manufacturer and they told me that they had 7 in stock and I could have it within 2 days.
Plumb 2 u just suggested ‘I cancel the order if was was not satisfied’!!
Great!!
Rubbish customer service.
22 lutego 2024
I had a problem with a thermostat on a…
I had a problem with a thermostat on a water heater I bought I got in contact with plumb2u.com by email and a new thermostat was sent out to me the next day with no charge.This is one of the best companies I have dealt with in a long time.
27 lutego 2024
Opinia niezależna
I was really happy to find a part that…
I was really happy to find a part that I was looking for. Great service!
20 lutego 2024
Got what I wanted without having to go…
Got what I wanted without having to go to expensive Duravit fitters. Great price, delivered fast and on time. Will absolutely buy from here again.
20 lutego 2024
Don't bother to call them
Having placed an order online I needed to speak to them regarding my order. Having tried to call then 30 time but unable due to call went to answer phone. I then phoned the click and collect company that I had picked, they advised me plumb2u never answer their phones, then they advised me to email them.
6 lutego 2024
Opinia niezależna
Odpowiedź od Plumb2u
Hello,
Thank you for your feedback, though I am sorry to hear you were unable to get through on the telephone - unfortunately we are short staffed at the moment so the telephone lines can get extremely busy however we do always respond to emails within 24 hours.
Kind Regards
Plumb2u
Great company and speedy shipping I use…
Great company and speedy shipping I use them a lot
8 lutego 2024
Opinia niezależna
Excellent service but express delivery not overnight
Very good stock of parts but express delivery was a bit slow off the mark so still took a couple of days. No problems with returning unwanted parts.
25 stycznia 2024
Opinia niezależna
Reasonable price and fast delivery
Reasonable price and fast delivery, don't just go to a shed look at other retailers as well would recommend.
24 stycznia 2024
Opinia niezależna
Fast delivery
1 lutego 2024
Opinia niezależna
Doświadczenie Trustpilot
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