The sneakers came out great as advertised, since its made to order, production time is expected so be patient. Also they were very responsive when I inquired about my sneakers. Also was so satisfied o... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service, shoes are amazing, slightly jealous you guys met Geoff Hurst. Kept up to date with progress all the way through, I am debating buying the signed Hammers trainers and signed Wor... Zobacz więcej
I brought a pair of signed Geoff Hurst trainers for my husbands 50th birthday. From the moment I ordered, I received regular updates from Dulton and the team regarding the processing of these shoes. W... Zobacz więcej
Poor finish, had to return to be fixed received back suede is worn down in areas!!! style is unique hence the 3stars. Definitely not worth what they charge compared to the standard Adidas model. I tot... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
A business dedicated to customer satisfaction through shoe cleaning, repairs and customisation.
Dane kontaktowe
5B Oaklands Court, Tiverton Business Park, EX16 6TG, Tiverton, Zjednoczone Królestwo
- 01884 763180
- info@platinumshoecare.com
- platinumshoecare.com
4,6
Doskonała
361 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outstaning work by team.
31 października 2025
the best trainers ever!
Trainers arrived as described, and great comms from PSC keeping me informed of the timings and delivery date. They look fantastic - absolutely made up with them
I asked if I could have #37 (of 100) and they were able to sort that too.
30 września 2025
Fantastic experience -- product was…
Fantastic experience -- product was amazing, shipping and communication perfect. Would HIGHLY HIGHLY recommend.
30 września 2025
Great trainers
Great trainers , this was my second pair of custom trainers and I couldn't wait for them to arrive. Upon arrival I was blown away by the quality of them , Great staff as I moved house whilst the trainers were in production, but nothing was to much trouble for them when I contacted them with the new address. Thanks for Great service, now what shall I order next ??? .
30 września 2025
First class service
I recently purchased a pair of custom addidas Mike Joyce signed trainers . They came professionally boxed and even had an extra pair of laces . The communication was first class also and I would recommend PSC all day long
30 września 2025
These guys are awesome!
These guys are awesome!
I saw an ad so when I was placing my order I reached out to see if they could add some customization and they totally did! I’m a sneaker junkie and the shoes they made for me are so sick! And they threw in a mars bar lol
19 września 2025
Opinia niezależna
Really special shoes.
Really special shoes
Exactly as photographs/videos show. I was concerned as these were much more than I would normally pay for trainers. However, they are truly exceptional.
29 sierpnia 2025
Little communication about shipping…
Little communication about shipping dates. On the expensive side. But the shoes were good as a special memento for The England Women’s euro final.
16 września 2025
Opinia niezależna
Lionesses Euros Champions!
Received my custom air force ones and couldn't be happier! They look great and came within timeframe given. I had some spare laces tags included but were broken when I got them. Emailed and got a response straight away confirming replacements on the way.
29 sierpnia 2025
Absolutely beautiful shoes and a…
Absolutely beautiful shoes and a treasured momento of a wonderful tournament.
29 sierpnia 2025
No shoes laces
No shoes laces, box damaged with a melt chocolate bar inside, shoes with stains
Horrible experience and can t even reach out to store because supposedly I just sent ansg a week before receiving my package asking about a tracking number since i never got one 6 weeks ago+ after paying for the sneakers.
Disappointed
29 sierpnia 2025
Odpowiedź od Platinum Shoe Care
Hello Youssef,
Thank you for your review. I’m really sorry to hear about your experience — this is not the standard we aim for at PSC.
Regarding the missing laces this should not have happened (not sure how this has happened either!) and we will put this right for you. The 'stains' frustratingly are all part of the dying process, and the marks you are referring to on the inside of the sneakers is excess glue from when the shoes were manufactured, and not us (we do have this highlighted on all product descriptions). However when the shoes are dyed it makes the excess glue or glue spills more clear, something we should make a better effort of keeping an eye on, so sorry to let you down here. The chocolate was intended as a small gesture in every order, but in your case it melted in transit which clearly caused more frustration — I apologise. As for the damaged box, while we always ship double boxed, sometimes boxes arrive imperfect due to the channels we source from, though we do our best to protect them.
On communication, I can confirm we did respond to your enquiry but it looks like our reply may not have reached you, which I understand has added to your frustration, kindly check your spam folder. Just for reference, we received an enquiry from you on 27th of August at 20:38 UK TIME, we responded on 27th of August 20:42 UK TIME.
I’ve already reached out directly by email to resolve this, and I want to make sure you leave happy. You’ll have the choice of a replacement or a full refund.
Kind regards,
Dulton Burton
Founder – Platinum Shoe Care
Great craftsmanship!!!
I sent a used pair of Travis Scott with some upper ware and have received back a pair that definitely passes for brand new 👍 amazing work by these guys. I waited longer than originally agreed but it was worth the wait. Would definitely recommend and will be using this service again. Pricing is very fair for the quality of the work. Happy customer
1 września 2025
Opinia niezależna
Happy 😊 …
I recently ordered a pair of customised trainers, a surprise birthday gift for my friend, from PSC. I am over the moon with the result and my pal is absolutely chuffed with his present. I will definitely be ordering from Team PSC again.👍
23 sierpnia 2025
Opinia niezależna
Very happy with my trainers
Very happy with my trainers. Look dope, can’t wait to rock them this weekend! Communication was also great. Expect to wait around a month to 6 weeks to receive them but it’s definitely worth the wait! Highly recommend
1 sierpnia 2025
Great
I highly recommend buying from these guys I absolutely love my 1st purchase the quality and detail is amazing I will definitely buy again
7 sierpnia 2025
Opinia niezależna
Great quality
Great quality! Very happy with the order and it was delivered in 6 weeks!
25 lipca 2025
Poor finish
Poor finish, had to return to be fixed received back suede is worn down in areas!!! style is unique hence the 3stars. Definitely not worth what they charge compared to the standard Adidas model. I totally understand their business model & in my opinion for the quality of the workmanship they are OVER PRICED! If anyone would like pictures to validate this review just let me know!
30 maja 2025
Odpowiedź od Platinum Shoe Care
Hi Harry,
Thank you for your review. I would like to provide some context to the review because it is important to highlight what your concern is.
Your email to us stated the size of the text added next to the three stripes was too large, which we agreed we made a mistake and then sorted this with no questions asked. The text we applied was too large for the size of the shoes. We covered the cost of shipping and refunded you 10% for the inconvenience.
Your other comments are a reflection of the manufacturing of the shoes and not us. You said within your email the suede on the shoes was patchy and slightly faded, unfortunately this is nothing we can control, we buy all of our base models from Adidas directly and then customise them. When we received the shoes back for us to adjust the text we assessed the shoes and found for them to be fine and well within the guidelines of Adidas. Whilst I will admit the quality of Adidas trainers can vary, and has got noticeably worse of the last 12 months, we have zero control over this.
Your comment of price, possibly suggests you do not understand our business model. We purchase authentic trainers from retailers at full RRP and then customise them as per the customers order. So, yes of course our prices are going to be more than a standard Adidas model.
Thanks
TEAM PSC
UPDATE:
Hi Harry,
Can you send us photos, we have never received photos displaying poor craftsmanship, we received photos of the text being too large which we corrected for you and sent you a refund. You then mentioned the suede which as explained we do not manufacture the shoe, which is why I assumed you didn't understand our business model.
Kindly, send us photos to info@platinumshoecare.co.uk and if the work carried out by ourselves is not good enough we simply will sort it.
Thanks
TEAM PSC
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