pictureframesdirect.co.uk Recenzje 24

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

You can safely ignore the negative reviews on here. Some people expect Amazon-type communications and delivery times from a bespoke operation. If you have any questions Tom at PFD will normally respon... Zobacz więcej

Oceniono na 2 z 5

Placed order 10 days ago - no communication or acknowledgemment as yet despite parting with £113 for 2 frames. Their website says 7-10 days lead time. On Paypal this company is identified as "The Chi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Beautiful high quality custom cut mounts in a lovely range of colours. I'm extremely impressed with how securely they were packaged too. Super happy with my purchase. Thank you!

Oceniono na 5 z 5

It took 13 days for this company to deliver my order. They didn't bother me with loads of unnecessary e-mails about delivery etc. They didn't contact me at all until the order was done and to tell m... Zobacz więcej


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

24 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

No frills, great job.

It took 13 days for this company to deliver my order. They didn't bother me with loads of unnecessary e-mails about delivery etc. They didn't contact me at all until the order was done and to tell me it would be shipped soon. My complicated order was perfect - no fuss, no frills. I am very happy with it! One little thing - it would be good to be able to see the difference between the textured and plain mounts on the website. I ended up ordering 2 to choose from as I didn't know what they'd be like as they looked identical on the website. They were both really nice, very good quality and well packaged.

12 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

You won't regret using them

You can safely ignore the negative reviews on here. Some people expect Amazon-type communications and delivery times from a bespoke operation. If you have any questions Tom at PFD will normally respond to emails the same day. Oh! And I nearly forgot. Quality is excellent!

24 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

A firm that really cares

A firm that really cares! I had queries about my order and Tom responded quickly and efficiently every time - it was first class service. And I was really pleased with the mounts when they came - arrived in perfect condition with strong, sensible packaging to keep them safe.

16 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Very happy with purchase

Ordered 3 largish mounts for existing framed prints. Arrived as per the timescale stated on website. Extremely well packaged. Very pleased with purchase would definitely recommend.

3 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

PICTUREFRAMESDIRECT, BRILLIANT SERVICE

Placed an order with PICTUREFRAMESDIRECT for double mounts, my mount details/sizes were a little complicated and Tom from PFD contacted me to talk me through the process of placing the order which was really helpful, I have now received my order for my double mounts and they are absolutely perfect, I would highly reccommend PICTUREFRAMESDIRECT the service was first class, delivery was very quick and price very competitive, 5 stars.

30 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Perfect, to the millimetre.

Several custom frames ordered. We discussed various options and alternatives, they showed me some examples of designs before I placed the orders. Good communication throughout. All frames were perfect. To the millimetre.

20 maja 2025
Opinia niezależna
Oceniono na 5 z 5

My first experience of using picture…

My first experience of using picture frames direct was great! I was seeking a present for my parents golden wedding anniversary. The frame came as expected and the quality of it was more beautiful than I imagined. Then when I put the photo and frame together it just so happened to look way more better than I was imagining. My parents love the gift!

The customer service team were great they responded to my queries and went above and beyond to ensure that the frame was as I was expecting. As said above it was even better than I was expecting. I couldn't recommend this team highly enough and it was worth the price. It arrived safely and well packaged to prevent damage. It came so much quicker than I was expecting aswell. So thank you to the team in pictureframesdirect!

5 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Various Mounts

Just ordered 9 picture mounts different sizes and colours. All arrived in perfect condition - beautifully packaged. Fantastic service and amazing price.

4 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent product and service

Ordered once again and what I received was top notch. The packaging alone shows craftsmanship, the product convinces in precision and quality and all that very fair priced! Highly recommended provider-please keep going. It’s wonderful to work with your products.

27 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Recommended!

Lovely, well-made frame at a reasonable price. Delivered
quickly, and very helpful customer service.

25 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Top-Quality Bespoke Mounts with Outstanding Service!

As The Yorkshire Photographer, I regularly purchase bespoke mounts from Picture Frames Direct for my business. I create signed football prints for the club I photograph at, and having perfectly sized mounts is crucial for a professional finish.

It took me a little while to nail down the exact sizing, as the measurements weren’t quite what I expected at first. However, once I measured correctly and had my mounts custom-made, they fit perfectly with my frames. Now, I wouldn’t go anywhere else!

I always opt for the express service since my turnaround times are fast, and the team at Picture Frames Direct consistently delivers. Their customer service is excellent, and they always ensure my orders arrive ASAP.

A fantastic, family-run company providing 5-star service. Highly recommended!

18 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent choice and quality of finished item

The only company that gave a choice of layout that suited the 5 pictures we wanted set into a frame. The choice of mounts, frames and styles were excellent and as such the finished product was exactly what we wanted. Made and delivered within the set time frame, well packaged and very reasonable cost. All in all, we would definitely use again. Thank you.

21 października 2024
Opinia niezależna
Oceniono na 1 z 5

Complete waste of time and money

I ordered custom mounts and when they arrived they were not the sizes I had requested. Contacted the company who asked for photos showing the sizes on a tape measure which I sent them only to be told the tape measure was wrong and that I should buy another one. Completely ridiculous and I don't doubt that if I did buy another tape measure they'd tell me that one was also defective when they didn't like the measurements it gave

18 czerwca 2024
Opinia niezależna
Logo pictureframesdirect.co.uk

Odpowiedź od pictureframesdirect.co.uk

Good morning Rebecca,
I can guarantee the mounts we sent out were the sizes that you ordered. We did not say your dress makers tape measure was wrong, it is the way you are reading it that is incorrect. For example the 26cm mark is the line underneath the number 26 NOT the line next to the number, which is 25.5cm. As already suggested, please check it against another tape measure or ruler.
Kind regards,
Picture frames direct

Oceniono na 2 z 5

Poor communication

Placed order 10 days ago - no communication or acknowledgemment as yet despite parting with £113 for 2 frames. Their website says 7-10 days lead time. On Paypal this company is identified as "The China Shop" and the link to sales doesn't work.
Getting worried.

2 maja 2024
Opinia niezależna
Logo pictureframesdirect.co.uk

Odpowiedź od pictureframesdirect.co.uk

Good morning Grasscutter,
Apologies if your order took a couple of days longer than usual, during busy periods and staff holidays this sometimes does occur. Sorry, I don't know your name so can't check how long it did take to be delivered.
We are a family business started in the 1960's and started as a gift shop, which is why our registered company name is The China Shop Limited. We have been picture framing since the 1990's and this is now our sole business.
Kind regards,
Picture frames direct

Oceniono na 5 z 5

Brilliant service...

Brilliant service...ordered some bespoke mounts & they were cut perfectly & the colours were just right. Will definitely use again. Thank you!

7 grudnia 2023
Opinia niezależna

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