Picnic have been amazing since my first phone call with Tom on 5th October. Every team member that I have spoken with have been polite, kind, professional, knowledgeable and extremely helpful. Thank y... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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After being turned down by so many mortgage brokers, Picnic was my last hope of securing a remortgage because of my age. When I first contacted them, they told me they would obtain a mortgage offer... Zobacz więcej
Top Team! Andreea, Mark, Cody & Ryan. Just perfect, streamlined ,supportive , experienced , cost effective , will get you a mortgage before you can even think. Just expert at their work . Welldone !
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From start to finish the team has been great. Thanks guys for making it happen. Thomas kicked it off and Matthew prepared the application and has proved to be a very good broker. When the first proper... Zobacz więcej
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We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
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4,5
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179 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Everything has been excellent from the…
Everything has been excellent from the start, even when there were times I was feeling like it wasn’t progressing, the team continued to reassure me that things were on track and helped me keep on top of anything required my end. Very happy with the level of service received
5 marca 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi Craig,
Thanks so much for your kind words. Buying a home can often be a real waiting game, so it’s completely normal to have moments where it feels like things have gone quiet. We’re really glad the team could keep you reassured and help you stay on top of everything along the way.
It’s great to hear you felt well looked after from start to finish. That’s exactly the experience we aim to give every customer, so your feedback is genuinely appreciated.
Wishing you all the best in your new home. If you ever need us again in the future, you know where we are.
Cheers,
Team Picnic
The team at Picnic made everything so…
The team at Picnic made everything so much easier, very well informed on numerous lenders and products available, would highly recommend.
3 marca 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi Andrew,
Really appreciate you taking the time to leave this; it means a lot. Glad to hear our team helped make the whole process feel a bit smoother for you. Navigating lenders and mortgage products can get complicated quickly, so it’s great to know their knowledge made a real difference for you.
Thanks as well for the recommendation; that’s the best compliment we can get.
If you ever need our help again down the line, you know where we are.
Cheers,
Team Picnic
Odpowiedź od Picnicmortgages
Hi Donald,
So pleased we could help you on your mortgage journey, and the whole team made it feel so smooth and straightforward.
All the best in your new home. You know where to find us when it's time to remortgage.
Cheers,
Team Picnic
Great experience
Great experience, simplified the process so it was easy to understand, great communication from day one , highly recommend
4 marca 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi James,
Really glad to hear you had such a positive experience with us.
Buying a home can feel pretty overwhelming at times, so it’s lovely to hear that the team managed to simplify things and keep everything clear throughout. Good communication is something we work hard on, so your feedback means a lot.
We really appreciate your recommendation, too! If you ever need a hand again down the line, we’re always here.
Cheers,
Team Picnic
Fantastic service
Fantastic service, would highly recommend then to anyone. We were updated every step of the way by the friendly staff, and felt in good hands.
Thanks
3 marca 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi Stuart,
We’re so glad you felt in good hands and kept in the loop throughout. The mortgage process can feel pretty daunting, so keeping things clear and making sure you know what’s happening from start to finish is something we really care about.
We'll make sure the team sees this, and thanks for recommending us; that means a lot. If you ever need us again, you know where we are.
Cheers,
Team Picnic
The people were fantastic & the process was so smooth
The process was so smooth, the online portal is easy to use and makes things so simple.
You can track progress and see who is handling the case.
Everyone is extremely knowledgeable, helpful & I could not fault them whatsoever. Every step of the way I was informed and all the stress and hassle taken away.
3 marca 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi Garry,
We’re really glad you found the whole process smooth and easy to follow. We’ve put a lot of thought into making our customer portal simple and transparent, so tracking the progress of your mortgage application becomes much more straightforward. It’s great to hear it did exactly that for you.
Buying a home can feel overwhelming at the best of times, so knowing our team helped take the stress off your shoulders means a lot. We’ll make sure your kind words are passed on; they’ll be chuffed.
If you ever need us again, or even just have a question down the line, we’re always here.
Cheers,
Team Picnic
A big thank you
We would like to say a big thank you to the whole picnic team! This whole experience was great, team extremely helpful and professional. Couple of months ago we didn't even think that we could be eligible for a mortgage. Today we're packing our belongings and getting ready to move into our first house.
Thanks again guys, continue helping people, you take so much stress off our shoulders.
We'd like to say a big thank you to Nicola. She's an absolute superstar, she's patient and kind, she'll explain everything thoroughly and answer all the questions. We wouldn't have ever dreamt of better mortgage advisor!
2 marca 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Thank you so much for taking the time to share your experience with us, Loreta.
Honestly, there’s nothing better for us than hearing from customers who started out thinking a mortgage might not even be possible… and are now packing boxes for their first home. That’s a huge moment. We’re so chuffed for you both.
We’ll make sure Nicola sees this too. It will definitely make her day. She really does care about walking customers through everything properly, explaining the bits that feel overwhelming, and sticking with you until it all makes sense. Buying your first home can feel like learning a new language at times, so having someone patient and kind in your corner makes all the difference.
Thank you for trusting us with something so important. Now the fun (and the chaos of unpacking!) begins. We’re so glad we could help take some of that stress away from you.
Wishing you all the best in your new home!
Cheers,
Team Picnic
Odpowiedź od Picnicmortgages
Hi Florin,
Really glad we could help you on your mortgage journey!
If you need us again when it's time to remortgage, you know where to find us.
Cheers,
Team Picnic
Get a different advisor
We were recommended these from Experian.
A mortgage was presented that we wanted to move forward with. After moving forward we were ignored for a week and were finally informed that the mortgage they had applied for was not eligible for first time buyers.
Picnic/Haysto staff are sales people - nothing more.
25 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi Rhodri,
We’re really sorry to hear that you felt your experience with us didn’t appear to meet the standards our customers typically expect. When things go wrong, we’re always willing to admit our mistakes and try to rectify any issues that may have arisen on our part.
Our co-founder and Chief Customer Officer, Paul Coss, would like to speak with you to offer his assistance and further investigate the circumstances of your case to achieve a more satisfactory outcome.
You can also contact us via your secure customer portal if you still have your login details. Alternatively, Paul’s direct email address is: paul@picnicmortgages.com.
Thanks,
Team Picnic
Great service
24 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi Reuben,
Really glad you had a great experience with us.
If you need us again when it's time to remortgage, you know where we are.
Cheers,
Team Picnic
A great and friendly team
A great and friendly team who have been very helpful in securing me a mortgage. They have timely updates and are very helpful in answering any questions that you may have. I would highly recommend them.
20 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi John,
This is lovely to read. Thank you so much for taking the time to share it.
We’re really glad you felt supported throughout the process. Keeping things friendly, clear and up to date is exactly what we aim for. It’s great to hear the team were on hand to answer your questions and keep everything moving along smoothly.
And that recommendation means a lot to us; thank you! If you ever need anything in the future, you know where to find us.
Cheers,
Team Picnic
Picnic having been fantastic throughout…
Picnic having been fantastic throughout the whole mortgage application process. Every who has dealt with me has been friendly and knowledgeable and really helped ease the whole process along smoothly and stress free. The website design is great too so you can easily track and see where your application is upto. They really made getting a mortgage easy. Thanks Picnic !
17 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Thanks so much for the kind words, Tom!
We’re delighted to hear that the team made your mortgage journey feel so straightforward. That’s always the goal!
We really do try to keep things clear and free from as much jargon as possible. And we’re glad you found our customer portal so useful. Being able to see what’s going on without chasing updates makes a big difference, too.
Thanks again for trusting us with your mortgage needs. If you ever need us in the future, we’ll be right here.
Cheers,
Team Picnic
Well where to start Picnic have been…
Well where to start Picnic have been great to work with no issues at all straight forward yes there is a fee but it well worth it in end got me in touch with everyone I needed without any issues and Nicola has been great i can’t thank her enough if am honest she kept up to her calls when needed very polite women of u need a Morgage and don’t no what to do or where to go this is ur company they sorted it all for me exciting times ahead
17 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
What a lovely review to read, Kelly. Thank you!
We’re so glad you found everything straightforward. That’s always our aim: keep it simple, keep it clear, and keep your mortgage journey on the right path.
Nicola will be absolutely chuffed to hear your kind words. She really does pride herself on making sure our customers feel looked after every step of the way. Buying a home can feel overwhelming, especially if you’re not sure where to start, so it’s brilliant to hear she made it all feel manageable for you.
Wishing you all the best in your new place and whatever comes next! If you ever need us again, you know where we are.
Cheers,
Team Picnic
Incredibly pushy, hard sale call
I was referred to them by Experian, and since I was after a mortgage, I thought it could be a good idea to get - another - estimate, just to see if theirs was any different / better from the other brokers I already spoke with. An incredibly pushy guy called, with typical hard sale techniques (I used to work in sales, it wasn't difficult to spot them). I could hardly get a word in sideways, and I was pushed to immediately pay £99 "commitment fee" on the call, without even getting an offer or any information. Basically they wanted me to not have any other option but to go with them without even knowing what they can offer. And I almost fell for it, but luckily there was a technical issue on the website. The agent was so pushy that he insisted on calling me back at 8pm the same day but I should secure another card or payment method to make sure I can pay the committment fee. At that time I was in touch with other brokers, got information, quotes and even a DIP from them without paying anything and knowing what they can offer. Needless to say I went with another broker and cancelled the call. Extremely unprofessional sales attitude.
Update in light of the information request from Picnic Mortgages (because apparently, according them my review is not genuine):
I don't have a reference number because I never proceeded with your advisor, but my call was scheduled with someone called Tom at 17:00 on 12th January. I have 3 text messages from you but Trustpilot won't allow phone numbers to be posted, I had an online account created on your website where I was asked to upload a large amount of information - but sure, you most definitely can't find any of my details...
12 stycznia 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi Susan,
We’re sorry to hear about your experience with us.
Our Chief Customer Officer, Paul Coss, will be in touch with you shortly to offer his assistance and further investigate your case to help achieve a more satisfactory outcome.
Once again, please accept our apologies if, on this occasion, our service didn’t reach the standards our customers typically expect.
Thanks,
Team Picnic
Excellent Service
I believe the whole stress of mortgages being taken off your shoulders was worth the £599.00 total fee. I think I have been excellently supported to a high level and standard thus far.
The only niggle is that sometimes they try to call without booking first, which if you work during normal hours can be a bit of a pain, but I also understand the advisors are trying to help as quickly as possible... They will always make time for an appointment and I would say 5* is perfect for the service I have received.
13 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Thank you for taking the time to share your experience with us, Thomas.
Mortgages can feel like a full-time job on top of your actual job, so hearing that we’ve taken the stress away with solid support and our service provides great value for money means a lot to the whole team.
And thank you for raising the issue over calling during working hours. Our advisors sometimes try to reach customers swiftly to keep things moving and avoid delays, but we completely understand that it’s not always convenient.
Really appreciate your balanced, honest feedback. If you ever need us again, you know where to find us.
Cheers,
Team Picnic
Great experience using picnic
The team at Picnic kept me informed and came to me with a great mortgage offer. It was processed quickly, allowing my offer to be accepted. I found the online portal incredibly helpful for uploading documents, preventing delays. I would 100% use them again.
6 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Emma, this is so lovely to read. Thank you!
We’re really glad the team kept you in the loop and were able to secure your mortgage offer so swiftly. Thanks for your kind words about our customer portal. We've worked hard behind the scenes to make the journey feel more straightforward and avoid any unnecessary holdups, so your feedback means a lot.
If you ever need us again, we’re always here and ready to help.
Cheers,
Team Picnic
Smooth and easy process
As a first time buyer the idea of applying for a mortgage felt so daunting. The team at Picnic really made the whole process so smooth. They were able to present me to lenders well and I got a mortgage approved so quickly. The team were on hand to answer any questions I had and checked in regularly
11 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Thank you for taking the time to share your experience, Evelyn!
Buying your first home can feel like stepping into the unknown, so we’re really glad we could help take some of that weight off your shoulders. It’s brilliant to hear your mortgage came through quickly, too. That’s always a memorable moment!
We’re big believers in keeping things clear, staying in touch, and being there when questions pop up. It’s great to know the team kept things smooth and straightforward for you.
Huge congratulations on your new home, Evelyn. We’re chuffed to have been part of the journey.
Cheers,
Team Picnic
Faultless
I cannot fault every step of the journey. Every Person was very friendly and understanding to what my needs were. I was updated at every point of change. There was no pressure sales which was a big bonus for me. I would recommend Picnic to anyone who is looking to venture into the mortgage world for whatever reason.
11 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hi David,
We can't begin to tell you how delighted we are to see our service described as 'faultless'. Thank you so much for that!
It’s brilliant to hear that you felt supported every step of the way. Buying a home (or remortgaging) can feel like stepping into a whole new world, so keeping things friendly, clear, and completely pressure-free is exactly how we like to do it. No hard sell, no jargon overload, just honest advice and regular updates so you always know where you stand.
We’re especially glad you felt understood. Everyone’s situation is different, and taking the time to really listen makes all the difference.
Thanks again for the recommendation and your kind words; it genuinely means a lot to the whole team.
Cheers,
Team Picnic
I came across picnic while on my credit…
I came across picnic while on my credit score. I read some reviews and got in contact. As a first time buyer I didn’t no were to start. My mortgage advisor James contacted me. I can’t thank him enough for how easy and straightforward he made the process. I have had weekly check ins, constant updates. The whole team have been incredible. They have gone above and beyond for me. I will be using them again in the future. Thank you for all your hard work and dedication to me. Can’t thank use enough. If your starting out as a first time buyer and worried like I was get in contact with them. They make your journey so much smoother. Thank yous all so much
11 lutego 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
What a brilliant review, Chelsea. Thanks so much for taking the time to share it!
It’s lovely to hear how supported you felt throughout the process, especially as a first-time buyer. It can all feel a bit overwhelming at the start, so we’re chuffed James and the team were able to make things smooth and stress-free for you. Weekly check-ins and constant updates are exactly what we aim for. No one should be left in the dark when it comes to such a big life step.
We’re absolutely thrilled that you’d come back to us in the future; that means a lot. Massive congrats on your new home and thanks again for the kind words!
Cheers,
Team Picnic
Just got round to leaving a review
Just got round to leaving a review , fantastic service and kept informed of every stage i was at.
Thank you to chloe and would highly recommend the whole team.
10 stycznia 2026
Opinia niezależna
Odpowiedź od Picnicmortgages
Hey John,
Really appreciate you taking the time to leave us a review! We're so pleased to hear you had a great experience and felt well-informed throughout. Chloe will be made up with the shoutout; we’ll be sure to pass that on to her and the rest of the team.
Thanks again for the recommendation, and if you ever need us in future, you know where we are.
Cheers,
Team Picnic
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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