Picfair Recenzje 183

Odpowiedź od Picfair

9 mar 2026

Hi there,

Thanks for taking the time to share your early impressions. We're really glad to hear you're enjoying how easy it is to upload and organise your images.

It’s great to have you on the platform, and we hope you continue discovering the full range of tools available as you spend more time with your store. If your experience continues to be positive as you explore more of the platform, we would of course be delighted if you felt able to update your review in the future.

Thanks again for the thoughtful feedback, and we’re glad to have you as part of the Picfair community.

Odpowiedź od Picfair

9 mar 2026

Hi there,

Thank you for your kind review. We’re really glad to hear you’re enjoying the features that help promote images and highlight favourites.

It’s great to know that the feedback you get is helping make the experience enjoyable. Thanks again for taking the time to share your feedback and for being part of the Picfair community.

Odpowiedź od Picfair

5 mar 2026

Hello!

Thanks for your feedback.

Picfair provides a service that helps photographers build and run their own online photography store. To support the development of the platform, maintain the tools we provide, and pay the team that runs it, we charge a subscription fee for publishing and operating a live store.

That said, anyone can create a store and explore the customization options on Picfair for free. The subscription only applies when you want to publish the store and make it live so customers can purchase your images.

We appreciate you taking the time to share your thoughts, and we’re sorry the platform wasn’t what you were looking for.

Odpowiedź od Picfair

4 mar 2026

We're sorry to hear that you found the moderation experience slow. Our team manually moderates every single image uploaded to Picfair stores, and we endeavour to do it as fast as possible. We appreciate you taking the time to leave your review! Thank you.

Odpowiedź od Picfair

4 mar 2026

We're so happy to hear your positive words! Thanks for taking the time to leave your review.

Odpowiedź od Picfair

Zaktualizowano 4 mar 2026

Hi Andy,

Thanks for taking the time to leave your feedback. We appreciate you previously sharing a positive review and we are sorry to hear your experience has changed.

To clarify, Picfair does not add a fee to the licence price you set for your images. The price you choose is exactly what you receive when a sale is made. The only additional amount a buyer may see at checkout is a small transaction processing fee from our payment provider, which is based on the total basket value and the payment method used.

All online payment providers charge processing fees in order to handle card, PayPal, Apple Pay or Google Pay transactions. Many platforms simply deduct these fees from the photographer’s payout. Picfair instead chooses to keep the photographer’s price intact and be transparent about the payment processing cost at checkout.

We understand that you would prefer this to be handled differently and we appreciate you sharing that feedback. Different platforms structure transaction costs in different ways, and your perspective is helpful as we continue to evaluate how we present pricing to buyers.

Thanks again for your feedback.

Odpowiedź od Picfair

2 mar 2026

Thanks so much for taking the time to leave your review. We're happy you're happy!

Odpowiedź od Picfair

2 mar 2026

We're glad to hear you're enjoying using Picfair!

Odpowiedź od Picfair

2 mar 2026

Thanks for the review! We love to hear this.

Odpowiedź od Picfair

2 mar 2026

Thanks for the review, we're glad your enjoying Picfair!

Odpowiedź od Picfair

25 lut 2026

Hi there!

Thanks for taking the time to leave your review. Our team will be very happy to look into the issue you're having. Could you please email hello@picfair.com explaining your issue in as much detail as possible, and we will get back to you.

Thanks again!

Odpowiedź od Picfair

24 lut 2026

Hi there,

We're delighted to have a solution for you!

You can set your store currency in your store settings, and once that’s selected, all image prices will be set in that currency. This applies to both existing and future uploads.

You’re right that the currency can’t be changed directly within the individual price dialogue in the library itself. Instead, it’s managed at store level. You can update it here:
https://www.picfair.com/store_settings

We also have a step by step guide in our Support Centre that explains how currency preferences work and how changes affect your pricing:
https://support.picfair.com/hc/en-us/articles/4417650801297-Currency-Preferences

If you have any issues adjusting it, feel free to contact hello@picfair.com and we’ll be happy to help further.

Odpowiedź od Picfair

24 lut 2026

Hi Jason,

We’re sorry to hear you’re frustrated. We’ve reviewed your account history to understand what happened here.

Last year, when you contacted us about cancelling, we offered a 50% refund along with a 50% lifetime discount on your subscription. You accepted this offer, and the subscription remained active at the reduced rate. As with all our plans, subscriptions renew automatically unless cancelled via account settings before the renewal date.

Your subscription renewed this year at £45, which is already 50% below our standard annual price. The cancellation was then completed after the renewal. As our terms explain, we’re unable to provide refunds for renewals once they’ve been processed, particularly where a discounted rate already applies.

We appreciate that automatic renewals can be disappointing if you’re no longer using the service. However, the renewal terms and pricing are made clear at checkout and in your account, and cancellation needs to be completed before the renewal date to prevent further charges.

If you would like us to double check anything specific on your account, please contact hello@picfair.com and we’ll be happy to review it with you.

Odpowiedź od Picfair

24 lut 2026

We're happy you love your store! Thanks for the review.

Odpowiedź od Picfair

24 lut 2026

Great to hear!

Odpowiedź od Picfair

24 lut 2026

We're so happy you feel inspired after making your second sale! That's wonderful. Thanks for taking the time to leave your review.

Odpowiedź od Picfair

24 lut 2026

Thank you for your feedback. We understand how disappointing it can feel not to see any sales after having your images online for a long time.

Picfair provides photographers with the tools to create and run their own online store, but sales typically depend on factors such as niche, pricing, portfolio quality, and how the store is promoted.

Many photographers who see consistent results actively promote their stores through social media, direct outreach, or existing audiences alongside refining their portfolios over time.

We appreciate you sharing your experience, and if you would like guidance on ways to improve visibility, we encourage you to check out focus.picfair.com, where you can find lots of resources on how to promote your store.

Thanks again for taking the time to leave your review.

Odpowiedź od Picfair

24 lut 2026

Thank you for such a thoughtful review.

We’re really pleased to hear that you found your store simple to set up and easy to customize. Making it straightforward for photographers (especially those without web design experience) to create a beautiful, professional looking storefront is exactly what we aim for.

It’s great to know the pricing, licensing, and print fulfilment tools have helped reduce the technical overhead for you.

We appreciate you taking the time to share your experience.

Odpowiedź od Picfair

24 lut 2026

Hi there,

Thank you for the kind words about the tools and setup. We’re really pleased you’re enjoying building your store.

We understand how frustrating it can be to see plenty of views but not yet the sales you’re hoping for. Views are a positive sign, as they show people are finding and browsing your work. Converting that interest into sales often comes down to factors such as pricing, niche positioning, image selection, and how traffic is being directed to specific images or collections.

Many photographers find that refining their portfolio, adjusting pricing, and focusing on promotion helps drive sales.

We recommend checking out focus.picfair.com, where you can access hundreds of free expert-written guides to help you make your store a success.

Thanks again!

Odpowiedź od Picfair

24 lut 2026

Hi there,

We’re sorry to hear how frustrated you’re feeling. Being discoverable is understandably important.

Several years ago, Picfair evolved from operating primarily as a marketplace into a platform focused on giving photographers their own independent stores. That shift means discoverability now works more like a standalone website model rather than a shared marketplace search. In practical terms, this puts more emphasis on individual store optimization and promotion.

If you’d like, contact hello@picfair.com and we'd be happy to discuss any concerns you have in more detail.

Thanks again for taking the time to leave your review. We're always here to help if we can.