Ordinati due collari Seresto. Scatola differente dall'immagine proposta sul sito. Posso capire che per un prezzo così basso sicuramente non possano proviene dall'Italia, ma che siano coerenti e pubbl... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ho comprato K9 ADVANTIX II. La confezione non è italiana e manca la data di scadenza ma é apparentemente conforme all'originale. Quello che mi fa fortemente sospettare che sia contraffatta è la totale... Zobacz więcej
Merce spedita dalla Cina. Collari Seresto, sottoposti a verifica fotografica alla Seresto stessa, che ha confermato la contraffazione. ***AGGIORNAMENTO DOPO LA LORO RISPOSTA. Forse non avete capito... Zobacz więcej
Reakcja na opinię
Il prodotto è arrivato con un pacchetto integro tramite le poste italiane. Purtroppo è arrivato in lingua inglese che NON è approvato dalla legge italiana poichè sprovvisto di DATA DI SCADENZA ed è vi... Zobacz więcej
Inni użytkownicy przeglądali również
Ricevuto collari seresto contraffatti
23 lutego 2024
Opinia niezależna
Braces for dogs
Ordered dog braces for my dog on 2-13-24
Told processing here is your order number on 2-14-24 what gives???
14 lutego 2024
Opinia niezależna
ATTENZIONE SITO TRUFFA
ATTENZIONE SITO TRUFFA! LA MERCE NON ARRIVA E NON RESTITUISCONO I SOLDI!
Merce arrivata dopo 20 giorni dalla Cina chiaramente contraffatta! Avendo delle scatole di collari seresto originali le ho confrontate e sono chiaramente imitazioni e manca il bollino Bayer. Non le ho usate per non fare male ai miei animali e consiglio altrettanto. Le consegnerò assieme alla denuncia per contraffazione alla polizia postale.
3 lutego 2024
Opinia niezależna
Fake seresto collars coming from China…
Fake seresto collars coming from China ! DO NOT BUY !!!
5 lutego 2024
Opinia niezależna
Fatto un ordine per 4 collari 10 giorni…
Fatto un ordine per 4 collari 10 giorni fa, mai arrivato e se cerco di rintracciarlo con il numero ordine mi dice ordine non trovato..., ho scritto e mi hanno risposto di avere pazienza che arriverà, ma ho paura di essere stata fregata viste anche le altre recensioni.....
L'ordine anche se in ritardo è arrivato correttamente, quindi ringrazio e rimetto gli onori.
16 lutego 2024
Opinia niezależna
Odpowiedź od Petpet Park
Gentile Simonetta Casini,
Ci scusiamo sinceramente per il disagio che hai riscontrato con il tuo recente ordine di 4 collari. Valorizziamo profondamente il tuo feedback e siamo impegnati a migliorare i nostri servizi.
Il nostro team sta indagando attivamente sullo stato della tua spedizione e ti contatterà personalmente con qualsiasi aggiornamento sulla sua ubicazione. Comprendiamo le tue preoccupazioni e ti assicuriamo che, se il pacchetto dovesse essere effettivamente smarrito, avvieremo prontamente una comunicazione con te per organizzare un rimborso o una nuova spedizione, secondo le tue preferenze.
La tua soddisfazione è la nostra priorità e ci impegniamo a risolvere questa questione per la tua completa soddisfazione. Grazie per la tua pazienza e comprensione.
Cordiali saluti,
Il Team di Assistenza di Petpet-park
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Dear Simonetta Casini,
We sincerely apologize for the inconvenience you've experienced with your recent order of 4 collars. We deeply value your feedback and are committed to improving our services.
Our team is actively investigating the status of your shipment and will personally reach out to you with any updates regarding its whereabouts. We understand your concerns, and please rest assured that if the package is indeed lost, we will promptly initiate communication with you to arrange either a refund or a reshipment according to your preference.
Your satisfaction is our priority, and we are dedicated to resolving this matter to your complete satisfaction. Thank you for your patience and understanding.
Best regards,
Petpet-park Service Team
Depuis 10 jours aucun retour du vendeur…
Depuis 10 jours aucun retour du vendeur malgré une plainte et un dossier litige en cours avec PayPal pour l'achat de deux colliers manifestement contrefait et très dangeureux en provenance de Chine. Il n'y a qu'à voir les autres avis concernant ce vendeur, très malin certe mais je souhaite récupérer mes 50€ ! J'ai demander l'annulation dans l'heure qui a suivi et envoyer un mail. Évidemment le colier était déjà en livraison (comme c'est étrange). Je vais remonter l'information au autorité compétente en la matière pour investiguer sur ce business dangeureux et malhonette
7 lutego 2024
Opinia niezależna
Odpowiedź od Petpet Park
Bonjour, Nous avons bien reçu votre commentaire et nous le prenons très au sérieux. Cependant, après une recherche approfondie, nous n'avons trouvé aucune trace de votre commande ou de vos e-mails. Pouvez-vous confirmer si vous avez effectivement passé une commande sur notre site web ? Serait-il possible de nous fournir un numéro de commande afin que nous puissions mieux identifier votre dossier et traiter votre demande de manière adéquate ? Nous tenons également à vous informer que notre société est basée en Allemagne, avec des centres logistiques dans plusieurs pays, notamment en Allemagne, aux États-Unis, au Royaume-Uni et à Singapour. La plupart de nos produits sont expédiés depuis nos installations en Allemagne et au Royaume-Uni, bien que dans certains cas, en raison de contraintes de stock, certains envois puissent provenir de nos centres logistiques situés à Hong Kong et à Singapour. Nous vous remercions de votre coopération et restons à votre disposition pour toute question supplémentaire.
Hello, We have received your review and take it very seriously. However, after conducting a thorough search, we were unable to locate any record of your order or correspondence. Could you please confirm whether you have indeed made a purchase on our website? Additionally, would you be able to provide an order number to help us identify your case and address your inquiry more effectively? We also want to clarify that our company is based in Germany, with logistics centers in several countries including Germany, the United States, the United Kingdom, and Singapore. While the majority of our products are shipped from our facilities in Germany and the UK, in some instances, due to inventory constraints, shipments may originate from our logistics centers in Hong Kong and Singapore. Thank you for your cooperation, and please feel free to reach out if you have any further questions.
Collier seresto anti tique
Je n ai jamais reçu le collier seresto anti tique commandé mon paiement de 24,45 à été débité
7 lutego 2024
Opinia niezależna
Odpowiedź od Petpet Park
Chère Yvette Mathis,
Nous avons bien reçu votre plainte concernant la non-réception du collier Seresto anti-tiques que vous avez commandé, ainsi que le débit de votre paiement de 24,45 euros. Nous prenons cette affaire très au sérieux et avons immédiatement demandé à notre équipe du service clientèle d'enquêter sur le problème. Nous vous avons déjà répondu par e-mail. Veuillez vérifier votre boîte de réception.
Nous exerçons nos activités dans le domaine mondial depuis plus de 7 ans et nous vous prions de nous faire confiance pour notre professionnalisme et notre efficacité. Nous ferons certainement le nécessaire pour résoudre cette situation.
Cordialement,
Enzo
Co-fondateur de PetPet-Park
Extremely disappointed
Extremely disappointed, I ordered Seresto Collars on February 7, 2024 I paid for on February 8 and was sent tracking information that my package had shipped. When I click on the tracking information, (2/13/24) it says waiting for seller to ship. They do not respond to me. I am trying to get a refund.
7 lutego 2024
Opinia niezależna
Odpowiedź od Petpet Park
Dear Camp Bandy,
We sincerely apologize for the inconvenience you've experienced with your recent order of Seresto Collars. We understand your frustration with the delay in both customer service response and the shipping process.
Due to a recent surge in orders, we encountered some unexpected delays in addressing customer service inquiries and processing shipments. However, we want to assure you that we have already taken steps to rectify this issue. Your satisfaction is of utmost importance to us, and we are committed to making things right for you.
As a company with over 7 years of experience in serving customers globally, we take pride in our professionalism and efficiency. We appreciate your patience and understanding during this time.
For further updates on your refund and to ensure a smoother experience moving forward, we will be contacting you via email shortly.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Warm regards,
Enzo
Azienda fake???? Probabilmente sì
Ho fatto un ordine l'8 febbraio scorso riguardante un collare Seresto.... Se seguo io track risulta "not found", se cerco il numero del mio ordine all'interno del loro sito, appare "impossibile trovare ordine".... Anche io come ha scritto una signora, ho mandato una mail di sollecito alla quale mi hanno risposto di avere pazienza perché gli ordini erano tanti e quindi la consegna avrebbe subito un ritardo: tutte ca****e!!!! Credo anche io che sia una truffa!!!! Sicuramente non finisce qua!!!! Fatevi vivi e consegnateci ciò che abbiamo pagato!
Ad oggi anche io come altri che ho letto, attendo risposta sa Elanco x l'autenticità del collare Seresto che mi è nel frattempo arrivato dalla Cina.... Posso anticipare che per la verifica occorrono una 60 di gg, nel frattempo la ditta non mi ha confermato l'autenticità del prodotto ma mi ha scritto che con molta probabilità si tratta di una truffa..... Attendo l'esito finale.
8 lutego 2024
Opinia niezależna
Odpowiedź od Petpet Park
Dear Elena,
I hope this email finds you well.
I'm Enzo, the Customer Service Director at our company. I'm reaching out to sincerely apologize for the inconvenience caused by the delay in delivering your order.
After conducting an internal investigation, we have determined that your order arrived at FERNO VA on February 16th and is expected to be delivered within the next 24-48 hours. Typically, our delivery time ranges from 7 to 9 days. I understand the frustration that this delay may have caused you, and I want to assure you that we are working diligently to resolve the situation as quickly as possible.
The delay was caused by a sudden surge in orders, which impacted our delivery times. I kindly ask for your continued patience, and I sincerely appreciate your understanding during this time.
We have now resolved the issue and resumed normal operations. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you and ensure that you receive the best service possible.
Thank you for your trust and understanding.
Warm regards,
Enzo
Customer Service Director
Gentile Elena,
Mi chiamo Enzo e sono il Direttore del Servizio Clienti presso la nostra azienda. Desidero sinceramente scusarmi per l'inconveniente causato dal ritardo nella consegna del suo ordine.
Dopo un'attenta indagine interna, abbiamo scoperto che il suo ordine è arrivato a FERNO VA il 16 febbraio e si prevede che venga consegnato entro le prossime 24-48 ore. Solitamente, il nostro tempo di consegna oscilla tra i 7 e i 9 giorni. Capisco la frustrazione che questo ritardo può averle causato, e vorrei garantirle che stiamo facendo il possibile per risolvere la situazione nel minor tempo possibile.
Il ritardo è stato causato da un'improvvisa impennata nelle ordinazioni, che ha influenzato i nostri tempi di consegna. Le chiedo umilmente di pazientare ancora un po' e la ringrazio sinceramente per la sua comprensione e la sua pazienza.
Abbiamo ora risolto il problema e ripreso le normali operazioni. Se ha ulteriori domande o preoccupazioni, non esiti a contattarci. Siamo qui per aiutarla e assicurarci che riceva il miglior servizio possibile.
La ringrazio per la sua fiducia e la sua comprensione.
Cordiali saluti,
Enzo
Direttore del Servizio Clienti
Articolo mai arrivato!
Ho acquistato un collare antipulci Seresto, mai ricevuto.
Dopo diversi solleciti, mi hanno risposto dopo 5 giorni di avere pasienza.
Ho scritto dicendo che volevo essere rimborsata, e sono spariti.
ATTENZIONE ALLE TRUFFE.
SITO NON SERIO
11 lutego 2024
Opinia niezależna
SITE A EVITER ABSOLUMENT - VOL !!!
J'ai payé 24.45euros pour un collier antipuces, je n'ai reçu ni confirmation de commande ni bien sûr les colliers. Ca ne m'était encore jamais arrivé. Arnaque totale. J'ai versé de l'argent ... pour RIEN !!! Site à éviter absolument.
Concrètement, on m'a demandé de payer mon panier, ce que j'ai fait, et ensuite RIEN du tout. Incroyable !!!
27 stycznia 2024
Opinia niezależna
THEY SELL FAKE SERESTO COLLAR
THEY SELL FAKE SERESTO COLLAR THAT DOESNT PROTECT YOUR DOGS. BE CAREFUL
VENDONO COLLARI SERESTO FALSI CHE NON PROTEGGONO GLI ANIMALI DAI PARASSITI! ATTENZIONE!!
13 października 2023
Opinia niezależna
Non acquistate da questo sito
Non acquistate da questo sito. Ho ordinato due collari antipulci per cani, quando ho notato che erano prodotti e spediti dalla Cina mi sono insospettita ed ho scritto un'email alla casa produttrice per la verifica dei lotti. La casa produttrice mi ha risposto che non erano prodotti originali e che i lotti in questione erano falsi. Se non avessi scritto alla casa produttrice non avrei mai notato la differenza con quelli originali perchè sono una copia esatta. Ho richiesto subito un rimborso su Paypal. Vi ricordo che la contraffazione è reato.
28 stycznia 2024
Opinia niezależna
Truffatori
Vi prego non fatevi truffare!!! Truffa truffa è tutto falso
19 stycznia 2024
Opinia niezależna
Item never received, avoid!
I ordered flea treatment from this unknown company as it was a bit cheaper. Never received it. They say it was delivered which isn’t a true. Had to buy again from local shop as my dog couldn’t wait any longer. Still waiting for a refund. Avoid. Looks like a scam company.
13 stycznia 2024
Opinia niezależna
L'azienda espone articoli originali sul…
L'azienda espone articoli originali sul suo sito ma una volta che li hai ordinati, ti spedisce dei contraffatti.
Io ho acquistato una pettorina originale Julius K-9 e mi hanno spedito una pettorina contraffatta.
Ho aperto una contestazione su PayPal per riavere i soldi che ho speso.
Mi ha scritto il servizio clienti Petpet-Park dicendomi che se non chiudo la contestazione, PayPal non consente loro di rimborsarmi e pertanto mi ha proposto di chiuderla con la promessa di ricevere il rimborso, dicendomi che se non lo ricevo entro 3/5 giorni, potrò poi riaprirla.
Ho chiamato il servizio clienti PayPal il quale mi ha risposto che il venditore può rimborsare nonostante la controversia sia aperta e che se la chiudo, poi non potrò più riaprirla.
Lascio a voi dedurre che livello di onestà ha questo venditore.
9 stycznia 2024
Opinia niezależna
A Slight Bump, but Top-Drawer Service
Got me hands full with 7 dogs and 3 cats, you know. Threw down a 1-star initially 'cause the Seresto collars and Frontline Plus for the cats had a bit of a scuff in the package. Just being straight with you.
Now, here's the twist – PetPet-Park's service? Proper top-drawer. Shot 'em a pic of the hiccup, and they jumped on it like a cat on a mouse. Sorted it out sharpish, quick and proper.
Thinking I'll stick with PetPet-Park for the long haul. Delivery is quick as a flash!!! 9 days flat!!! all the way from Germany!!! Can't fault it. Give 'em a whirl – solid recommendation. Cheers!
Quick update On 24.1.16–
been using the products for near enough 2 months now, and I've got to say, they're the bee's knees. All those pesky fleas gone in 48 hours, no word of a lie. Same quality as the local store, but get this, the price was only 40%.
Definitely a solid 5-star in my book! Got a plan in the works to regularly snag their products – got a whole squad of furry babies to keep happy. Top-notch stuff!"
19 listopada 2023
Odpowiedź od Petpet Park
Dear Benjamin,
Thank you for taking the time to share your experience with PetPet-Park! We appreciate your candid feedback and are delighted to hear that despite a slight hiccup, you found our service top-notch.
We sincerely apologize for the inconvenience with the Seresto collars and Frontline Plus packaging. We're glad we could address the issue promptly once you brought it to our attention. Your satisfaction is our priority, and we're thrilled to know you plan to stick with PetPet-Park for the long haul.
It's fantastic to hear that the delivery was as swift as a flash, reaching you in just 9 days all the way from Germany! We're committed to providing quality products at competitive prices, and we're thrilled to hear that our offerings have been effective in keeping your furry family members happy and flea-free.
We truly value your recommendation and look forward to serving you and your furry squad in the future. If there's anything else you need or any further feedback you'd like to share, please don't hesitate to reach out.
Cheers to happy and healthy furry babies!
Warm regards,
Counterfeit cat collars
I ordered two seresto cat flea collars. On checking the 'track order' info, they were coming from China.. First red flag! They arrived Saturday and they were counterfeit, fortunately, I had a genuine collar and tin to compare with. I contacted elanco who confirmed that the lot number on the tin was fake. These were good copies.. if you didn't have the original, you will probably be duped.. they have the stickers inside etc.. everything to look genuine, they also weren't cheap enough to raise suspicion. I contacted the company and told them I had contacted the supplier with regard to the counterfeit collars and told them that I wanted a full refund, I received the refund yesterday, seresto collars are never dispatched from China to an address in the uk. Avoid avoid avoid... these are very convincing counterfeit collars
13 stycznia 2024
Opinia niezależna
Odpowiedź od Petpet Park
Dear Teresa,
We have carefully reviewed your recent comments regarding your purchase of Seresto cat flea collars, and we would like to address your concerns in a transparent manner.
Firstly, we want to emphasize that we are a global company headquartered in Germany, with branches in LA, Dublin, Japan, Singapore, and Hong Kong. Our manufacturing facilities are strategically located in these cities, allowing us to efficiently manage stock and capacity. While shipping destinations may vary, we can assure you that all our products are made in Germany under the Elanco brand.
Secondly, we take the authenticity of our products seriously. Lot numbers and packaging may vary between countries due to regional regulations, but we guarantee the legitimacy of our items. Your claim about a fake lot number is deeply concerning to us. We challenge you to consider the fact that if we were capable of producing convincing counterfeit products, how could we make such a simple mistake on lot numbers? The authenticity of our products remains unwavering.
We also want to reiterate our 30-days money-back guarantee. Regardless of whether the product has been opened or used, we stand by our commitment to providing a hassle-free refund. This guarantee reflects our confidence in the authenticity of our products, a level of assurance that small or counterfeit companies may not provide.
We understand that our support team has already addressed your concerns promptly by providing a refund. Despite our efforts to resolve the issue, we are disappointed by your decision to make unsubstantiated claims. We take pride in our reputation for quality and integrity.
We recognize that issues may arise, and we are here to address them diligently. However, we urge you to refrain from making unsupported claims that may tarnish our reputation unfairly. We hope for your understanding and cooperation in resolving this matter responsibly.
If you have any additional evidence or legitimate concerns, we encourage you to communicate directly with our customer support team. We are here to assist you and address any valid issues promptly.
Thank you for your attention to this matter.
Sincerely,
Linda
Customer Support Team
When it's too good to be true...
When it's too good to be true it's usually fake. It seems to be the case here. If you look closely all (but one) of the 5* reviews are from people with a single review posted on TrustPilot.
It doesn't take long to see that all 5* reviews are bull** I'm surprised that TrustPilot didn't detect this website as a scam yet.
The website is filled with mistakes, the support email is on gmail rather than @petpet-park.com... come on TrustPilot...
10 stycznia 2024
Opinia niezależna
Odpowiedź od Petpet Park
Dear Philippe,
Thank you for taking the time to share your feedback with us. We value customer input, and we take your concerns seriously as we strive to maintain transparency and address any issues raised.
Firstly, we want to assure you that all the reviews on TrustPilot are from genuine customers and have been verified by the platform itself. We are committed to providing the best prices for authentic products, and this dedication has been our mission for over seven years.
Regarding your observation about the 5-star reviews, we appreciate your diligence in scrutinizing the feedback. We take the authenticity of our reviews seriously, and we assure you that every positive review is a genuine reflection of customer satisfaction.
In response to your mention of our support email, we want to clarify that we have two official email addresses: petpetparkservice@gmail.com and support@petpet-park.com. We have not received any communication from either of these addresses regarding your concerns.
Upon reviewing our records, we could not find any purchase record associated with your name or email address on our website. This lack of verifiable information raises concerns about the intent and purpose of your review. We emphasize that customer satisfaction is our top priority, and we encourage you to reach out to us directly if you have made a purchase and encountered any issues.
In the absence of verified identification and purchase records, we are left to question the accuracy and motivation behind the negative review. We take the integrity of our customer feedback seriously, and unfounded claims without proper identification hinder our ability to provide effective assistance.
If you have indeed made a purchase and experienced any issues, we urge you to contact us via phone or email so that we can investigate and address your concerns promptly. We are here to find solutions and ensure customer satisfaction.
We must emphasize that unfounded reviews can harm our reputation, and we reserve the right to take legal action if there is an attempt to frame or damage our business without legitimate grounds.
Thank you for your understanding, and we look forward to resolving any genuine concerns you may have.
Sincerely,
Bethany
Manager, Legal Department
PetPet-Park
SCAM
Update 17th Jan. Reply on here isn't even addressed to the right person. They ignored all emails when item didn't arrive due to it being returned to sender before even leaving China. Luckily I had used PayPal. I opened a case with them which the company ignored until it was escalated and PayPal decided in my favour and returned the money. I repeat my first statement AVOID AT ALL COSTS! SCAM! Do not use this website. Items shipped from China and don't arrive. Any good review on here is fake, many are identical but apparently written by different people. Avoid at all costs!
6 stycznia 2024
Opinia niezależna
Odpowiedź od Petpet Park
Dear Alethea Ingall,
This is Bruce, the owner of PetPet-Park. I want to extend my sincerest apologies for the inconvenience and frustration you experienced with your recent order. I have thoroughly investigated the matter with our customer service team, and I want to address your concerns directly.
Firstly, I want to express my regret for the delay in our response and any confusion caused. Your experience is important to us, and we genuinely apologize for any shortcomings in our communication. I understand that your item did not arrive, and I want to clarify some issues.
Our company is a global entity with headquarters in Germany and branches in Dublin, LA, Singapore, and Japan. Our warehouse locations are strategically chosen to optimize shipping based on capacity and stock availability. After reviewing your order, I found that our products are indeed shipped from Germany for that specific order. Regrettably, it appears that there were issues during transit, and for this, we sincerely apologize.
Secondly, I want to assure you that we have been in business for over 7 years, and all the reviews on our platform are genuine and verified by Trustpilot. Trustpilot employs strict verification processes to ensure reviews are submitted by customers with valid purchase records. We do not engage in creating fake reviews, as it goes against our commitment to transparency and authenticity.
Thirdly, I have responded to your emails, and I apologize if there was any oversight. I kindly ask you to check your spam inbox, as our emails may sometimes be filtered there. Your satisfaction is our top priority, and I am personally committed to making things right for you. I understand that you opened a case with PayPal, and I'm glad the matter was resolved in your favor. However, I genuinely want to compensate for any inconvenience you've experienced.
If there's anything specific you'd like to discuss or if you have further concerns, please feel free to contact me directly. I am here to ensure a fair resolution, and I appreciate your understanding in this matter.
Thank you for bringing this to our attention, and I hope we can work towards regaining your trust in PetPet-Park.
Sincerely,
Bruce
Owner, PetPet-Park
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